Experience

Abraaj Water

• Kuwait
• Food & Beverages
• 1 - 100 Employee

• Head of Logistics

  • Dec 2022 - Present

  Directing 3 Core Departments 1 - Distribution (Last Mile Delivery) 2 - Warehouse 3 - Fleet & Maintenance •Develops the Logistics function’s strategic objectives, business plan, and budget. •Develops adequate policies and processes for the logistics and delivery function to maintain efficient operational excellence supporting company’s strategic goals. •Communicates the Logistics function’s policies and processes to employees and ensures a clear understanding of these policies and processes. •Develops manpower resource plan as per annual volume plan. •Develop and maintain system for the continuous movement of goods •Reviews, analyses, and controls the minimum and maximum levels of required items as guidance for WH Manager. •Plan, enhance and manage daily loading and offloading, routes, batches, and deliveries. •Direct, optimize, coordinate, and close full order cycle in SAP. •Keep track of delivery times, delivery staff, transport costs, and efficiency. •Resolve any arising problems or complaints regarding delivery. •Supervise, coach, and train the delivery workforce. •Meet cost, productivity, accuracy, and timeliness targets. •Maintain metrics and analyze data to assess performance and implement improvements. •Set and update delivery staff KPIs. •Comply with local laws, regulations, and ISO requirements. •Designs and ensures proper implementation of efficient scheduling logic for the movement of trucks. •Ensures optimal utilization of trucks, trucks volume, and manpower. •Captures feedback from customers on delivery, as per IT and Marketing teams feedback. •Conducts performance evaluation processes for the logistics function's employees to cover objective settings, progress performance meetings, and performance appraisals •Keeping close tab on the Maintenance cost of entire units Show less



WIYAK

• Kuwait
• Consumer Services
• 1 - 100 Employee

• Director Of Operations

  • Aug 2022 - Nov 2022

  Director of Three Verticals at Wiyak Group 1. Wiyak Limousine 2. Wiyak Butler 3. Wiyak Delivery • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives • Lead and launch new verticals that will add value to customers of Wiyak • Optimize business workflow for all verticals • Create and maintain the sustainable business cycle • Ensuing an ecosystem for the entire squad which enables them to become high performers • Leading new projects within the verticals which will impact the optimizing cost • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of the key initiative. • Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks • Uphold the organization's policies and standards, and ensure that legislative regulations are being followed • Overseeing the product of all verticals and making it user-friendly and cost-effective • Design and Update the entire workflow of all verticals and departments within • Design and Update the Order Cycle process of all Verticals • Ensuring Training and Development Programmes are up to date • Wiyak Academy is Updated with the correct curriculum • Introducing cutting-edge business solutions in all verticals and training and development facilities • Forecast, Budget, Plan and Execute the Growth and Demand plans • Make sure Marketing strategies are aligned with the operations team to get maximum results from the marketing campaigns Show less



Mashkor

• Kuwait
• Truck Transportation
• 1 - 100 Employee

• Operations Manager

  • Nov 2021 - Aug 2022

  Create and Update policies, keeping a close tab on the overall performance of Operations. Implementing strategic solutions through technology, Continuous improvement on all fronts of our tech such as Dashboards and feature suggestions that would give a direct impact. Improving the revenue of the organization by implementing a frugal proposition for stakeholders such as outsourcing companies, and direct drivers. Leading the Training and Quality team to improve the customer experience. - Conduct root causes analysis and proactively find areas for operational improvement. - Match supply and demand , working with demand teams and the Buddies Success Lead to ensure that we have enough buddies in the right place at the right time. - Manage the fleet structure and incentive schemes within our value proposition. - Design alongside the Buddies Success Lead acquisition and retention strategies and oversee their execution. - Analyze data and constantly come up with improvement plans to increase our operational efficiency. - Set KPIs for Buddies Success and operation coordinators to make sure we are on the right track to achieve company objectives. - Manage the fleet, and participate in building a strong community of happy buddies. - Analyzing data and identifying opportunities to improve delivery quality. - Create presentations to aid top level management to understand the operational perspectives - Evaluate the CPO (Cost Per Order) - Create and Update Business strategies and liaise with all stakeholders to execute the strategies - Shortlisting outsource companies and negotiating rates - Manage contracts and relations with suppliers, vendors, partners, restaurants, and other stakeholders. - Oversee expenses and budgeting to help the organization optimize costs and benefits - Create KPIs (average total delivery time, Driver’s collection time) - Set targets (success & failure rate, CPO) Show less



Mashkor

• Kuwait
• Truck Transportation
• 1 - 100 Employee

• Snr. Operations Controller

  • Mar 2019 - Apr 2021

  Additional Roles and Responsibilities-Constantly Improving delivery time by analyzing driver stage data-Creation and repair of driver schedule based on demand forecast -Reviewing the KPI of fleet supervisors-Measuring and Enhancing Driver performance -Implementing new methods to improve operation efficiency -Scaling the supply based on demand forecast-Dealing with drivers queries in a timely and efficient manner-Providing driver feedback to other departments to ensure a constant high level of service-Administers the fleet management operations policies including vehicle and equipment procurement, maintenance, repair and disposal Show less

• Operations Admin

  • Apr 2018 - Mar 2019

  Joined Mashkor from the inception. First Employee of Mashkor. Played Central Role in Creating Operations flowOrder Process FlowOnboarding Process FlowLive Process FlowNon-Live Process FlowLocal/International Hiring of driversCreated ERP tool from scratch to managing Driver Database and Fleet DatabaseERP include-Driver database-Driver Property details-Driver Schedule-Driver Attendacne & Payroll-Fleet Details-Property Database In charge of creating attendance and payroll of the drivers.Sub TasksFleet Supervising Petty Cash HandlingSales Cash Collections Show less



ROCK HOUSE SLIDERS

• Kuwait
• Restaurants
• 1 - 100 Employee

• Logistics Supervisor

  • Aug 2017 - Apr 2018

  Main Roles and Responsibilities • Fleet Management of Over 150 Vehicles Including Heavy-Duty Vehicles. • Live fleet tracking of all outlet vehicles. • Report generation and prediction of trends based on historic data. • Fleet Addition and Liquidation Process • Drivers Incentive Planning and Calculations Based on Trend. • Follow-up with all the accident-related issues. • Monthly budget planning based on historic data. ADDITIONAL RESPONSIBILITY AS FACILITIES IN CHARGE • Overlooking the Maintenance Works of All the RHS Outlets. • Overlooking the Staff Accommodation Facilities. • Played central role in liquidation of the assets of all staff accommodations. Show less



TryCarriage.com

• Qatar
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations Coordinator

  • Sep 2016 - Aug 2017

  Joined Carriage during the phase of inception, First Operations Coordinator of Carriage. Coordinating with several Departments to facilitate the onboarding process Handling all driver related properties Stock Evaluation and of all driver related properties -Total Fleet Count (Cars & Bikes) -Total Devices -Total Fuel Cards -Total Hot Bags -Total Cold Bags -Total Heating Elements Driver performance evaluation Handling Attendance and Payroll of 500 + Drivers Sub Tasks Handled sales cash collections for 3 months. Show less