Chief Operations Officer

• Aug 2021 - Present

Chief of Strategic Development

• Jun 2020 - Aug 2021

• Currently oversee the Development and Information Systems Departments, which together support over 700 health care employees at 31 clinic sites and mobile units. Direct reports include 5 director-level leaders and 12 department managers. • Alongside other C-suite executives, develop and manage organizational budgets, operational processes, strategic planning, and high-level organizational priorities. • Led the development and implementation of Telehealth service capabilities, which accounted for 50% of total patient visits during COVID-19. • Secured over $20M in funding for COVID-19 response from local, state, and federal government agencies. • Expanded COVID-19 testing services in Alameda and Santa Clara Counties to more than 50 pop-up testing sites, resulting in more than 15,000 tests completed in four months. • Implemented COVID-19 case investigation and contact tracing program in Alameda County, backed by $920k in funding. • Led outreach team to provide health coverage assistance, housing, food, and financial and legal aid to 88k patients during the pandemic. Show less

Chief Operating Officer

• Jul 2016 - Jun 2020

• Oversaw daily clinic and administrative operations across 16 locations with 400+ employees and an annual operating budget of $48M. Direct reports include 4 senior managers and 3 directors leading a team of 300 staff members. • Instrumental in the growth of the organization from the smallest single-clinic FQHC to the largest in Santa Clara County, with 16 clinics serving over 63k patients. • With a $1.2M capital project grant, expanded FCHC’s school-based health center to include dental, optometry, and behavioral health services for students and surrounding communities in East San Jose. • Secured 330 HRSA grant for the full three-year renewal term. • Developed and implemented a patient acquisition plan that increased access to health care services and improved overall quality of care by 8%.• Developed and implemented key operational workflows that optimized team performance in clinical services, outreach, and call center. • Participated in HRSA site visits to assess organizational governance, administration and management, finance, and clinic operations. • Collaborated with senior finance team to sustain revenue streams and cost efficiency for clinic operations while increasing productivity by 10% across all service lines.• Helped secure NCQA PCMH recognition for 6 clinic sites.• Led the merger with Tri-City Health in Fremont, the largest FQHC merger in Northern California history. Show less

Director of Community Health Services

• Mar 2012 - Jul 2016

• Oversaw the Community Outreach Department which encompassed marketing, patient health education, and health coverage enrollment. Directly supervised 2 managers and a staff of 10 specialists. • Secured a long-term MOU to establish 6 new school-based health centers for two of the largest school districts in Santa Clara County. • Increased new patient intake by 28% over a 5-year period by developing an effective outreach and marketing strategy that positioned FCHC as a provider of choice in Santa Clara County.• Grew annual patient revenues from $2M to $35M over five years. Show less

Community Outreach Manager

• Jun 2011 - Mar 2012