Senior Account Executive

• Jul 2022 - Present

Account Executive

• Nov 2021 - Jul 2022

Director, Wholesale Operations

• Apr 2016 - Nov 2021

Proactive director with company sales in excess of 100 million dollars, and zero state compliance infractions. Enforces fraud prevention protocol, and ensures compliance with state motor vehicle, and automobile banking regulations, Develops and enriches relationships with suppliers, automotive dealers, and transportation companies. Delivers presentations and reports on daily performance results and expectations to executive leadership. Researches and implements applicable regulatory information. Maintains quality operations by establishing and enforcing organizational standards.Notable Contributions:· Successfully led a merger between two multi-million-dollar companies by ensuring seamless transition, creation of standard operation procedures, and development training program for current employees, new staff.· Tactically maximized company profit by utilizing market and predictive analysis from auctions, online auctions, and business to business transactions.· Recognized for refining the current company standard for expense reductions, labor costs decreases, time utilization, and lean operation practices.

Senior Manager, Conversions and Brand Standards Compliance

• Feb 2011 - Nov 2015

Focused manager that cultivated long-term client relationships to improve company portfolio and market share. Recruited and oversaw brand standards team to work with internal customers which included the brand senior leadership, marketing team, strategic sourcing team, legal team, travel to sites, training in both field offices, regional meetings, and the executive team. Developed, enhanced, managed, and marketed resources to regional directors and the franchise community which included quality assurance central, quality assurance data collection, and analysis application. Onboarded new properties into the franchise system and ensured each property were immaculate for property success.Notable Contributions• Lead and developed a team of Conversion Specialists responsible for reviews and revisions on all PIPs for Hotels converting to Wyndham Brands, Relicensing and Transfers• Managed a team of highly trained "Big Box" Improvement Plan conversion specialists leading to a 65% reduction in report turnaround time and 150% increase in volume of improvement plans• Designed, developed, and improved the previous PIP process to become transparent, allow tracking of deficiencies, and digitize the process for efficiency• Responsible for a 27% decrease in PIP turnaround time for our Development customers leading to positive impact on Wyndham's Rooms Growth Goal• Managed the Brand Standards team to work with our internal customers, including Brand Senior Leadership, Marketing, Strategic Sourcing, Legal, and Executive team• Mastered the system-wide Brand Standards platform, Change Management tool, and communications process

Senior Manager, Quality Assurance

• Oct 2012 - Dec 2013

• Successfully launched a new holistic scoring methodology to the entire portfolio of Brands• Developed, enhanced, managed, and marketed QA Resources to the DOS and Franchisee community• Contributed to the development of the WHG global QA process by aligning the new systems and procedures with testing and scoring metrics, ensured expected outcome was achieved through recalibration of weighting metrics, and data analytics• Led and contributed to various special projects and committees that enhanced QA process – development and testing, Brand Standards and operations, associate engagement, and community service• Managed and administered QA Central, a Quality Assurance data collection and analysis application

Manager, Property Openings

• Feb 2011 - Sep 2014

• Successfully opened and on-boarded new properties into the Wyndham Franchise system• Ensured all newly opened properties were on all selling avenues to contribute to the success of property• Developed mutually supportive relationships with domestic Development Directors

Retention Services

• Feb 2011 - Jun 2011

Successfully administered the retention pilot program, introduced new ideas to increase productivity for retention servicesUtilized Wyndham resources to cure multiple property defaults which contributed to the an overall cleanup of the systemDirect point of contact with internal customers, and retention services directors within designated regions Provided reports and documents to prepare retention directors for default appointments with properties

Executive, Celebrity, and VIP Exclusive lead

• 2004 - 2009

Sales, Event, and Catering Manager

• 2002 - 2004

Business to Business Sales, Wine Educator and Trainer

• 1999 - 2002