John Foy
National Service Manager at ELGA LabWater North America- Claim this Profile
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Bio
Petr Červený
I had a chance to work in John’s team for several years. I was always impressed by John’s approach how to tackle and manage short and long terms activities to match the expectations. Apart from that, John is always ready to listen and open minded to new ideas.
Parth Pandya
John was my manager and mentor who has always helped me grow as an employee. He is a brilliant and gifted manager who really understands how to get the best out of people. His ability to deal with conflicting priorities in higher pressure situation and manage difficult stakeholders has helped streamline project get delivered on time. He has never lost his cool which is one of the reason why he is the best manager I have ever worked with. I was blessed to report to John. It's without hesitation that I recommend John. He will be a true asset to any organization.
Petr Červený
I had a chance to work in John’s team for several years. I was always impressed by John’s approach how to tackle and manage short and long terms activities to match the expectations. Apart from that, John is always ready to listen and open minded to new ideas.
Parth Pandya
John was my manager and mentor who has always helped me grow as an employee. He is a brilliant and gifted manager who really understands how to get the best out of people. His ability to deal with conflicting priorities in higher pressure situation and manage difficult stakeholders has helped streamline project get delivered on time. He has never lost his cool which is one of the reason why he is the best manager I have ever worked with. I was blessed to report to John. It's without hesitation that I recommend John. He will be a true asset to any organization.
Petr Červený
I had a chance to work in John’s team for several years. I was always impressed by John’s approach how to tackle and manage short and long terms activities to match the expectations. Apart from that, John is always ready to listen and open minded to new ideas.
Parth Pandya
John was my manager and mentor who has always helped me grow as an employee. He is a brilliant and gifted manager who really understands how to get the best out of people. His ability to deal with conflicting priorities in higher pressure situation and manage difficult stakeholders has helped streamline project get delivered on time. He has never lost his cool which is one of the reason why he is the best manager I have ever worked with. I was blessed to report to John. It's without hesitation that I recommend John. He will be a true asset to any organization.
Petr Červený
I had a chance to work in John’s team for several years. I was always impressed by John’s approach how to tackle and manage short and long terms activities to match the expectations. Apart from that, John is always ready to listen and open minded to new ideas.
Parth Pandya
John was my manager and mentor who has always helped me grow as an employee. He is a brilliant and gifted manager who really understands how to get the best out of people. His ability to deal with conflicting priorities in higher pressure situation and manage difficult stakeholders has helped streamline project get delivered on time. He has never lost his cool which is one of the reason why he is the best manager I have ever worked with. I was blessed to report to John. It's without hesitation that I recommend John. He will be a true asset to any organization.
Credentials
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Cryptocurrency Foundations
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Learning Cloud Computing: Core Concepts
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Learning Salesforce
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Body Language for Leaders
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Executive Presence on Video Conference Calls
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Leading at a Distance
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Leading Virtually: Vulnerability and Presence when Working from Home
LinkedInOct, 2020- Nov, 2024
Experience
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ELGA LabWater North America
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United States
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Research Services
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1 - 100 Employee
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National Service Manager
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Mar 2023 - Present
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KUKA
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Germany
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Automation Machinery Manufacturing
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700 & Above Employee
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Director Customer Service Engineering
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Jun 2021 - Sep 2022
Managed the KUKA Robotics CS Engineering team (pre and post sales engineering activities), and project management team. Exceeded order intake targets for 2021 and met budget for departmental revenue Managed the KUKA Robotics CS Engineering team (pre and post sales engineering activities), and project management team. Exceeded order intake targets for 2021 and met budget for departmental revenue
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Ricardo plc
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United Kingdom
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Environmental Services
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700 & Above Employee
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Vice President Solutions and Support
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Aug 2019 - Jan 2021
• Successfully led initiative to upgrade corporate support software from outdated inhouse tool to commercially available software (Freshdesk). This improved the customer experience and improved KPI's and tracking (SLA's, FCR's etc.)• Achieved a CSAT score of 95% + for last 3 months and 100% for January.• Cultivated excellent staff retention (Zero staff turnover)• Achieved Team's project VOC well above Ricardo group average.• Track record of successful hires and growing/mentoring staff. Many have now progressed to roles of more responsibility in the business. Show less
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Global Technical and Customer Support Manager
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Jul 2018 - Aug 2019
• Achieved license renewal rate of over 90%• Achieved project revenue in excess of $400k per year.• Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
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Global Applications Engineering Manager
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Feb 2014 - Aug 2019
• Managed entire process from initial commercial discussions with customers to proposal generation and negotiation, followed by project delivery.• Grew offshore team in both India and China to support business growth in these areas and to also keep headcount costs within budget. • Directly sold over $400k per year of Application Engineering Services, increasing company revenue.
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Group Leader - Mechanical Systems
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Sep 2012 - Feb 2014
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Group Leader - Structural Analysis
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Jun 2007 - Aug 2012
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Senior Project Engineer
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Oct 2002 - Jun 2007
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Senior Project Engineer
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2002 - 2002
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Senior Project Engineer
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Feb 2001 - Sep 2001
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Cummins Inc.
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United States
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Motor Vehicle Manufacturing
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700 & Above Employee
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Technical Specialist
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Jun 1998 - Dec 2000
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Senior Project Engineer
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Sep 1995 - Jun 1998
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Sulzer
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Switzerland
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Machinery Manufacturing
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700 & Above Employee
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Project Engineer
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Jul 1991 - Sep 1995
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Education
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The University of Huddersfield
BEng(Hons), Mechanical Engineering
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