Experience

ADT Security Services

• United States
• Security and Investigations
• 200 - 300 Employee

• Scrum Master

  • Sep 2021 - Present



Toyota Credit Canada Inc.

• Financial Services
• 1 - 100 Employee

• Customer Account Specialist

  • Jan 2020 - Sep 2021

  Joice Ngwe Customer Service Representative Montreal QC ngwefru@yahoo.com To provide excellent Customer Service, Sales and Marketing skills Work Experience Customer Account Specialist Toyota credit Canada - Saskatoon, SK January 2021 to September Outbound calls to clients who are missing behind on payments Maintain queue priority to answer customer inquiries within department standards Professionally respond to all customer requests received by phone, fax or mail, accurately in a timely manner Provide statements and reconcile customer accounts Works in partnership with Sales/marketing and Operations staff to manage all internal servicing of customer accounts and projects relating to collection of receivables. Make payment arrangements with clients and setup favourable payment plans Execute all collection related task I make sure clients personal infos are accurate and upto date in our systems Worked hand in hand with dealership and provide account information on either loan or lease accounts , car mileage , vin numbers , serviced dates Ensure that our lease vehicles have active insurance on them Show less

• Customer Account Specialist

  • Jan 2020 - Sep 2021

  Joice Ngwe Customer Service Representative Montreal QC ngwefru@yahoo.com To provide excellent Customer Service, Sales and Marketing skills Work Experience Customer Account Specialist Toyota credit Canada - Saskatoon, SK January 2021 to September Outbound calls to clients who are missing behind on payments Maintain queue priority to answer customer inquiries within department standards Professionally respond to all customer requests received by phone, fax or mail, accurately in a timely manner Provide statements and reconcile customer accounts Works in partnership with Sales/marketing and Operations staff to manage all internal servicing of customer accounts and projects relating to collection of receivables. Make payment arrangements with clients and setup favourable payment plans Execute all collection related task I make sure clients personal infos are accurate and upto date in our systems Worked hand in hand with dealership and provide account information on either loan or lease accounts , car mileage , vin numbers , serviced dates Ensure that our lease vehicles have active insurance on them Show less



First Canadian Health

• Canada
• Insurance
• 1 - 100 Employee

• Operations and CSR

  • Oct 2019 - Sep 2021

  I was an intermediary/third party between insurance companies and pharmacies. Pharmacy help desk Make sure to check that insurance of clients are still valid Gave accurate infos to pharmacies who wanted tobe part of our business and Setup accounts properly Helped in making sure the right amount of medication and prescriptions are given to clients Ensured that health cards are still valid before medications are administered Helped in relaying appropriate infos to pharmacies and insurance companies about new medications in the market, replacements and posible those that are out of stock Show less



Coutier du Quebec

• Quebec, Canada

• Customer Service Representative

  • Jan 2017 - Feb 2018

  Dealt with incoming customer and financial advisor queries over the phone, via email. •Processed payments and withdrawals of customers. Ensured customer queries were answered to their satisfaction. Using computerised systems to access the details of customers. (CRM) Promoting certain financial products and services. Handling customer complaints or handing them over to a supervisor. Referring customers to individuals qualified to offer and sell regulated financial products. Show less