Johnothan Pantoja, SHRM-CP

Human Resources Administrator III at Fraser
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Contact Information
us****@****om
(386) 825-5501
Location
St Paul, Minnesota, United States, US

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Credentials

  • Coaching and Developing Employees
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Diversity, Inclusion, and Belonging
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Strategic Human Resources
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Supervisory Leadership
    Northland Community and Technical College
    May, 2018
    - Nov, 2024
  • SHRM Certified Professional (SHRM-CP)
    SHRM
    Feb, 2023
    - Nov, 2024

Experience

  • Fraser
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Human Resources Administrator III
      • Jun 2022 - Present

      Verified transactional data entries, data auditing, document processing of employee records, On-boarding and Terminations, and any change of statuses. Process high volume, cross organizational workflows related to employees and former employees.Correspond with employees after orientation to organize meetings between new hires and managers.Provide backup administrative support for the Human Resources team.

    • Client Services Coordinator III
      • Sep 2020 - Jun 2022

      Complete the initial intake process by obtaining demographic and referral information from the client.Schedule client appointments with clinicians addressing the client’s needs.Monitor available enrollment slots of clinicians.Initiate incoming client insurance eligibility and benefit coverage.Process internal referral requests and other appropriate enrollment tasks.

  • Alerus
    • United States
    • Financial Services
    • 400 - 500 Employee
    • Deposit Processor, Commercial
      • Aug 2018 - Jun 2020

      Maintained and oversaw the branch's business transactions and records with a high degree of accuracy and confidentiality. Processed high volume, time-sensitive, transactions for major companies within the area. Built professional relationships with businesses and third-party personnel to ensure the highest level of customer service. Worked with leaders throughout the company to develop and implement new guidelines and procedures. Maintained and oversaw the branch's business transactions and records with a high degree of accuracy and confidentiality. Processed high volume, time-sensitive, transactions for major companies within the area. Built professional relationships with businesses and third-party personnel to ensure the highest level of customer service. Worked with leaders throughout the company to develop and implement new guidelines and procedures.

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Wireless Sales Representative
      • Jan 2017 - Aug 2018

      As an Wireless Sales Representative, I worked with a team to deliver an extraordinary experience to customers by providing them with valuable options for their wireless and entertainment needs. As an Wireless Sales Representative, I worked with a team to deliver an extraordinary experience to customers by providing them with valuable options for their wireless and entertainment needs.

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Team Leader
      • Oct 2013 - Jan 2017

      As the Front End Leader, I provided on-going coaching, training and motivation to team members and other store personnel as needed to achieve financial goals, department and store shrink plans and front of store goals along with high standards of customer service. I ensure all Standard Operating Procedures for transactions and interactions at the front of the store are followed including: visual merchandise standards, checkout, pickup, returns / exchanges / trade-ins, and recycling. Also maintained the back office which included employee on-boarding, daily til balances and deposits, and time card authorizations. Handled necessary authorizations and customer/employee resolutions at the front of store and on the phone. Provided input to Assistant Store Manager - Operations on employee performance and development needs. As a Sales Leader, I delivered on all aspects of the sales experience within my department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.). Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals. Integrated partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience. Engaged customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service. Motivated, coached, recognized, and performance managed employees to reach their full potential. Resolved complex customer issues. Show less

Education

  • University of Minnesota Duluth
    Bachelor of Applied Science - BASc, Psychology
    2019 - 2021
  • Northland Community and Technical College
    Associate of Science - AS, Business
    2016 - 2018

Community

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