Johny Khalil

Head of Support Unit | Assistant System Administrator at Fransabank SA
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE
Languages
  • Arabic Native or bilingual proficiency
  • English Limited working proficiency

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Credentials

  • The Bits and Bytes of Computer Networking
    Coursera
    Jul, 2023
    - Oct, 2024
  • Technical Support FundamentalsCoursera
    Coursera
    Apr, 2023
    - Oct, 2024
  • Microsoft Certified Systems Administrator (MCSA)
    New Horizons -Syria
    Sep, 2020
    - Oct, 2024

Experience

  • Fransabank SA
    • Banking
    • 1 - 100 Employee
    • Head of Support Unit | Assistant System Administrator
      • Jul 2018 - Present

      Work and support with the following services: Active Directory, DNS, DHCP, IIS, WSUS, File and Storage Services, mail server. Manage and monitor servers, antivirus protection (Kaspersky). System backup (Symantec Backup, Veeam Backup). Configure and manage DVR devices. Supports 250+ users, incident response and troubleshooting. Update and install OS patches. Responsible for supporting: Windows, Office, Windows Server, Printers, Scanners, Core Banking. Work and support with the following services: Active Directory, DNS, DHCP, IIS, WSUS, File and Storage Services, mail server. Manage and monitor servers, antivirus protection (Kaspersky). System backup (Symantec Backup, Veeam Backup). Configure and manage DVR devices. Supports 250+ users, incident response and troubleshooting. Update and install OS patches. Responsible for supporting: Windows, Office, Windows Server, Printers, Scanners, Core Banking.

  • Precision company
    • Damascus Governorate, Syria
    • Technical Support Specialist
      • Jan 2016 - Jun 2018

      Providing TC support services for ATM Providing TC support services for raster printers Providing TC support services for computers Providing TC support services for ATM Providing TC support services for raster printers Providing TC support services for computers

  • Al Assyea Private School
    • Damascus Governorate, Syria
    • IT Technical Support
      • Mar 2014 - Nov 2015

      Troubleshooting PC’s, laptops. Diagnosis of desktop, application problem. Responsible for supporting: Windows, Office, Windows Server, Backup products, Anti-Virus products, wireless router Configurations. Troubleshooting PC’s, laptops. Diagnosis of desktop, application problem. Responsible for supporting: Windows, Office, Windows Server, Backup products, Anti-Virus products, wireless router Configurations.

Education

  • Institute of Computer Technologies
    Diploma in Information Technologies, Information Technology
    2012 - 2016

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