Experience

Reckon

• Australia
• Software Development
• 100 - 200 Employee

• Product Manager

  • Dec 2020 - Present

  I'm a product manager who manage multiple products roadmaps and a team of developers. Building features in line with the company strategy roadmap. Mentoring and engaging the team with their individual personal and career progression.

• Product Owner

  • Feb 2018 - Present

  Accounting SaaS (AU, NZ & UK) product owner

• Business Analyst

  • Apr 2015 - Feb 2018

  Create complex feature requirements in user stories accompany with UI designs.

• Quality Assurance Engineer

  • Jan 2008 - Mar 2015

  - Interact effectively with the business to refine and understand the requirements and define quality measures.- Prepare and create a test strategy in-line with strict project deadline.- Perform risk analysis and present to product owners and project managers.- Assist in improving the testing practices and standards by identifying gaps in cases and provide constructive criticism to ensure they are fixed and covered. - Write and execute test scripts for new software features based on functional requirement documentation and user stories. - Write test summary reports and create defects in Team Foundation Server (TFS), follow up and ensure they are resolved.- Create automated test scripts using Silk Test and Test Complete.- Set up an Automated test lab and provide training to all Quality Assurance team members. - Provide training/mentoring to all new Quality Assurance team members.- Perform cross browsers testing for Hosted applications.- Monitor post release feedback from the Support team and online forums.- Attend fortnightly Sprint Review/Retrospective meetings to view a live demonstration of the completed Product Backlog Items (PBIs) and discuss the finalised work items. - Attend daily scrum (stand-up) meetings with the squad to discuss what was done yesterday, what will be done today, if there are any impediments and if any backlog items need to be refined. - Work closely with the business units and development team within the company to make sure resolution and re-testing of issues raised.- Create release and upgrade documentation for Reckon Accounts Hosted releases. - Setup and manage external beta projects with up to 50 testers.- Review issues reported by external beta testers and co-ordinate resolution and re-testing of the issues raised.- Review all product Marketing collateral to make sure that it is accurate and completed on time.- Assist in the continuous improvement of the software development processes.

• Technical Support

  • May 2007 - Jan 2008

  Provide first level technical support across all Reckon products suite. Troubleshoot software and network issues for clients over phone and emails.