John and I were desk neighbors at Martha Stewart when I was a fresh out of school, freelancer with tons of questions. Needless to say, he's a willing and patient teacher/fact sharer. I've since had the pleasure of working with John in a second setting. He is absolutely an amazing asset to any team. He's a detective of sorts who revels in the hunt for the best solution to any problem! John's been our go-to guy for font and content management, IT troubleshooting, and general know-how. He has a vast knowledge of the Adobe Creative Suite and an appreciation/understanding of design which makes for great communication with the design team. He's also a true Apple aficionado. He even (of his own accord) initiated weekly, Q&A "Lunch and Learn" sessions for the team in the office. It's a privilege to have John Shum in my network of colleagues (and friends).

John had a difficult task as part of his daily routine: calming down angry customers with hardware and/or software issues. John did a great job getting the customer's issues resolved, and at the same time, getting other team members to understand that there are many ways to achieve that result. Many people in the Apple Retail environment are not used to people having technical issues; "it's just supposed to work" is the usual reply. John was a great teammate and a wonderful friend. It's great to be able to have a resource like John readily available when you weren't sure which way to proceed.

John and I were desk neighbors at Martha Stewart when I was a fresh out of school, freelancer with tons of questions. Needless to say, he's a willing and patient teacher/fact sharer. I've since had the pleasure of working with John in a second setting. He is absolutely an amazing asset to any team. He's a detective of sorts who revels in the hunt for the best solution to any problem! John's been our go-to guy for font and content management, IT troubleshooting, and general know-how. He has a vast knowledge of the Adobe Creative Suite and an appreciation/understanding of design which makes for great communication with the design team. He's also a true Apple aficionado. He even (of his own accord) initiated weekly, Q&A "Lunch and Learn" sessions for the team in the office. It's a privilege to have John Shum in my network of colleagues (and friends).

John had a difficult task as part of his daily routine: calming down angry customers with hardware and/or software issues. John did a great job getting the customer's issues resolved, and at the same time, getting other team members to understand that there are many ways to achieve that result. Many people in the Apple Retail environment are not used to people having technical issues; "it's just supposed to work" is the usual reply. John was a great teammate and a wonderful friend. It's great to be able to have a resource like John readily available when you weren't sure which way to proceed.

John and I were desk neighbors at Martha Stewart when I was a fresh out of school, freelancer with tons of questions. Needless to say, he's a willing and patient teacher/fact sharer. I've since had the pleasure of working with John in a second setting. He is absolutely an amazing asset to any team. He's a detective of sorts who revels in the hunt for the best solution to any problem! John's been our go-to guy for font and content management, IT troubleshooting, and general know-how. He has a vast knowledge of the Adobe Creative Suite and an appreciation/understanding of design which makes for great communication with the design team. He's also a true Apple aficionado. He even (of his own accord) initiated weekly, Q&A "Lunch and Learn" sessions for the team in the office. It's a privilege to have John Shum in my network of colleagues (and friends).

John had a difficult task as part of his daily routine: calming down angry customers with hardware and/or software issues. John did a great job getting the customer's issues resolved, and at the same time, getting other team members to understand that there are many ways to achieve that result. Many people in the Apple Retail environment are not used to people having technical issues; "it's just supposed to work" is the usual reply. John was a great teammate and a wonderful friend. It's great to be able to have a resource like John readily available when you weren't sure which way to proceed.