Experience

Relocity, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Relocation Consultant

  • Jul 2022 - Present

  • Provide knowledge, support, understanding and empathy while taking care of clients’ national and international relocation process • Coordinate client employees moves from the beginning to the end • Assist transferees with all local registration they may need (driving licence, PPS number, banking etc) • Research and recommend neighbourhoods that best fit client needs considering, transport, schooling, leisure, lifestyle and cultural requirements • Interact with landlords and other agents to ensure the most efficient service for the client • Exceed clients’ needs at all times by listening carefully to their needs and priorities • Work closely with Relocation Management partners to ensure the clients needs are met. Show less



Accent Solutions at Enterprise Ireland

• Enterprise Ireland, Dublin

• Corporate Receptionist

  • Feb 2019 - Aug 2022

  Manage front of house reception area and welcome all visitors and staff in a professional and welcoming manner Answer all incoming calls directing or taking messages where appropriate Distribute all incoming post to the relevant areas and manage all outgoing post Operate switchboard Booking parking Assist line manager with all office facilities including stationery, catering, supplies, and liaising with third party vendors Ordering taxis, couriers and booking travel arrangements Provide administrative support as required Show less



Anantara The Marker Dublin Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• CONCIERGE

  • May 2018 - Feb 2019

  Providing excellent customer service at all time Provide information’s about local features such as shopping, dining, night life and recreational destinations Make dining and other reservations for patrons and obtain tickets for events Organize private tour, travel arrangements and airport pick up Provide continuous support to the reception with check in and check out General administration duties Providing excellent customer service at all time Provide information’s about local features such as shopping, dining, night life and recreational destinations Make dining and other reservations for patrons and obtain tickets for events Organize private tour, travel arrangements and airport pick up Provide continuous support to the reception with check in and check out General administration duties



Centro Phare Psychè

• Sardinia, Italy

• English Tutor

  • Jan 2015 - Mar 2018

  • Preparing and delivering lessons to improve students' reading, writing, and conversing skills. • Developing educational content such as notes and quizzes. • Assigning activities to facilitate students' consolidation of learning material. • Tailoring your teaching style in accordance with students' needs. • Managing interpersonal dynamics to ensure that the class is conducive to learning. • Tracking and reporting on students' progress. • Remaining up-to-date with our learning software. • Ensuring that your equipment is in good working condition at all times. Show less



JUST SARDINIA S.R.L.

• Italy
• Truck Transportation
• 1 - 100 Employee

• Manager Customer Service

  • Mar 2013 - Dec 2017

  Providing excellent customer service at all time Continuous development and initiatives aiming at winning customers’ loyalty and improving customer service as well as organic growth of the company Analysing and solving issues related to customer service Administration duties like: dairy managment, travel arrangments, taking memos and maintaining files Management the office team Providing excellent customer service at all time Continuous development and initiatives aiming at winning customers’ loyalty and improving customer service as well as organic growth of the company Analysing and solving issues related to customer service Administration duties like: dairy managment, travel arrangments, taking memos and maintaining files Management the office team



Malo Clinic Group

• Wellness and Fitness Services
• 1 - 100 Employee

• Guest Relations Manager

  • Jan 2011 - Jan 2013

  Oversee and coordinate all arrivals and departures of special guests (VIPs) Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Coordinate and manage communication between guests and staff Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to Appraise team’s performance and produce reports Show less



Forte Village Resort

• Italy
• Hospitality
• 200 - 300 Employee

• Guest Relations Manager

  • May 2008 - Dec 2010

  Welcoming guests in a friendly and professional manager (more specifically VIPs) Quick and efficient complaints management Coordination with the various company’s departments, so as to ensure an optimal customer satisfaction rate Continuous support for the Receptions Desk Welcoming guests in a friendly and professional manager (more specifically VIPs) Quick and efficient complaints management Coordination with the various company’s departments, so as to ensure an optimal customer satisfaction rate Continuous support for the Receptions Desk



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Guest Relations Manager

  • Sep 2006 - Apr 2008

  Welcome and escort VIP guests Ensure that guest check-in and check-out services are done promptly and courteously. Provide outstanding services and ensure guest satisfaction. Manage special requests for customers including restaurant reservations, limousine services and car rentals. Address guest inquiries and concerns in a timely and professional manner. Coordinate with Event Coordinator in organizing meetings and specials events as requested by guests. Escalate unresolved guest issues to Director for immediate resolution. Show less



Silver Sea Cruises

• Italy

• International Hostess/ Assistant Director

  • Dec 2004 - Jul 2006

  Responsible for directing and scheduling live entertainment programs and various events Exceed guests' needs at all time Make sure Safety & Security Standards are conveyed to crew, staff and passengers, according to regulations Responsible for directing and scheduling live entertainment programs and various events Exceed guests' needs at all time Make sure Safety & Security Standards are conveyed to crew, staff and passengers, according to regulations



Sanderson Hotel

• Hospitality
• 1 - 100 Employee

• Assistant Front Desk Manager

  • Oct 2002 - Nov 2004

  Responsible for directing and scheduling front desk staff Provide necessary training to all personnel working in front desk operations Continuous support to a busy reception Responsible for directing and scheduling front desk staff Provide necessary training to all personnel working in front desk operations Continuous support to a busy reception



Le Méridien Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Guest Relations Manager

  • Aug 2000 - Sep 2002

  Responsible for the guest welcoming, from arrival to departure (more specifically VIPs) Quick and efficient problem management and resolution linked to Customer Service, as per quality standards Coordination with the various company’s departments, so as to ensure an optimal customer satisfaction rate Responsible for the guest welcoming, from arrival to departure (more specifically VIPs) Quick and efficient problem management and resolution linked to Customer Service, as per quality standards Coordination with the various company’s departments, so as to ensure an optimal customer satisfaction rate



Servisair

• Angola
• Airlines and Aviation
• 1 - 100 Employee

• Ground Hostess

  • Jul 1998 - Jul 2000

  Check- in passengers Baggage handling Assisting with boarding and immigration check Check- in passengers Baggage handling Assisting with boarding and immigration check