John P. Scott, PMP, CSM

President at CTS Partners
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Contact Information
us****@****om
(386) 825-5501
Location
Lebanon, New Jersey, United States, JE
Skills

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Credentials

  • Scrum Product Owner Certified (SPOC)
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Jun, 2023
    - Nov, 2024
  • Certified Scrum Master
    Scrum Alliance
    Nov, 2018
    - Nov, 2024
  • ITIL Foundations
    International Institute of Learning
  • Project Management Professional
    Project Management Institute
  • Six Sigma Green Belt (CSSGB)
    Project Management Institute

Experience

  • CTS Partners
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • President
      • Dec 2005 - Present

      John is the co-founder and President of CTS Partners, a NY area IT Consulting and Staffing firm. John’s primary focus is technology consulting, while his partner manages the Perfect Resource staffing division.

    • Project Manager, Base Building Technology
      • Oct 2018 - Aug 2019

      Part-time assignment coordinating network and cabling requirements for all base building technology systems at new 26 story tower in Hudson Yards: LAN, Carrier Services, Cable Infrastructure, BMS, Security, AV, Lighting Control, Electric Metering.

    • Project Manager, Xyster Consulting, Fannie Mae Relocation Project
      • Mar 2017 - Mar 2018

      Project Manager for the implementation of all technology infrastructure at a 800,000sf newly constructed office tower in Washington, DC. Responsibilities include managing the construction of the data center and IDF’s, and dual Points of Entry for 5 telecommunications carriers from the manhole into the building. Responsible for implementation of core WAN, WLAN and LAN systems; Market Data services; 200 seat Trader Floor; extensive Audio Visual systems in conference rooms and Executive Conference Center.Coordinate activities of General Contractor, Electrical Contractor, Low Voltage Contractor, Security, A/V and all technology vendors. Develop bid for workstation hardware purchase and installation for 5000 seats and assist Procurement in evaluating the bids and negotiating the contract.Manage employee relocations, including the installation of workstation hardware (dual monitors, docking station, mouse/keyboard/camera). Show less

  • PTS - People | Technology | Space
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager, Building Management Network
      • Feb 2020 - Mar 2023

      Retained on contract to manage the design, vendor selection process and implementation of a network dedicated to building automation systems at 860,000 SF of renovated office space in 1 Columbus Circle, Manhattan. Retained on contract to manage the design, vendor selection process and implementation of a network dedicated to building automation systems at 860,000 SF of renovated office space in 1 Columbus Circle, Manhattan.

  • VesuvITas
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Vice President Services Delivery
      • Jan 2019 - Apr 2021

      Responsible for developing and managing customer facing functions, including Project Management and Professional Services for Contact Center implementations and consulting. Managed CCaaS vendor selection engagement for $11b bank. Deliverables included Discovery Sessions, Current and Future State reports, Gap Analysis, RFP creation, bid process and vendor selection. Also managed the implementation of a Five9 based TCPA Dialer for an Oklahoma based bank and the migration from a premise based Contact Center to a Five9 solution for a New Jersey based bank. Show less

  • The Estée Lauder Companies Inc.
    • United States
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Strategic Advisor/Project Manager - Global Voice Services
      • 2006 - Jan 2017

      Initial consulting assignment at Estee Lauder developed into a trusted advisor role in strategic technology decisions, implementations and staffing needs. Successes at Estee Lauder include the reengineering of the processes for providing telecommunications support to over 750 retail locations, including the development of new processes, work tools, activity tracking and reporting systems, as well as improved processes with key vendors such as AT&T, Sprint and Black Box. All processes were meticulously documented in a new Operations Manual. Supported over 20 Contact Centers across the globe including system upgrades, capability enhancements, call flow design, SIP trunking, Audio Codes Gateways and Auto Attendants, and Business Continuity design, implementation and support. Other projects include: • Manage the migration of 700 users at 3 Minnesota sites from Nortel to Skype for Business, including the conversion of 6 Contact Centers with 80 Agents to Netcall 59r Contact Center. Also implemented Redbox Screen and Call Recording system with Quality Management • Designed and managed the implementation of 10 Contact Centers across EMEA, APAC, LATAM and North America for Human Resources, using AT&T’s GIS toll free services, Avaya, Siemens and Netcall Contact Centers • Designed and implemented 5 Contact Centers in North America using Netcall 59r, Skype for Business and SIP trunking • Managed the core of a long-term project to convert from an Individual to a Corporate Liable wireless program, including development of the corporate Policy, selection of a Wireless TEMS vendor and development of the Communications, Chargeback, Support and Implementation plans. . • Managed nine month project to evaluate and select a vendor for long-term global VoIP deployment. • Managed vendor selection and provided project oversight of a 200 seat Hosted VoIP solution implemented in Australia. Show less

  • Business Technology Partners
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Project Manager
      • Aug 2003 - Dec 2005

      SENIOR PROJECT MANAGER Managed technology projects and contributed to the firm’s business and marketing strategy. Served as Account Manager and project manager for clients including Kramer, Levin, Naftalis and Frankel, the City of Jersey City, Apollo Management Group, Miller Tabak Roberts, Ruben Museum of Art, and Intrepid Sea-Air-Space Museum. Developed and maintained client relationships at assigned accounts.  Managed technology implementation for 300,000 sq.ft. of renovated class A Manhattan office space and relocation of 800 users, including new data center and cabling infrastructure.  Developed technology and operations strategy for disaster-recovery and business-continuity plans for Miller Tabak Roberts, Apollo Management, and Integrated Finance Limited.  Directed the design, selection, and implementation of Avaya IP PBX and Cisco Call Manager. Managed implementation of all carrier services. Coordinated all carrier services installation and DID porting.  Led implementation of WAN between three Apollo sites. Coordinated installation of LAN and desktop technologies for multiple clients. Managed design and implementation of A/V and security systems.  Evaluated existing telecommunications network and physical infrastructure for 12 Jersey City sites for the City of Jersey City.  Established formal internal Help Desk and developed processes for outsourced IT services business.  Increased billing at existing accounts by 15% through development of trusted relationships and by ensuring the highest levels of customer service were provided. Show less

  • American Insititute of CPA's
    • Jersey City, NJ
    • Senior Manager, Technology Operations
      • Jun 1998 - Feb 2002

      SENIOR MANAGER, TECHNOLOGY (1999 – 2002) Directed technology strategy and management of the corporate data center, the AS400 system, LAN and WAN, desktop technologies, Service Desk, and telecommunications. Managed a staff of 25 and a $10M annual budget.  Managed Service Desk overhaul initiative including implementation of the Netkeeper call tracking system.  Achieved major service improvements; improved first-call resolution from 50% to 80% and customer satisfaction levels from 60% to 85%; reduced daily open tickets by 60%.  Restructured technology team to maximize productivity in new server-centric IT environment.  Improved efficiency and service quality by developing service level agreements, customer satisfaction processes, and formal IT standards. Used ISO9000 framework to improve user support processes.  Directed launch of new internet data center, including vendor negotiations and internal 24x7 support.  Managed all data center operations, including security, physical environment, cabling infrastructure, system backups and offsite storage, and system maintenance (PBX, LAN, servers, and AS400).  Led business continuity planning and management, including yearly tests at IBM’s Sterling Forest facility.  Co-chaired information security task force that implemented stringent network security procedures and instituted a new corporate security policy. TELECOMMUNICATIONS MANAGER (1998 – 1999) Managed telecommunications for four sites with 700 users. Administered operating budget of $2M and oversaw advanced call center technology, and voice, data, and video networks. Achieved annual savings of $100K+. Show less

  • Walsh-Lowe
    • Hoboken, NJ
    • Senior Project Manager
      • Jan 1994 - Jun 1998

      SENIOR PROJECT MANAGER Managed relocation projects for major corporate clients; developed technology migration strategies, coordinated vendors and client staff, and acted as technology liaison to construction team at new office space.  Relocated more than 3,500 users without a single service disruption, including all voice and data services.  Coordinated installation of PBXs, Centrex, voice mail, IVR and trader telephone systems, and cable infrastructure as well as SONET, campus-based fiber optics, SDN, and advanced T-1 and 800 services. Show less

  • Allied Signal Inc
    • United States
    • Chemical Manufacturing
    • 1 - 100 Employee
    • SITE TELECOMMUNICATIONS MANAGER
      • 1992 - 1994

      Directed telecommunications strategy for campus based corporate headquarters, managing an outsourced team that supported 1,500 users. Oversaw an annual operating budget of $4M.  Dramatically improved cost accountability by creating an internal charge-back system.  Designed and implemented Call Center for Corporate Benefits. Directed telecommunications strategy for campus based corporate headquarters, managing an outsourced team that supported 1,500 users. Oversaw an annual operating budget of $4M.  Dramatically improved cost accountability by creating an internal charge-back system.  Designed and implemented Call Center for Corporate Benefits.

  • Chase Manhattan Bank
    • Greater New York City Area
    • AVP - Telecom/Contact Center
      • 1990 - 1992

      SECOND VICE PRESIDENT, TELECOMMUNICATIONS MANAGER Designed, implemented and managed all telecommunications technologies for the new Chase Information Center (call center). Supported LAN services and applications, managed conversion to ISDN, and directed network contingency planning. SECOND VICE PRESIDENT, TELECOMMUNICATIONS MANAGER Designed, implemented and managed all telecommunications technologies for the new Chase Information Center (call center). Supported LAN services and applications, managed conversion to ISDN, and directed network contingency planning.

Education

  • Stevens Institute of Technology
    MS, Information Technology
  • Rutgers, The State University of New Jersey-New Brunswick
    BA, Business Administration
  • St. Mary High School

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