Johnson Raj
Training & Development Manager at Wall Street Exchange - A member of Emirates Post Group- Claim this Profile
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Bio
Himani Ahuja
I had the pleasure of working with Johnson for few months but even in those few months , he had such a positive impact on my learnings. He is a great coach and a mentor and an awesome orator. His ability to connect with the team members and people development is commendable. In that short span , I was able to learn so much from him and was always a key support and go to person to solve any issues. I definitely recommend him as a great leader and as an asset for any employer and wish him all the very best.
MUJIB SHAIKH
I had the pleasure of working with Johnson in airport operations and learning & development. We worked together on various business and training projects. He is multi-talented and highly passionate about his work. During his tenure with learning and development he took on projects which took him to challenging parts of the world where he delivered highly engaging learning experience which helped launch successful airline operations. He was highly instrumental in designing and developing learning solution for dealing with new government regulation and played the role of a highly valued consultant with business partners. For team members he was always a key support and a go to person to solve challenging situation and for finding solution. His ability to connect with team members, create partnership, learn and contribute to business and people development makes his an asset for any organisation.
Himani Ahuja
I had the pleasure of working with Johnson for few months but even in those few months , he had such a positive impact on my learnings. He is a great coach and a mentor and an awesome orator. His ability to connect with the team members and people development is commendable. In that short span , I was able to learn so much from him and was always a key support and go to person to solve any issues. I definitely recommend him as a great leader and as an asset for any employer and wish him all the very best.
MUJIB SHAIKH
I had the pleasure of working with Johnson in airport operations and learning & development. We worked together on various business and training projects. He is multi-talented and highly passionate about his work. During his tenure with learning and development he took on projects which took him to challenging parts of the world where he delivered highly engaging learning experience which helped launch successful airline operations. He was highly instrumental in designing and developing learning solution for dealing with new government regulation and played the role of a highly valued consultant with business partners. For team members he was always a key support and a go to person to solve challenging situation and for finding solution. His ability to connect with team members, create partnership, learn and contribute to business and people development makes his an asset for any organisation.
Himani Ahuja
I had the pleasure of working with Johnson for few months but even in those few months , he had such a positive impact on my learnings. He is a great coach and a mentor and an awesome orator. His ability to connect with the team members and people development is commendable. In that short span , I was able to learn so much from him and was always a key support and go to person to solve any issues. I definitely recommend him as a great leader and as an asset for any employer and wish him all the very best.
MUJIB SHAIKH
I had the pleasure of working with Johnson in airport operations and learning & development. We worked together on various business and training projects. He is multi-talented and highly passionate about his work. During his tenure with learning and development he took on projects which took him to challenging parts of the world where he delivered highly engaging learning experience which helped launch successful airline operations. He was highly instrumental in designing and developing learning solution for dealing with new government regulation and played the role of a highly valued consultant with business partners. For team members he was always a key support and a go to person to solve challenging situation and for finding solution. His ability to connect with team members, create partnership, learn and contribute to business and people development makes his an asset for any organisation.
Himani Ahuja
I had the pleasure of working with Johnson for few months but even in those few months , he had such a positive impact on my learnings. He is a great coach and a mentor and an awesome orator. His ability to connect with the team members and people development is commendable. In that short span , I was able to learn so much from him and was always a key support and go to person to solve any issues. I definitely recommend him as a great leader and as an asset for any employer and wish him all the very best.
MUJIB SHAIKH
I had the pleasure of working with Johnson in airport operations and learning & development. We worked together on various business and training projects. He is multi-talented and highly passionate about his work. During his tenure with learning and development he took on projects which took him to challenging parts of the world where he delivered highly engaging learning experience which helped launch successful airline operations. He was highly instrumental in designing and developing learning solution for dealing with new government regulation and played the role of a highly valued consultant with business partners. For team members he was always a key support and a go to person to solve challenging situation and for finding solution. His ability to connect with team members, create partnership, learn and contribute to business and people development makes his an asset for any organisation.
Credentials
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360-Degree Feedback
LinkedInMay, 2019- Nov, 2024 -
Air Carrier Access Act - Trainer
MedAire, USA -
Certificate in Training
CITY AND GUILDS INTERNATIONAL LIMITED (INCORPORATED IN THE UNITED KINGDOM) -
IATA Station Management
International Air Transport Association (IATA) -
Kirkpatrick Four Levels Certification
Kirkpatrick Partners, LLC, USA -
Lean Six Sigma Yellow Belt Certification
dnata -
Psychometrics in Busines
PSYTECH, United Kingdom
Experience
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Wall Street Exchange - A member of Emirates Post Group
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Financial Services
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300 - 400 Employee
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Training & Development Manager
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Oct 2020 - Present
- Manage learning requirements/needs and records for all business departments within the WSEC Group - Developed T&D Strategy for Wall Street Exchange Centre. - Developed the Training Policy for Wall Street Exchange Centre. - Developed ‘first of its kind’ regulatory trainings for Wall Street Exchange Centre. - Developed ‘first of its kind’ operational training for Retail Business Department. - Delivered an Industry Leading Service module for all Retail Business employees. - Manage, develop and deliver recurrent regulatory trainings for the Group employees. - Managed and led a Project Group that developed the Organizational Values and Culture in line with the Visions and Mission statements of Wall Street Exchange and the Group. - Manage Performance Measurement for the Organization. - Manage Regulatory and Industry audit requirements. - Expertise in delivering Interactive Virtual Learning sessions. - Support the HR Recruitment team by developing and conducting screening and interviews for Business Departments. Show less
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dnata
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Service Delivery Controller - Standards, Quality and Procedures
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Apr 2018 - Aug 2020
1. Passenger Baggage and Ramp Operations handling professional 2. Customer Relationship Management 3. Management of Standards, Quality and Procedures 4. Risk assessment and Mitigation Expertise 5. Conduct, manage and facilitate audits 6. Expertise in streamlining processes and writing procedures 7. Audit checklist creation and management 8. Lean Management 9. Project Management 10. SLA Management 11. Document version control Management 12. Operations Management 13. Process and Procedures Compliance expertise 14. Expertise in creating operational manuals 15. Creating processes using IBM Blueworks Show less
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dnata - Al Maktoum International Airport
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Dubai, United Arab Emirates
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Service Delivery Controller - Standards, Quality and Procedures
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Dec 2015 - Mar 2018
1. Passenger and Baggage handling professional 2. Station Management 3. Station Start-up Expertise 4. Customer Airlines Management 5. Customer Relationship Management 6. Management of Standards, Quality and Procedures 7. Key Account Management 8. Operations Management 9. Front-line personnel - Performance Management and Development 10. Lean Management 11. Regulatory Training Management 12. SLA Management 13. Expertise in streamlining processes and writing procedures 14. Document version control Management 15. Management of Customer Experience and NPS Show less
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Learning and Development Specialist
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Oct 2001 - Dec 2015
1. Supported Emirates network station start-ups, DCS cutovers, GHA changes and A380 start-ups. 2. Expertise in Emirates Products, Services, Standards and Systems. 3. Designed and delivered training programmes for both EKAS and GHA. 4. Designed and delivered station start-up, MACS Cutover, A380 start-up, reservations, ticketing and MHB training programmes. 5. Managed ADDIE for all learning interventions. 6. Practised Kirkpatrick's 04 levels of evaluation. 7. Adopted adult learning principles in all the training initiatives. 8. Created high quality, close to real-life training activities and aids. 9. Managed the ACAA and GHA portfolio. 10. Managed ACAA (Regulatory Compliance Requirement) for both Emirates (base and US stations) and dnata. 11. Managed Training Audits at station level for Emirates and GHA. 12. Developed L&D Specialists on training delivery and facilitation. 13. Created innovative blended training solutions in collaboration with leadership and service teams on management and core skills. 14. Delivered training to Group staff members at all levels. 15. Provided third party training consultancy and delivery for customer airlines (flydubai, Mihin Lanka, Air Algerie and Safi Airways) and regional enthusiasts. 16. Managed training records through LMS. Show less
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dnata
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Systems Support Officer / Supervisor / Agent
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Jan 1991 - Sep 2000
1. Handle all passenger and departure control activities for all airlines operating out of Dubai International Airport on multiple DCS. 2. Managed Route Capacity Control Advice and address tables for all carriers that operated out of Dubai International Airport. 3. Opened the departure control unit in Terminal 2 when the Airport opened up for passenger flights. 4. Member of the development team of the Emirates DCS - MACS. 5. Managed the Airport Ground Services System (AGSS) which was involved in the development of the dnata Management Information System. Show less
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Education
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2007 - 2009
Annamalai University
B.Com. Marketing Management, Marketing
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