Experience

The King's University

• Canada
• Higher Education
• 100 - 200 Employee

• International Recruitment and Advising Coordinator

  • Feb 2022 - Present

  - Increase admission of international student through the assessment and feedback of student's transcripts and application - Provide leadership, mentoring and training to admissions officers on best practices, admission policies, and the building relationships with students - Build relationships with international students through supporting and advising of temporary immigration policies such work permits and work permits using the RISIA license - Administer training sessions for and liaise with education agents acting on behalf of the King's university Show less



Hope Mission

• Canada
• Civic and Social Organizations
• 1 - 100 Employee

• Case Manager

  • Sep 2019 - Feb 2022

  - Provided case management services including intake, weekly sessions, assessments, crisis intervention, advocacy, referral and monitoring of any status changes in the client. - Maintained up-to-date case logs and electronic client records following department policies for effective monitoring. - Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy. - Adhered to ethical principles and standards to protect clients' confidential information. - Advocated for clients by obtaining information regarding treatment options and clinical status Show less



TD

• Canada
• Banking
• 700 & Above Employee

• Lead Customer Service Representative

  • May 2019 - Sep 2019

  - Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.- Supported Customer Experience Associates team members to drive growth and development.- Mentored junior team members and managed employee relationships.- Efficiently managed branch duties, such as opening and closing procedure

• Personal Banking Associate

  • Feb 2018 - Apr 2019

  - Advised customers on bank products, services and financial planning options.- Helped customers open and close accounts, apply for loans and make sound financial decisions.- Performed cold calls with clients and booked appointments while prioritizing and understanding the clients' concerns- Met or exceeded sales goals by promoting bank products and services in customer interactions consistently.



Edmonton Elks

• Canada
• Spectator Sports
• 100 - 200 Employee

• Ticket Finance Coordinator

  • Nov 2015 - Jul 2017

  - Prepared and assembled post payments and deposits into general ledger accounts using Simply Accounting - Ticket finance coordinator tasks such as running weekly accounts receivable reports using Microsoft Word and Excel, processing outstanding payments and reconciling general ledger accounts with Archtic events -Operated the ticket booth and minor security detail during Gamedays -Coordinated with other supervisors, combining group efforts to achieve goals - Prepared and assembled post payments and deposits into general ledger accounts using Simply Accounting - Ticket finance coordinator tasks such as running weekly accounts receivable reports using Microsoft Word and Excel, processing outstanding payments and reconciling general ledger accounts with Archtic events -Operated the ticket booth and minor security detail during Gamedays -Coordinated with other supervisors, combining group efforts to achieve goals



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Dec 2012 - Apr 2016

  - Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. - Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. - Conducted mid-day cash cuts to ensure cash in and cash out transactions are balanced - Consistently met sales goals set forth by the company - Enhanced brand by familiarizing clients with TD's products such as various types of bank accounts, visas and other credit products based on their needs Show less