Experience

University of Illinois at Chicago College of Dentistry

• Healthcare Admnistrator/Patient Advocate

  • Dec 2017 - Present

  Under direct supervision of the Executive Associate Dean/Associate Dean of Clinical Affairs, my position provides a high level of management and oversight of staff and students in order to maximize resources to promote excellent patient care and excellent customer service at the College of Dentistry. In collaboration with Directors of Clinical Operations, and or Managing Partners, I consult and assist with resolving staffing and patient issues relative to improving patient care and supporting excellent customer service. In addition, my role serves as the College of Dentistry Patient Experience Advocate. Show less



University of Illinois at Chicago

• United States
• Higher Education
• 1 - 100 Employee

• Business Manager II

  • Mar 2012 - Nov 2017

  Supervise Faculty Dental Practice staff, including front desk personnel, hygienists and dental assistants, administratively manage all insurance processing for Faculty Practice providers, Oversee all collection activity for 24 practitioners, Counsel patients regarding utilizing and maximizing annual dental benefits. Order implant parts for surgery, Assist with coordination of specialty appointments, generate A/R reconciliation, production and aged balance reports. Train front desk dental clinic clerks, Clinic Managers/Directors, etc. throughout the College of Dentistry. Manage Graduate Assistant dental Plan at the College, Approve bi-weekly time reports. Patient advocate for University of Illinois, College of Dentistry. Manage daily operations for the Office of the Associate Dean for Clinical Affairs. include but not limited to resolving patient issues, reviewing patient records, reviewing and responding to patient correspondences. Receiving and collaborating on patient reinstatement requests. Auditing student accounts; Manage and oversee dental group practice staff, including dental clerks,supervisors, clinic managers. Liaison for Managing Partners /Clinic Directors. Show less

• Collection specialist IV

  • Sep 2006 - Mar 2012

  My responsibilities included processing medical and dental insurance claims. Managing the daily deposits for the Oral and Maxillofacial Surgery Dept. Supervise front desk staff. Receiving precertification /preauthorization for hospital surgeries. Negotiating contracts for dental providers. Liaison for department. Manage time for support staff. Oversee day to day operations of the Oral and Maxillofacial Surgery clinic. Generate account receivable and production reports. Train faculty, managers, staff, students. Maintain equipment, office supplies. Manage the Graduate Asst. Dental Plan that was administered through the College of Medicine. Assist with credentialing faculty. Show less

• Patient Services Specialist

  • Nov 1993 - Sep 2006