Experience

Wagonex

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Advisor

  • Jun 2023 - Present

  Delighted and privileged to be working with the Wagonex team. Delighted and privileged to be working with the Wagonex team.


Freelance
• Egypt
• Human Resources
• 1 - 100 Employee
• Mobility Solutions, Advisor, Volunteer

  • Jan 2023 - Present


The Payments Association

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Pay360 Awards Judge

  • Apr 2023 - May 2023

  Privileged to have been a member of the panel of judges for 2 categories. Look out for the Pay260 Awards ceremony Oct 4th at the Grosvenor. Privileged to have been a member of the panel of judges for 2 categories. Look out for the Pay260 Awards ceremony Oct 4th at the Grosvenor.



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Company Appointed Trustee Director; Ford Hourly Pension Scheme

  • Jul 2021 - Dec 2022

• Mentor: Make it Driveable Event

  • Nov 2021 - Nov 2021

  Mentor for the Ford Motor Co. Make it Driveable (makeitdriveable.com) event, working with start ups to develop great ideas together with Ford.



FCE Bank plc

• Insurance
• 1 - 100 Employee

• Strategy and Business Development

  • May 2017 - Dec 2022

  Supported the Strategy planning processes for Ford Credit in Europe and Engaged in business development initiatives primarily related to future mobility and finance solutions. Small team in Europe, connected globally, developing concepts and new products through design thinking. Insights range from disrupting auto finance offerings with new technology through to insuretech and all other connected vehicle services. Working with internal and external partners.

• Business Transformation Manager

  • May 2014 - Apr 2017

  Business transformation project. Led the design, approval and detailed planning for a multi-market European B2B wholesale finance operation in Manchester Subsequently executed the transfer of Ford Credit UK's retail operations customer service centre from St Albans to Manchester.

• Manager European Centres of Excellence

  • Oct 2012 - Jun 2014

  Responsible for process ownership and process improvement across FCE Bank for Operations, including dealer financing, dealer credit, retail originations, servicing and collections. Also led the FCE 6 Sigma, Management Information and Quality teams.

• Strategy and PMO Manager

  • Apr 2011 - Sep 2012

  Strategy and Programme Office Manager co-ordinating the business planning process (5 yr business plan) and aligning this with the wider business planning cycle, including the ICAAP, ILAA, RRP. Established business mitigation strategies for a Greek Euro exit. Managed the programme office, responsible for the governance (time, cost, quality) of all projects across FCE Bank.

• Business Transformation Manager

  • Apr 2010 - Mar 2011

  Team member reviewing the business model and operating structure for FCE Bank and developing recommendations for Executive review. Eventually led to the business transformation initiative to consolidate European wholesale operations and the UK retail operations to Manchester in 2015/16.

• Manager Application Development and Support

  • Jun 2007 - Mar 2010

  Business lead for the development of business specifications to enhance core systems. Also responsible for testing and launch as well as on-going governance and compliance.

• Manager Dealer Service Centre

  • Nov 2003 - May 2007

  Manager of the back office operations funding FCEs dealer network. New, used, capital loan, dealer demonstrator and parts and accessories funding for 5 brands (Ford, Jaguar, Land Rover, Mazda, Volvo). $3bn+ of receivables. Achieved 40% reduction in headcount through efficiency and effectiveness improvements. Introduced the first on-line access for dealers to self serve.

• Manager, Management Information Systems

  • Oct 2002 - Oct 2003

  Project Lead. Re-designed an existing project to provide impetus to FCEs enterprise data warehouse project. Objective to create a single EDW for FCEs European locations for both wholesale and retail accounts. $25m Budget.

• Manager Service Centre Restructuring

  • Dec 1999 - Sep 2002

  Working with McKinsey and Deloitte, re-engineered the existing process and structures in Ford Credit's UK Operations Centre. Introduced the change management structure that remains in place today. Deployed Siebel as a call centre tool and Genesis telephony. Following this created a Customer Service Centre in Germany, folding the existing branches in single service centre for the market. Investigated the concept of a Virtual Call Centre.

• Business Development Manager

  • Apr 1998 - Nov 1999

  Responsible for development of new business outside of current markets. Established a JV in Russia to offer a product (Consorcio) to facilitate the retail financing of Ford vehicles in the market. Also established private label agreements for local banks to provide Ford Credit branded financing in Latvia, Lithuania and Estonia

• Senior Marketing Specialist

  • Mar 1997 - Mar 1998

  Responsible for marketing for PRIMUS (non branded finance company of Ford Credit) and Jaguar Financial Services.

• Dealer Account Manager

  • Nov 1995 - Feb 1997

  Field based sales role responsible for managing a number of Ford dealerships with the objective to maximise Ford Credit's financing in the dealership. Achieved £1m of Commercial Vehicle financing from zero. Highest dealer satisfaction in the North West.

• Customer Services Supervisor

  • Aug 1994 - Oct 1995

  Supervisor of approx 25 staff handling all incoming telephone calls and account queries, as well as daily cash handling and complaints.

• Training Specialist

  • Jan 1994 - Jul 1994

  Part of a project team to establish the UK Customer Service Centre, folding in the 14 branches into a single site. Requirement to train 300 staff, part of the team that designed and delivered the training of new recruits. Specifically helped deliver the collections training to new recruits

• Graduate Trainee

  • Oct 1992 - Dec 1993

  Graduate trainee tasked with learning all the entry level key roles within a Ford Credit branch.

• Mentor: Make it Driveable Event

  • Oct 2020 - Oct 2020

  Mentor for the Ford Motor Co. Make it Driveable event, working with start ups to develop great ideas together with Ford. Mentor for the Ford Motor Co. Make it Driveable event, working with start ups to develop great ideas together with Ford.