Experience

Brevard County Government

• United States
• Government Relations Services
• 300 - 400 Employee

• Head Librarian (Librarian II)

  • Sep 2022 - Present

• Librarian I (Creative Lab) Supervisor

  • Sep 2021 - Sep 2022

• Accounting Technician

  • Jun 2019 - Sep 2021



St. Lucie County Board of County Commissioners

• United States
• Government Relations Services
• 200 - 300 Employee

• Technical Assistant

  • Dec 2016 - Jun 2019

   Earned several promotions due to exemplary work performance.  Manage library patrons account.  Supervised line staff and trained new employees.  Provides technical support for hardware and software related PC issues as well as printers, copiers, scanners and other network problems.  Increased public class attendance by 126%.  Instructs patrons in the use of technology and digital resources.  Create and execute a variety of learning programs, including basic computer… Show more  Earned several promotions due to exemplary work performance.  Manage library patrons account.  Supervised line staff and trained new employees.  Provides technical support for hardware and software related PC issues as well as printers, copiers, scanners and other network problems.  Increased public class attendance by 126%.  Instructs patrons in the use of technology and digital resources.  Create and execute a variety of learning programs, including basic computer and digital instructional sessions. Show less  Earned several promotions due to exemplary work performance.  Manage library patrons account.  Supervised line staff and trained new employees.  Provides technical support for hardware and software related PC issues as well as printers, copiers, scanners and other network problems.  Increased public class attendance by 126%.  Instructs patrons in the use of technology and digital resources.  Create and execute a variety of learning programs, including basic computer… Show more  Earned several promotions due to exemplary work performance.  Manage library patrons account.  Supervised line staff and trained new employees.  Provides technical support for hardware and software related PC issues as well as printers, copiers, scanners and other network problems.  Increased public class attendance by 126%.  Instructs patrons in the use of technology and digital resources.  Create and execute a variety of learning programs, including basic computer and digital instructional sessions. Show less



Leapforce

• Netherlands
• Advertising Services
• 1 - 100 Employee

• Self Employed

  • May 2015 - Oct 2016

   Conducted research, evaluation and feedback on search engine results  Demonstrated comprehensive knowledge in regards to this position by consistently scoring in the top 1% on weekly reviews and audits.  Measured the relevance and usefulness of web pages in correlation to predefined queries by providing comparative analysis of sets of search engine results  Conducted research, evaluation and feedback on search engine results  Demonstrated comprehensive knowledge in regards to this position by consistently scoring in the top 1% on weekly reviews and audits.  Measured the relevance and usefulness of web pages in correlation to predefined queries by providing comparative analysis of sets of search engine results



QVC

• United States
• Retail
• 700 & Above Employee

• E-Services Team Member/Trainer

  • Aug 2011 - Nov 2015

   Provided customer service and technical support via live chat and email.  Identified and respond to various customer complaints or concerns, using all available resources, in order to retain or recover profitable customer relationships.  Conducted system research and analysis to solve customer problems.  Used my knowledge in all facets of Customer Service to retain customers who had complaints.  Provided customer service and technical support via live chat and email.  Identified and respond to various customer complaints or concerns, using all available resources, in order to retain or recover profitable customer relationships.  Conducted system research and analysis to solve customer problems.  Used my knowledge in all facets of Customer Service to retain customers who had complaints.



Liberty Medical LLC

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Sales Team Leader

  • Oct 2004 - Feb 2011

   Provided supervision, guidance and support to Diabetes Repeat Sales team.  Lead a team of 30 or more employees who performed repeat order calls  Ensured the overall quality and production of the group.  Lead a team of 30 employees in a company acquisition where our team enrolled over 200,000 new patients.  Increased my team’s sales numbers by 45% over a 6-month period.  Led our pilot team of work at home representatives.  Led, trained and mentored representatives to… Show more  Provided supervision, guidance and support to Diabetes Repeat Sales team.  Lead a team of 30 or more employees who performed repeat order calls  Ensured the overall quality and production of the group.  Lead a team of 30 employees in a company acquisition where our team enrolled over 200,000 new patients.  Increased my team’s sales numbers by 45% over a 6-month period.  Led our pilot team of work at home representatives.  Led, trained and mentored representatives to ensure maximum performance, growth and efficiency. Show less  Provided supervision, guidance and support to Diabetes Repeat Sales team.  Lead a team of 30 or more employees who performed repeat order calls  Ensured the overall quality and production of the group.  Lead a team of 30 employees in a company acquisition where our team enrolled over 200,000 new patients.  Increased my team’s sales numbers by 45% over a 6-month period.  Led our pilot team of work at home representatives.  Led, trained and mentored representatives to… Show more  Provided supervision, guidance and support to Diabetes Repeat Sales team.  Lead a team of 30 or more employees who performed repeat order calls  Ensured the overall quality and production of the group.  Lead a team of 30 employees in a company acquisition where our team enrolled over 200,000 new patients.  Increased my team’s sales numbers by 45% over a 6-month period.  Led our pilot team of work at home representatives.  Led, trained and mentored representatives to ensure maximum performance, growth and efficiency. Show less