Customer Success Manager

• Jun 2023 - Present

Business Development & Operations Manager

• Sep 2019 - Jun 2023

As ICE Marine's Business Development & Operations Manager I am responsible for the development, expansion and operations of our business. This involves exploring new opportunities for our company, tender submissions, business operations, customer account management and subcontractor relationship management. The creative side to my role includes product design, general CAD modeling, managing our company brand, website design, and social media management. In addition I am also the Quality Manager for the business and maintain the company's QMS and our ISO 9001 certification. Show less

EMEA Customer Success Manager

• Jan 2022 - Mar 2023

Mettacool is a female-focused talent development company that enables organizations to retain, advance and attract valuable female talent through holistic, career-stage specific development programs. Mettacool is a female-focused talent development company that enables organizations to retain, advance and attract valuable female talent through holistic, career-stage specific development programs.

Producer

• Sep 2020 - Jan 2022

Producer of 'Fish Talk' - documentary about how fish communicate and how it affects the world. Raising over £8k on successful Kickstarter campaign. Producer of 'Fish Talk' - documentary about how fish communicate and how it affects the world. Raising over £8k on successful Kickstarter campaign.

Systems Engineer

• Aug 2016 - Sep 2020

Working with enterprise customers from a range of different industries, including engineering, retail, media, entertainment, and broadcasting. As a core SE I was the ‘Vision Architect’ of the account team, providing the role of technical consultant to the customer across the whole of Dell Technologies solution offerings. I worked strategically with all business units within the DT family including Pivotal, RSA, Virtustream, Secureworks and VMware. My primary focus was to analyse a customer’s entire infrastructure environment, and advise them how best to transform their processes and infrastructure to the benefit of the business. Show less

Junior Design Engineer

• Aug 2015 - Aug 2016

Junior Designer working on a 8 month project analysing hull draft and dead-rise angle and its effects on the design of the Bladerunner 45. Junior Designer working on a 8 month project analysing hull draft and dead-rise angle and its effects on the design of the Bladerunner 45.

Anwarter Ski Instructor

• Feb 2016 - Apr 2016

After passing the 5 week Austrian Anwärter course, which included 4 practical skiing exams, and both a teaching and a theory exam in German, I worked at SkiSchule Obergurgl in Tirol, Austria. I taught a wide range of skiers, from young toddlers to adults. I was responsible for up to 14 children at a time, often with mixed spoken languages within the group. After passing the 5 week Austrian Anwärter course, which included 4 practical skiing exams, and both a teaching and a theory exam in German, I worked at SkiSchule Obergurgl in Tirol, Austria. I taught a wide range of skiers, from young toddlers to adults. I was responsible for up to 14 children at a time, often with mixed spoken languages within the group.

Engineering Intern

• Nov 2015 - Dec 2015

A 4 week internship as an engineer at Thames Luxury Charters (TLC), part of the Livett’s group in London. I worked with the engineering team on the luxury cruise boats, assisting with both the maintenance and smooth running of the boats and the management and complex scheduling of their crew. A 4 week internship as an engineer at Thames Luxury Charters (TLC), part of the Livett’s group in London. I worked with the engineering team on the luxury cruise boats, assisting with both the maintenance and smooth running of the boats and the management and complex scheduling of their crew.

Student

• Sep 2011 - Jul 2015

Mechanical Engineering degree at the University of Exeter. Third year project 'Investigating the Effects of Hull Deadrise on the Efficiency and Handling a High Performance Air Entrapment Monohull (AEM) Powerboat' - a design and analysis project which involving real world testing and computational analysis. Fourth year masters project Multidisciplinary group project to design and build an automated biodiesel reactor. I acted as project leader and manager. My area of focus was the automated Titration unit and control system as well as reactant preparation. As project manager I oversaw project progress, ensured milestones were met, arranged group meetings, and ensured welfare and communication of the group. Show less

Science and Mathematics Tutor

• Apr 2013 - Jun 2015

Tutoring up to GCSE level students in Physic, Chemistry, Maths and Biology via 'Tutor Hunt'. Up to 5 students a week since along side my Engineering degree. Tutoring up to GCSE level students in Physic, Chemistry, Maths and Biology via 'Tutor Hunt'. Up to 5 students a week since along side my Engineering degree.

Mechanical Engineering Intern

• Aug 2014 - Sep 2014

A 6 week internship as a mechanical engineer, working with the team on an individual design project, refining a conceptual design of an installation tool. This included writing up a Detailed Design Document, written to company standards, using CAD to analyse and test my design, and presenting my design for review by the project manager, department manager, procurement team and 4 others. The product was then made later that year and used during installation of the main project. A 6 week internship as a mechanical engineer, working with the team on an individual design project, refining a conceptual design of an installation tool. This included writing up a Detailed Design Document, written to company standards, using CAD to analyse and test my design, and presenting my design for review by the project manager, department manager, procurement team and 4 others. The product was then made later that year and used during installation of the main project.