Johnny Crow

Print Operator at Canon Business Process Services
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Contact Information
us****@****om
(386) 825-5501
Location
Haltom City, Texas, United States, US
Languages
  • Spanish Elementary proficiency
Skills

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Bio

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Larry Schaeffer

Johnny Crow is one of the smartest officers I have ever worked with. He has the ability to separate personal and work beliefs and is one of the most professional officers I have ever known. He is brilliant when it comes to computers and electronics and I would trust him with my life.

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Credentials

  • Typing 45 WPM
    Learn2Type
    Feb, 2016
    - Oct, 2024
  • OSHA Collateral Duty Safety Officers Certification
    Transportation Security Administration (TSA)
    Jan, 2013
    - Oct, 2024
  • Micro Expression Training Tools (METT)
    PaulEnkman.com
    Aug, 2012
    - Oct, 2024
  • ICMS Conflict Management Essentials
    Skillsoft
    Jan, 2012
    - Oct, 2024
  • Manager's Performance Guide - Team Conflict Skills; Business Coaching; Emotions, Mindsets and Coaching
    Skillsoft
    Jan, 2012
    - Oct, 2024
  • Preparing, Responding and Recovering from Business Crises
    Skillsoft
    Jan, 2012
    - Oct, 2024
  • Conflict Management Essentials
    Skillsoft
    Jan, 2011
    - Oct, 2024
  • Defensive Driving
    Defensive Driving Schools
    Jan, 2008
    - Oct, 2024
  • CPR/First Aid
    Valor Security Services
    Oct, 2010
    - Oct, 2024

Experience

  • Canon Business Process Services
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Print Operator
      • Mar 2022 - Present

      l provide exceptional customer service and solutions for our client's copy and print needs. Produce quality, professionally finished products using print and production equipment for cutting, binding, and laminating. Operate three high-volume printers, two wide print machines, and an industrial cutter with weekly and monthly targets on time and often ahead of schedule. Designed and implemented new imposition templates to reduce waste and increase productivity both in printing and cutting. Created documentation and tracking procedure that has helped ensure projects are completed correctly and on time as well as reducing confusion when changing operators. Worked with our project coordinator and inventory manager to create a baseline for actual print/waste for continuous projects which has not only reduced general cut waste by 6% but also print waste by 3.2% on standard projects. Creating an ongoing savings of $6-8k a month in paper costs with unrealized costs in work hours, toner, maintenance, etc. Show less

  • Freelance (Self employed)
    • Human Resources Services
    • 100 - 200 Employee
    • Writer
      • Mar 2004 - Present

      Run a small business writing web and social media content, editing e-books, articles, and websites, and handling the research of a potential project for clients. Written multi-paged for specific industries that helped the site get top 5 rankings on Google and hit keyword targets, as well as original content for social media campaigns that have doubled and tripled response rates for target ad campaigns. Line Edited a 700-page book on gaming, a dozen e-books, as well as websites that have improved their purchase rates and rankings at least 50%. Lead research for a well known published author on historical data of a specific local and was referenced and thanked for my work in the book. Show less

  • Crafty Fellows LLC
    • Creative Producer and Social Media Manager
      • Jan 2018 - Apr 2020

      Produced, and edited written content for streaming and video channels. Co-host and produced a weekly talk show. Spearheaded 3 new show creations including the creation, writing, and pilot. Coordinated scheduling with 4 writers and editors remotely and in-person. Used social media platforms including YouTube, Facebook, Instagram and Twitter to advertise, post, and engage audiences. Produced, and edited written content for streaming and video channels. Co-host and produced a weekly talk show. Spearheaded 3 new show creations including the creation, writing, and pilot. Coordinated scheduling with 4 writers and editors remotely and in-person. Used social media platforms including YouTube, Facebook, Instagram and Twitter to advertise, post, and engage audiences.

  • 24-7 Intouch
    • Canada
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Call Center Representative II
      • Nov 2018 - Apr 2019

      Promoted to Guest Service Representative II to a dedicated client after two months Became a subject-matter expert in my department, parsed detailed reports and briefed company and client leaders daily. Supervised agent call times and became a top-tier agent addressing escalation calls and emails. Became a Training Assistant for new hire classes and mentored and coached several students in my area of expertise Promoted to Guest Service Representative II to a dedicated client after two months Became a subject-matter expert in my department, parsed detailed reports and briefed company and client leaders daily. Supervised agent call times and became a top-tier agent addressing escalation calls and emails. Became a Training Assistant for new hire classes and mentored and coached several students in my area of expertise

  • US Department of Homeland Security
    • International Trade and Development
    • 1 - 100 Employee
    • Transportation Security Officer
      • Jan 2011 - Aug 2016

      Provided security and protection of air travelers, airports, and aircraft courteously and professionally. Responded to critical security incidents and applying SOP and critical thinking to minimize loss of life and damage to property. Gathered, analyzed, and evaluated a variety of data from available sources to make risk threat assessments. Acted as lead daily. Helped coach team members as on the job trainer (OJT) and mentor. Trained 30+ new hires and Officers and 8 Supervisors returning to duty. Show less

  • Valor Security Services
    • United States
    • Security and Investigations
    • 200 - 300 Employee
    • Security Officer
      • Aug 2009 - Jan 2011

      Monitored site via surveillance system and regular patrols using behavioral detection and casual observation and public engagement to ensure a safe and secure environment. Reported illegal or suspicious activities or any disturbance over the entire property and assisted guests and employees. Responded to and took appropriate actions during security, fire, medical and other emergencies. Monitored security console, handled telephone duties, two-way radio dispatch communications, and other security related administrative/clerical functions. Acted as Lead Officer when Supervisor not on duty and completed required shift logs and other reports as needed, ran shift duties and managed various other responsibilities. Maintained liaisons with local police, emergency response management, public safety and medical authorities. Certified in First Aid/CPR, Handcuffing and Trespass Procedures ------------- "Johnny Crow is one of the smartest officers I have ever worked with. He has the ability to separate personal and work beliefs and is one of the most professional officers I have ever known. He is brilliant when it comes to computers and electronics and I would trust him with my life." Recommendation from Officer Larry Schaeffer Show less

  • Security Unlimited
    • United Kingdom
    • Security and Investigations
    • 1 - 100 Employee
    • Security Officer
      • Mar 2009 - Aug 2009

      Performed Regular patrols to cover the entire property for suspicious activities or any disturbances and ensured a safe and secure environment. Various locales including apartment complex patrol, convention and booth security, construction site watch, vehicle patrols, etc. Maintained radio communication with dispatch as well as local Law Enforcement and Emergency Medical personnel during critical security or life threatening situations. Maintained logs with tenet/credential information to ensure only authorized individuals were allowed on properties. Prepared reports of incidents and disseminated the information to the appropriate channels. Show less

  • Penske Truck Leasing
    • United States
    • Truck Transportation
    • 700 & Above Employee
    • Manager
      • Mar 2008 - Mar 2008

      Managed 2-3 employees, 6 days a week. Handled customer services issues and any conflicts that arose and managed accounts for both residential and business customers. Adjusted operational and business strategies to ensure performance standards and goals are met and increased net profit of the location to over five hundred thousand for the year (the highest in five years). Maintained records, created reports reflecting daily profits as well as issues with accounts or equipment. Took inventory needs weekly and ordered supplies when needed. Show less

  • American Memorabilia Inc
    • United States
    • Writing and Editing
    • Staff Writer
      • May 2006 - Mar 2008

      Examined and created detailed descriptions of over 400 items of memorabilia (AP Style). This included technical details as well as imaginative and eye-catching descriptions. Planed, coordinated, and copy-edited catalog and online listing content for grammar, spelling, and layout. Published over 11 different catalogs and 20+ website exclusive listings. Main areas of writing: entertainment, political, vintage toys, comics, and music. Researched history, provenance, and other data to help increase sales of items, increasing prices on avg. 25% Show less

  • Nevada First Holdings Inc
    • United States
    • Legal Services
    • 1 - 100 Employee
    • Office Identity Manager / Mail Room Manager / Internal Technical Support
      • Jun 2005 - May 2006

      Managed all mail incoming & outgoing for 1500 plus clients. Handled shipments via UPS, Fed-Ex, DHL, Airborne Express, Cal Overnight and USPS. Implemented operational changes to improve the efficiency and effectiveness of operations, yielding a 40% increase in efficiency, allowing us to handle more clients and improved client relations. Organized and maintained company inventory, client/company records, and supply needs daily. Handled all interoffice printing and copy needs on mid size cut sheet as well as Laser Jet printers for checks and and legal documents. Designed and re-built main corporate website nevadafirst.com, which included writing and editing 40+ pages in a more modern SEO format as well as managing most website and computer issues that arose. Show less

  • JM Fulfillment
    • Shipping Manager
      • 2001 - 2004

      Managed a staff from 10 – 20 people daily. Organized and tracked all incoming/outgoing mail. Tracked and maintained inventory supply needs. Managed Print Shop operations of eight HP cut sheet printers for billing needs, embossing machines, and a Bell & Howell sort machine. I was promoted after saving the company $20,000-30,000/Mo on catalog shipments & $3,000/mo. on pre-sort mail by implementing smart shipping strategies and improving efficiency. Introduced accountability and tracking into department standards. Maintained good rapport with vendors and clients weekly. Created and wrote a set of Standard Operating Procedures for all departments within the shipping warehouse, including mail sort shipments, package shipping, and inventory and tracking standards. Spearheaded productivity tracking per person and per piece and a cost benefit analysis of each, which allowed me to increase wages for qualified employees while reducing the amount of overall manpower needed. This also reduced turnover rate and increased employee retention. Managed and supported the collection of performance metrics to identify inefficiencies or find areas in need of improvement. Show less

Education

  • College of Southern Nevada
    Communication, General, 3.0
    2014 - 2016
  • Department of Education, State of Florida
    High School Diploma, 3.0
    2001 - 2001
  • Chaparral High School
    High School Diploma, NJROTC, Computer Science, Political Science
    1998 - 2001

Community

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