Experience

Starbucks China

• China
• Retail
• 200 - 300 Employee

• Director Of Operations

  • Jun 2014 - Present

   As a leader of team composed of operation managers and district managers, we continuously create and maintain “Starbucks Experience” to both partners and customers to gain the success.  Consolidate and deliver key message to stores, make sure an unified implementation within the area, share the best practice to the team with inspiration.  Design a clear business strategy and operation plan for the area and drive deliver the result.  Run and grow the store business to meet and/or exceed the plan. Provide uniquely customer service into each community and customer through realizing, planning and implementing the work priority.  Set and manage process and plan to ensure all projects and executions are in align with the corporate planning.  Provide leadership for all OM and DMs while coaching, feedback and developing. To build up a diverse and effective team through encouraging and inspiring them. Being accountable for all stores following up with the operation routines and responsible for managing their performance.  Training and drive partners’ development directly and indirectly, make an effective successor plan. Provide local strategies to the team’ performance by coaching, providing direction and leadership development for win-win on people management, business development and customer service.  Develop agile, curious, effective leaders and nurture talent by taking advantage of various methods and tools to help partners development as well as achieving business result.  Work closely with other functions esp. Real Estate team, Construction team and Marketing to drive and contribute business development. Show less



Watsons Personal Supplies Chain Ltd., Co.

• Changchun, Jilin, China

• Northeast OM

  • Nov 2012 - Jun 2014

   Make sure the operation standard, service, process consistency of regional stores sustained and effectively implemented through the daily operational management;  Ensure company’s target effectively accomplished through report review, store tour and meeting schedule etc with teams together;  Understand the market trends and analyze market position, looking for development opportunities to keep the company's position and market share as competitive advantage;  Focus on customer purchasing habits, maintaining communication with customers constantly for their shopping needed to improve and enhance the customer purchased feelings continually;  Cooperate with outlets, assets, and engineering departments to promote new store plans, and to assure the new store’s operation standards and its rate of return by market share goals accomplished;  Effectively depend on performance assessment, talent development program, code of conduct manual tools ,successor plan for training team and set up management in accordance with company's needed;  Together with the regional manager and store managers to develop a reasonable cost-control plan, and effectively control costs, guarantee to reach the profit and loss account of month and annual budget ;  Analyze reports and on-site management, make control of inventory,out of stock, loss, clearance, and other indicators;  Through store touring, training, on-site guidance work to enhance the professional competence of the team members, to provide customers with timely, effective, and professional services. Show less



Wal-Mart (China) Ltd., Co.

• Changchun, Jilin, China

• General Manager

  • Oct 2007 - Nov 2012

   To plan sales budget and working goals monthly, make sure to deliver the budget.  Ensure store operates effectively through report review, store tour, customer communication and etc.  Hold meeting regularly and deliver the company values and expectations within store aspect.  Assess the operation process and evaluate people performance periodically.  Cooperate with Marketing, Merchandising, HR, Corporation Affair, Legal and other departments closely, to make sure the store has strong competition in the field of pricing, government relationship, public reputation and etc.  Lay down the sales and expense budget of P&L to different divisions and levels, and control the profit.  Control loss and damage. Show less



Wal-Mart (China) Ltd., Co.

• Shenyang, Liaoning, China

• Operation Specialist, Region A

  • Jun 2005 - Jul 2007

   Participate in planning regional operation strategy.  To find out the opportunities in daily operations and to carry out the feasible action plan for the stores by analyzing sales report, touring stores, marketing report provided by third part and many other ways.  Dominate and/or follow up some special project, such as winter (warm) clothes sales, loss control, optimization of headcount and etc.  Drive and/or support new store project, such as finding new site, open schedule, headcount budget, and products chosen.  Co-work with other departments closely on operation problems solving.  Evaluate daily operations of each store within Region A and to give suggestions. Show less



Wal-Mart (China) Ltd., Co.

• Changchun, Jilin, China

• Deputy General Manager

  • Sep 2002 - Jun 2005

   Touring store on the morning and night shift to ensure the store standard.  Hold divisional meeting to review the work process and promote the expectations.  Check and approve op’s reports and follow up the exceptional issue.  Initiate team activities and competitions in which way to encourage employees.  To do the marketing research on the regular basis to make sure the price superiority and better balance the gross profit.  Touring store on the morning and night shift to ensure the store standard.  Hold divisional meeting to review the work process and promote the expectations.  Check and approve op’s reports and follow up the exceptional issue.  Initiate team activities and competitions in which way to encourage employees.  To do the marketing research on the regular basis to make sure the price superiority and better balance the gross profit.



Changchun Redbud Hotel (5-Star)

• Changchun, Jilin, China

• Front Office Manager

  • Jun 1998 - Aug 2002

   Take charge the daily work in front office department (including reception desk, cash register, business center, lobby manager, switchboard, lobby bar).  Audit the financial report and sales budget regularly.  Initiate and drive the employee evaluation and adjustment.  Take charge the daily work in front office department (including reception desk, cash register, business center, lobby manager, switchboard, lobby bar).  Audit the financial report and sales budget regularly.  Initiate and drive the employee evaluation and adjustment.



Changchun Shangri-la Hotel (5 Star)

• Guest relations director

  • Apr 1997 - Jun 1998

   VIP reception  Plan and coordinate some big conference and activities.  Check financial report of front reception.  VIP reception  Plan and coordinate some big conference and activities.  Check financial report of front reception.