Experience

Polestar Technologies

• United States
• Biotechnology Research
• 1 - 100 Employee

• Sr. Customer Service

  • Mar 2012 - Present

  Customer Service on O2, ph, CO2 sensor for the biopharm industry cell growth. Customizing firmware written C via TI Code Composer. Customer Service on O2, ph, CO2 sensor for the biopharm industry cell growth. Customizing firmware written C via TI Code Composer.



Dialogic

• Telecommunications
• 100 - 200 Employee

• Sr. Manufacturing Test Engineer

  • Jan 2007 - Mar 2010

  Worked within a small customer centric group to provide custom designed solutions and integration services. Our group generated $500k in provided solutions, which resulted in an additional $2 mil in product sales; my contributions to the P&L target is as follows: • Worked directly with the customer to reduce the overall cost of their solution while production was transferred to us. Once transferred, reduced costs associated with test and assembly of their products. • Worked with equipment… Show more Worked within a small customer centric group to provide custom designed solutions and integration services. Our group generated $500k in provided solutions, which resulted in an additional $2 mil in product sales; my contributions to the P&L target is as follows: • Worked directly with the customer to reduce the overall cost of their solution while production was transferred to us. Once transferred, reduced costs associated with test and assembly of their products. • Worked with equipment manufacturers, integrators, and distributors to develop custom system configurations per customer specifications. Customer’s integrated solutions were created and maintained under configuration management (CMII) practices with ECO released and controlled test plans, test cases, and procedures for third party hardware, software configurations and test equipment. • Development of in-house test solutions and efficient methods that process and maximize throughput. This eliminated defects from the product that was being shipped, provided high customer satisfaction and a increased margins which added to the company’s bottom line (i.e. Ghosting Servers, Solaris Jumpstart servers, Red Hat NFS servers, VBA system board tester). • Our team worked on customer driven development cycles of custom solutions from concept to deliverable product (fully integrated telecom rack solutions). These short development cycles allow us to attend to more opportunities throughout the year. • OEM Partner Services “Customer Service” 24x7 diagnostic phone support on-call worldwide for Sun Servers, (ST-350 Sun Certified), Dell Servers, MRV terminal servers and Ether switches, afforded customers one stop accountability. • Development of Test Plans, Test Cases and Procedures for Manufacturing with delineated pertinent details from R & D product requirements documentation for Telecom equipment, and Intel & Sparc based hosts.

• Sr. Manufacturing Test Engineer

  • Jan 2005 - Dec 2007

  Same Company Spun Out of Lucent



Excel Switching

• Telecommunications
• 1 - 100 Employee

• Manufacturing Test Engineer

  • Jan 2003 - Dec 2005

  Company Spun Out Of Lucent Company Spun Out Of Lucent



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• System Test Engineer

  • Jan 1999 - Dec 2003

  Time reduction of production processes, development and maintenance of test equipment, test software and procedures. • Implemented process efficiencies to reduce man hours required to load and test Telecom rack solutions from 30 to 6 hours. Accomplished this with development of Unix software installation scripts as cost reduction for Manufacturing System loads. • Increased first pass test yields by development of software for test applications with “Microsoft Access VBA”, “Java” and… Show more Time reduction of production processes, development and maintenance of test equipment, test software and procedures. • Implemented process efficiencies to reduce man hours required to load and test Telecom rack solutions from 30 to 6 hours. Accomplished this with development of Unix software installation scripts as cost reduction for Manufacturing System loads. • Increased first pass test yields by development of software for test applications with “Microsoft Access VBA”, “Java” and “Unix scripts” to reduce test time and defects associated with manual system loading processes. • Trained manufacturing personnel on software installation and test. • Installed and tested Solaris and Softswitch software on a distributed architecture Platform. • Employed expert troubleshooting techniques and debug of Telecom switches and peripherals equipment systems test failures. Show less Time reduction of production processes, development and maintenance of test equipment, test software and procedures. • Implemented process efficiencies to reduce man hours required to load and test Telecom rack solutions from 30 to 6 hours. Accomplished this with development of Unix software installation scripts as cost reduction for Manufacturing System loads. • Increased first pass test yields by development of software for test applications with “Microsoft Access VBA”, “Java” and… Show more Time reduction of production processes, development and maintenance of test equipment, test software and procedures. • Implemented process efficiencies to reduce man hours required to load and test Telecom rack solutions from 30 to 6 hours. Accomplished this with development of Unix software installation scripts as cost reduction for Manufacturing System loads. • Increased first pass test yields by development of software for test applications with “Microsoft Access VBA”, “Java” and “Unix scripts” to reduce test time and defects associated with manual system loading processes. • Trained manufacturing personnel on software installation and test. • Installed and tested Solaris and Softswitch software on a distributed architecture Platform. • Employed expert troubleshooting techniques and debug of Telecom switches and peripherals equipment systems test failures. Show less



Inspectron Corp

• Massachusetts, United States

• Tech

  • Jan 1997 - Dec 1999

  Start up company of Vision Systems that looked at High Speed Recognition of printed text. Did everything from Designing VME interface, Debugging Proto's, System Testing Software, Application Testing solutions, to installations, Customer Service calls Start up company of Vision Systems that looked at High Speed Recognition of printed text. Did everything from Designing VME interface, Debugging Proto's, System Testing Software, Application Testing solutions, to installations, Customer Service calls



Square D by Schneider Electric

• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Specialist Tech

  • Jan 1989 - Dec 1997

  Debug Tech / Process improvement Tech Specialist for PLC's. Evaluating DOAs, analyzing failures through the manufacturing test processes to determine the root cause and implementing changes through ECO's, MCO's to fix issues in the processes that caused customer failures. We would reevalute the process and sample test to ensure resolution. Debug Tech / Process improvement Tech Specialist for PLC's. Evaluating DOAs, analyzing failures through the manufacturing test processes to determine the root cause and implementing changes through ECO's, MCO's to fix issues in the processes that caused customer failures. We would reevalute the process and sample test to ensure resolution.



Vision Computer Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• System Test

  • 1987 - 1989

  QA Testing of Vendors QA Testing of Vendors