John Borges

Customer Service Representative at Bunzl Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Victoria Metropolitan Area, CA
Languages
  • English Full professional proficiency
  • Portuguese Native or bilingual proficiency

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Credentials

  • Web Development
    Lighthouse Labs
    Aug, 2022
    - Oct, 2024
  • IELTS General Training Overall Band Score 8.5
    IELTS Official
    May, 2022
    - Oct, 2024

Experience

  • Bunzl Canada
    • Canada
    • Wholesale
    • 200 - 300 Employee
    • Customer Service Representative
      • Sep 2022 - Present

      ‣ Provide high-level customer service exceeding their needs in both a retail environment and over the phone. ‣ Enter orders accurately into the system, checking for item accuracy and pricing. ‣ Support customers on online ordering eComm system. ‣ Full cycle sales order processing: sales order, credit approval, invoicing, and filing. ‣ Complete administrative work, following up with purchasing or getting back to customers with back orders or special orders. ‣ Respond efficiently and promptly to inquiries and requests relating to various products. ‣ Fill in across divisions and departments to provide exceptional customer service. Show less

  • UFRJ - Universidade Federal do Rio de Janeiro
    • Brazil
    • Higher Education
    • 1 - 100 Employee
    • Administrative Assistant
      • May 2016 - Dec 2021

      ‣ Head negotiator with suppliers responsible for reducing purchasing expenses by 25%. ‣ Supervised the team purchases to guarantee that the stipulated budget was not extrapolated. ‣ Developed an inspection method that led the team to decrease the number of defective products received by selling agents. ‣ Created and supervised the official spreadsheet of the campus that holds confidential information about budget and expenses during the year. Also, conducted meetings that explained the expanses to the University Financial Director. ‣ Responsible for purchasing items needed on the University Campus and for all business accounting and administrative obligations. Show less

  • Morada14
    • Brazil
    • Photography
    • Co-Owner, Administrator and Photographer
      • Nov 2016 - Jan 2019

      ‣ Built a photography company, learning everything independently and from scratch. Photographed more than 50 weddings with clients from Brazil, Chile, Australia, and England. ‣ Responsible for all post-production, editing, and layout of albums using Photoshop, Lightroom, Smart Album, Final Cut, and Adobe Premiere. ‣ Pioneer in meeting with clients to understand their needs and dig into their stories and personality. This bond increased the connection between us, making it easier to create photos that showed who they were, surpassing their expectations ‣ Responsible for the financial duties of the company, such as billing, acquiring of equipment, and data analysis Show less

  • Plane Assessoria Fiscal e Contábil
    • Brazil
    • Accounting
    • 1 - 100 Employee
    • Human Resources Assistant
      • Sep 2014 - Apr 2016

      ‣ Answered general phone inquiries and greeted clients, suppliers, and visitors. ‣ Prepared reports, memos, and documents for every department. ‣ Analyzed and selected resumes for interviews in certain departments. ‣ Collected documents needed from new hires and delivered them to Headquarters. ‣ Analyzed the monthly headcount costs to present them to the managers. ‣ Responsible for administering the benefits such as alimentation and transport of the company's employees and clients. Show less

  • Nissan Motor Corporation
    • Japan
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Human Resources Intern
      • Mar 2013 - Nov 2013

      ‣ Responsible for making monthly Excel reports of the costs related to the headcount of the company, comparing them to the costs of the previous month; ‣ Responsible for creating PowerPoint presentations to show the data to the directors of the company; ‣ Responsible for the management of the open positions according to the budget. ‣ Responsible for making monthly Excel reports of the costs related to the headcount of the company, comparing them to the costs of the previous month; ‣ Responsible for creating PowerPoint presentations to show the data to the directors of the company; ‣ Responsible for the management of the open positions according to the budget.

Education

  • Universidade Unigranrio
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    2010 - 2013
  • Lighthouse Labs
    Computer Software and Media Applications
    2022 - 2022
  • Faculdade Única
    Master of Business Administration - MBA, Public Administration
    2019 - 2019

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