Experience

• • Answering inbound customer inquiries • Managing customer relationships & customer retention • Organising and tracking back of house work for customers • In depth discussions of customer needs



• • Creation of SAP operational manuals • Receiving through SAP • Creation of purchase orders through SAP • Website development from inception to release • On going maintenance & update of the website • Organising of Ausrail and Ausplas industry exhibitions • Creation and updating of price lists and brochures • Production of company newsletter • General phone enquiries and administration duties • Filling enquiries from interstate offices



• • Forecasting stock needs and placing orders • Supervising and training staff according to company policies • Rostering staff levels based on sales forecasts • Cash handling • Maintaining restaurant profitability



MGA Electronic Security

• 1 - 100 Employee

• Security Engineer

  • Oct 2014 - Present



Decipha

• Australia
• Information Services
• 100 - 200 Employee

• IT Support Analyst

  • May 2013 - Oct 2014

  • SQL Database Administration• IT Level 1 and 2 Help Desk• Application Support• Root cause analysis• System Testing• Continuous Improvement

• Technical Operator

  • Jun 2011 - May 2013

  Internal transfer to Melbourne HO

• Quality Leader

  • May 2009 - Jun 2011

  • Ensuring productivity goals are met and exceeded across a broad range of clients• Ensuring all Service Level Agreements are met• Implementation of new clients and procedures• Customer Reporting• Training staff and providing feedback when needed• Acting as a communications bridge between staff and management• Creation of Standard Operating Procedures• Actively managing staff to cover daily operations



Westpac

• Australia
• Banking
• 700 & Above Employee

• Banking Representative

  • Feb 2009 - Apr 2009

  • Answering inbound customer inquiries • Managing customer relationships & customer retention • Organising and tracking back of house work for customers • In depth discussions of customer needs • Answering inbound customer inquiries • Managing customer relationships & customer retention • Organising and tracking back of house work for customers • In depth discussions of customer needs



Comtec IPE

• Marketing Assistant

  • Sep 2007 - Dec 2008

  • Creation of SAP operational manuals • Receiving through SAP • Creation of purchase orders through SAP • Website development from inception to release • On going maintenance & update of the website • Organising of Ausrail and Ausplas industry exhibitions • Creation and updating of price lists and brochures • Production of company newsletter • General phone enquiries and administration duties • Filling enquiries from interstate offices • Creation of SAP operational manuals • Receiving through SAP • Creation of purchase orders through SAP • Website development from inception to release • On going maintenance & update of the website • Organising of Ausrail and Ausplas industry exhibitions • Creation and updating of price lists and brochures • Production of company newsletter • General phone enquiries and administration duties • Filling enquiries from interstate offices



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Mar 2004 - Sep 2007

  • Forecasting stock needs and placing orders • Supervising and training staff according to company policies • Rostering staff levels based on sales forecasts • Cash handling • Maintaining restaurant profitability • Forecasting stock needs and placing orders • Supervising and training staff according to company policies • Rostering staff levels based on sales forecasts • Cash handling • Maintaining restaurant profitability