Experience

Free Geek

• United States
• Computer Hardware
• 1 - 100 Employee

• Customer Technical Support

  • Aug 2012 - Present

  * Refurbish and test recycled computers for donation or purchase by non-profit groups and individuals. * Provide Technical Support to users who adopted or bought computers from Free Geek. * Provide upgrade and backup services to Free Geek customers. * Refurbish and test recycled computers for donation or purchase by non-profit groups and individuals. * Provide Technical Support to users who adopted or bought computers from Free Geek. * Provide upgrade and backup services to Free Geek customers.



Aloha Community Library

• Aloha, OR

• Information Technology Services Support Staff

  • Oct 2012 - Sep 2016

  * Implement and support the IT infrastructure of the newly created community library. * Install and maintain software used by the staff and on the public computers. * Implement highly custom database interface for the EnvisionWare Suite for public computer control and management. * Implement and support the IT infrastructure of the newly created community library. * Install and maintain software used by the staff and on the public computers. * Implement highly custom database interface for the EnvisionWare Suite for public computer control and management.



Children's Discovery Museum of San Jose

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Exhibit/Floor Volunteer

  • Aug 2007 - May 2010

  * Improved the efficiency and accuracy of budget and account tracking in the Education and Programs Department by designing and implementing MS Office Excel Application macro customizations. * Improved the ability to store volunteer information and track hours worked by designing and implementing MS Access database. * Facilitated art experiences on the Museum floor, and lend a helping hand in the Museum’s Art Loft and Wonder Cabinet. * Improved the efficiency and accuracy of budget and account tracking in the Education and Programs Department by designing and implementing MS Office Excel Application macro customizations. * Improved the ability to store volunteer information and track hours worked by designing and implementing MS Access database. * Facilitated art experiences on the Museum floor, and lend a helping hand in the Museum’s Art Loft and Wonder Cabinet.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • May 2005 - May 2007

  * Championed Supportability and Usability requirements into multiple product development project teams which ensured excellent Total Customer Experiences for new and existing networking solution projects. This effort helped HP manage the cost of support and warranty * Actively participated on the project teams through the complete project development life cycle which drove the projects in meeting the division’s Supportability and Usability requirements * Investigated Response Center and off-line support call data to identify potential and existing support issues. Proposed new requirements or solutions for the product development teams to resolve those issues Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Software Design Engineer

  • 1993 - 2005

  * Led project team engineers on the network based Distributed Terminal Subsystem (DTS) managers on the HP e3000 servers to deliver new product features and enhancements. Designed Windows PC-based tool enhancement for Distributed Terminal Controller (DTC) management application* Led project team engineers which developed the Online Dynamic Configuration features of the DTS on the HP 3000 server* Designed and delivered the Serial Console driver for the new PCI based PA-RISC platforms running MPE/iX operating system* Led initiation of project which implemented memory protection mechanisms in the HP-UX kernel based on the design from HP Labs (Brevix) Show less

• Software Quality Engineer

  • 1987 - 1993

  * Initiated and executed test plans, quality reviews, formal inspections and other Quality Assurance processes for the Terminal I/O driver for the HP 3000 to insure that each release of the product met or exceeded the required quality goals* Designed, implemented and maintained a complex automated test environment for the quality tests of the TIO drivers of the DTS on the HP 3000. Environment included HP-UX and HP3000 systems and other network components* System Manager for a 5-node HP-UX cluster and 8-system QA test environment for the QA Engineering workgroup Show less