Experience

Public Organization

• Government Administration
• 1 - 100 Employee

• Junior Manager

  • Jul 2021 - Present

  - Resource Management of Departmental Expenses over HK$35M. - Policy Support Look for opportunities in Government Affairs, Charity Work and Customer Service

• Assistant Manager

  • Jun 2019 - Jul 2021

  I supervise a team to provide customer service in a public organisation setting.



HKT

• Hong Kong
• Technology, Information and Media
• 700 & Above Employee

• Call Center Specialist

  • Jul 2018 - Jun 2019

  • Oversee the Concierge Hotline Operation dedicated to Loyalty Program Platinum members and 1O1O mobile customers. • Conduct Weekly and Monthly Net Promoter Score Analysis on mobile and loyalty program business to enhance Customer Experience at Call Center touch point.• Assist Senior Manager in building up a New hotline for e-Commerce business covering operation manual, system requirement, FAQs and etc. • Oversee the Concierge Hotline Operation dedicated to Loyalty Program Platinum members and 1O1O mobile customers. • Conduct Weekly and Monthly Net Promoter Score Analysis on mobile and loyalty program business to enhance Customer Experience at Call Center touch point.• Assist Senior Manager in building up a New hotline for e-Commerce business covering operation manual, system requirement, FAQs and etc.



AmCham HK

• Hong Kong
• Non-profit Organizations
• 1 - 100 Employee

• Government Relations and Public Affairs Intern

  • Feb 2017 - May 2017

  • Conduct research for advocacy and draft briefing documents and submissions for advocacy issues covering Hong Kong, China, Asia and the United States• Liasie with local and international media representatives • Conduct research for advocacy and draft briefing documents and submissions for advocacy issues covering Hong Kong, China, Asia and the United States• Liasie with local and international media representatives



Hong Kong Disneyland

• Hong Kong
• Entertainment Providers
• 700 & Above Employee

• Guest Service

  • Mar 2016 - Jan 2017



RPO Global

• Hong Kong
• Business Consulting and Services
• 1 - 100 Employee

• Intern

  • Sep 2016 - Dec 2016

  RPO Global is an HR Consultancy offering Advisory, Training, and flexible Talent Engagement solutions that support Human Resources Professionals and Business Leaders in their corporate talent management efforts. RPO Global is an HR Consultancy offering Advisory, Training, and flexible Talent Engagement solutions that support Human Resources Professionals and Business Leaders in their corporate talent management efforts.



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Teaching Assistant

  • Jun 2015 - Feb 2016