Experience

Kolbe Windows & Doors

• United States
• Wholesale Building Materials
• 200 - 300 Employee

• System Administrator

  • Sep 2022 - Present

• Support Specialist

  • Sep 2022 - Present



Marco Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Delivery and Installation Specialist

  • Dec 2015 - Present

  Responsible for safe delivery of office machines (Copiers/Multi-Function Devices, Printers, Plotters) to customer locations. Unpacked and setup of new devices and worked with customer IT contacts to configure the device for their network environment. Setup scan to e-mail/folder, deployment of print drivers, and user access for controlled environments.Lead and assisted on large installs for schools and businesses with some jobs having 50+ new devices installed across one or more locations.Held a 95% or better survey rating from customers on post installation surveys. Show less

• Field Service Technician

  • Jul 2015 - Dec 2015

  Previous employer (Hadley Office Products) was acquired by Marco Technologies. My role as Network Administrator / Service manager was redundant as Marco had those positions already filled at the corporate level. I was offered a position in Field Service until something else became available within the company.Traveled to customer locations to maintain and repair office machines (Copiers, Printers, Multi-Function Devices, Plotters). Working with customers to ensure timely repairs and scheduling for initial service call and return calls in case of parts availability. Show less



Hadley Office Products Inc

• Furniture

• Service Manager / Network Administrator

  • Jun 2013 - Jul 2015

  Multi position role as Copier Service Manager and Network Administrator. Network Administrator - Responsible for in-house IT operations. Server management, client computer management, network infrastructure, and in-house help desk. Maintained custom programs for copier service ticket tracking and history. Service Manager - Lead a team of 3 service technicians for in-field office machine repair (Copiers. printers, plotters). Occasional in-field work assisting service technicians. Responsible for escalation to the machine manufacturer for major issues. Responsible for Service Department budget including parts inventory and usage, vehicle maintenance and cost, monitoring revenue and profitability of customer service contracts. Show less


Best Buy
• Retail
• 700 & Above Employee
• Counter Intelligence Agent

  • Jun 2005 - Jun 2007

DataWave Technologies
• United States
• Biotechnology Research
• 1 - 100 Employee
• Senior Technician

  • Jun 1998 - Jun 2005