Experience

Richcroft Inc

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Talent Manager

  • Nov 2020 - Present

  Participate as a contributing partner in the organization’s strategic planning process Facilitate the recruitment and onboarding process Maintain employee training database with supporting documentation in personnel files in accordance with applicable federal, state, and local laws and regulations Identify and evaluate alternatives and recommend strategies for training vendor selection or outsourcing Conduct needs assessments to identify and establish priorities regarding human resource development and training Develop, implement, and evaluate orientation processes for new hires and transfers Evaluate the effectiveness of employee training programs Development and delivery of both standard classroom and technology based training in compliance with all relevant federal and state regulations and based on need assessment Revise, edit, or recreate training materials to keep them relevant, up-to-date and in full compliance with regulatory guidelines. Show less



Delta-T Group

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Staffing Coordinator/Human Resources Recruiter

  • Oct 2016 - Nov 2020

  A nationwide interim referral services for over 30 years. Provide universal support to clients by providing full-life cycle recruiting for full-time and contractual workers for over 75 personnel. Manage and consult clients on employee relations issues, proactively identify and consult clients on process improvement changes. Manage HRIS and benefit administration, develop and revise job descriptions and job postings. Assist with the implementation of benefit and policy changes throughout the organizations. • Manage all personnel records, implemented a hiring process for new employees, reviewing resumes, setting up interviews, scheduling physicals, drug screenings for new hires and background checks for new hires. • Serve as internal consultant by analyzing current HR programs and recommending solutions; develop, revise, and implement HR policies and procedures ensuring they align with state/federal employment law and legislation. • Advertise job opportunities through attending job fairs and posting open positions in social media platforms and job boards (Indeed, Zip Recruiter, Career Builder, LinkedIn). • Manage applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation. • Collaborate with HR managers and program directors to determine department's short-long and long-term hiring needs. • Assisted with the development and coordination of recommended changes regarding employment policies. • Develop guidelines, questionnaires and processes for assessing, interviewing and on-boarding phases. • Maintain human resource information system records & compiled reports from the database as needed. • Performing pre-interview phone screening calls to enable managers to focus on the most desirable candidates. • Foster a positive and lasting relationship with external vendors and business partner. Show less



UnitedHealth Group

• Hospitals and Health Care
• 700 & Above Employee

• Clinical Administrative Coordinatior

  • Aug 2014 - Oct 2016

  A diversified health care company serving 45 million people in health benefits. Provide outstanding administrative support • Conducted a high volume of outbound scheduling calls to members of the health plan for their in-home visit with a practitioner. • Screened/directed incoming calls to appropriate person/department from internal and external clients; respond to inquiries as required. •Followed system scripting and validate member demographic information. •Documented and updated member's record with accurate information obtained during calls. •Ensure appointments were scheduled accurately using excellent communication skills. •Reviewed cases to determine need for escalation. •Maintained complete documentation for permanent records and auditing purposes. •Coordinated schedules with patients and facility calendar. •Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. •Responded to customer requests for products, services and company information. •Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Described house calls service to customers, thoroughly explaining details and care of merchandise. •Suggested new procedure needed to retain # customers. Show less



New Student Center

• Bowie,MD

• Building Manager

  • Sep 2013 - May 2014

  Assisted patrons with customer service skills. Provided information on events and directions of campus buildings.Organized and arranged rooms as directed. Held and conducted monthly programs for patrons to attend Assisted patrons with customer service skills. Provided information on events and directions of campus buildings.Organized and arranged rooms as directed. Held and conducted monthly programs for patrons to attend