Experience

Children's Dental FunZone!

• United States
• Medical Practices
• 1 - 100 Employee

• Office Manager

  • Dec 2021 - Present

  General Management: -Manage day-to-day operations of dental office. -Manage and direct staff assignments and activities, in accordance with office policy and applicable laws. -Manage compliance with OSHA, state and federal regulations. -Know and follow dental office contingency plan. -Stay current with trends, legislation and regulations in the dental profession. -Manage patient financial accounts. -Manage the hiring and ongoing performance of staff. -Manage and update office computer systems. Patient Management: -Oversee patient relations and handle patient complaints. -Help explain office policy to patients. -Help support staff as needed (i.e. appointment scheduling, collections, insurance etc.) -Monitor patient relations with regular patient satisfaction surveys. Staff Management: -Assign, direct and manage staff duties. -Determine staff schedules. -Recruit, interview, and hire employees. -Orient and train new staff. -Organize training staff on OSHA compliance. -Display any posters required by federal, state, or local law. -Monitor staff performance. -Conduct staff and salary review. -Coordinate team meetings. -Engage in conflict resolution. -Help arrange for staff CE. -Make business travel arrangements for dentist and staff. -Ensure confidentiality of all personnel and employment-related information. State and Federal Regulations Management: -Help implement state and federal regulations. -Arrange for OSHA and risk management training. -Update and maintain employee office manual. -Ensure that HIPAA Notice and Privacy Practices is on display. -Securely store and handle records in compliance with HIPAA regulations. -Inform staff on OSHA and risk management regulatory updates. -Maintain staff employment records. -Assist the doctor with drafting office policies and procedures. Software and Office Skills: -Eagle Soft. -Dentrix.



So Cal Dental Partners, Inc.

• Hospitals and Health Care
• 1 - 100 Employee

• Treatment Specialist

  • Jan 2016 - Dec 2021

  -Consistently improved sales for all locations in my region. -Promote and provide a more stable and positive work environment for all employees in my region. -Recognized as Top Salesman -Assist in managing office’s sales and employees in assigned regions. -Run and analyze monthly Starts Per Day, No Sale, TC Sales Percentage, and Outlier (Zero Contracts) reports. -Provide patient with the ultimate patient experience by monitoring patient’s wait time. -Use superb communication and relationship building skills to sell Dental treatment. -Provide patients with excellent customer service by considering their concerns and offering the best possible solutions. -Apply planning, problem solving and negotiation skills daily. -Outstanding organization skills and project management skills.



Smile wide

• Treatment Specialist

  • Jul 2015 - Feb 2016

  -Consistently improved sales for all locations in my region. -Promote and provide a more stable and positive work environment for all employees in my region. -Recognized as Top Salesman -Assist in managing office’s sales and employees in assigned regions. -Run and analyze monthly Starts Per Day, No Sale, TC Sales Percentage, and Outlier (Zero Contracts) reports. -Provide patient with the ultimate patient experience by monitoring patient’s wait time. -Use superb communication and relationship building skills to sell Smile Wide’s Orthodontic contracts and Dental treatment. -Provide patients with excellent customer service by considering their concerns and offering the best possible solutions. -Apply planning, problem solving and negotiation skills daily. -Outstanding organization skills and project management skills.



Western Dental & Orthodontics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Care Coordinator

  • Feb 2015 - Jul 2015

  -Consistently improved sales for all locations in my region.-Managed office’s sales and production.-Provide patient with the ultimate patient experience.-Used communication skills to sell Western Dental’s Orthodontic and Dental treatment.-Utilize strong customer service skills by considering patient’s concerns and offering the best possible solutions. -Apply planning, problem solving and negotiation skills daily. -Outstanding organization skills and project management skills.

• Outbound Sales Representative

  • Oct 2014 - Feb 2015

  -Promoted to the Outbound Sales Service department after 6 months of hire. -Conduct outbound calls to patients who elected not to purchase treatment at their initial visit.-Use communication and relationship building to sell patients Western Dental treatment plans.-Increase sales by up-selling additional services to customers calling into the call center. -Have constantly improved sales and been recognized as a “top 10 rep•High volume outbound call center•Customer service •Sales •Surpass team goals•Navigate through multiple computer systems

• New patient representative

  • Apr 2014 - Oct 2014

  -Answer inbound calls and assist patients with booking dental appointments. -Provide an ultimate patient experience.-Analyze and solve customer problems, offering a solution to the customer. -Recognized as a top agent in the department for most patient shows. -Utilize strong interpersonal communication and relationship-building skills. -Listen attentively, communicate persuasively and follow through diligently.-Navigate through multiple computer systems •Customer Service•High Volume inbound call center •Appointment center •Navigate through multiple computer systems



Mother's Market & Kitchen

• United States
• Retail Groceries
• 100 - 200 Employee

• Department Manager

  • 2010 - 2014

  Department Manager Bulk/Bulk Packaging •Managed Department •Increased Sales for department and store •Managed Excel spread sheets •Rotation and stocking of inventory •Tracked Inventory •Distributed product •Ordered merchandise •Interacted with vendors •Customer service Department Manager Bulk/Bulk Packaging •Managed Department •Increased Sales for department and store •Managed Excel spread sheets •Rotation and stocking of inventory •Tracked Inventory •Distributed product •Ordered merchandise •Interacted with vendors •Customer service