Experience

My Place Hotels of America

• United States
• Hospitality
• 100 - 200 Employee

• General Manager

  • Sep 2016 - Present



Astoria Hotel & Event Center

• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Sep 2014 - Present

  • Was promoted to Assistant General Manager within 4 months of hire. Responsible for all the operational aspects of the hotel• Responsible for weekly and monthly reports• Hotel Marketing increased annual revenue• Deal with all customer complaint and resolution (in-house and social media)• Responded to all guest reviews and feedback in a timely manner• Develop and design hotel billboards, telephone directories, rack card, etc• Responsible for all social media • Increase guest satisfaction scores from a C average to an A Quality Assurance score.

• Sales Manager

  • Sep 2012 - Present

  • Implementing company policies and guidelines and ensuring employee adherence to these mandates• Introduce learning and development programs for the staff and other management to enhance their skills• Ensure adherence to federal and state laws• Oversee the region’s recruitment and selection practices to ensure the greatest numbers of highly qualified candidates are referred for each open position; ensure interview and selection techniques are in compliance with organization policies and procedures, as well as applicable laws and regulations• Review audits and approve salary transactions according to applicable procedures. Counsel and advise management regarding salary planning/compensation and regards to internal equity, promotions, reclassifications, and transfers• Analyze wage and salary reports and data to determine competitive compensation plan

• Sales Manager

  • Apr 2012 - Sep 2012

  Solicit and negotiate in efforts to book new and repeat business through various efforts. Plan, upsell and detail meetings/functions with the client including space requirements, times, equipment, menus, and billing.



Applebee's Neighborhood Grill + Bar

• United States
• Restaurants
• 700 & Above Employee

• sever/bartender

  • 2009 - 2014



Dickinson State University

• United States
• Higher Education
• 100 - 200 Employee

• Assistant Basketball Coach

  • Aug 2010 - Apr 2012

  As an assistant coach I work under a head coach to make sure players, equipment and facilities are well-prepared and organized. Some assistant coaches have direct coaching responsibilities, while others only respond to a main or head coach's directives. Many head coaches start out as assistant coaches and work their way up until they've gained the knowledge and experience necessary to lead a team.

• Admissions Counselor

  • Jan 2010 - Apr 2012

  Represent the University both on- and off-campus to a prospective students, parents, secondary school counselors and other individuals or organizations involved in the college selection process. Plan and implement recruitment activities for assigned high schools and territories, including travel to distant sites in the state of Washington and nationally



BCR Services

• Sales Consultant

  • Apr 2008 - Jan 2010

  • Implemented company policies and guidelines and ensured employee adherence to these mandates • Introduced learning and development programs for the staff and other management to enhance their skills • Ensure adherence to federal and state laws • Communicator between company and customer for client retention • Implemented company policies and guidelines and ensured employee adherence to these mandates • Introduced learning and development programs for the staff and other management to enhance their skills • Ensure adherence to federal and state laws • Communicator between company and customer for client retention



BJ Company

• Syrian Arab Republic
• Information Technology & Services
• 1 - 100 Employee

• Heavy Equipment Operator

  • Jul 2005 - Feb 2008