Experience

Jonard Tools

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Director Of Operations and Finance

  • Nov 2020 - Present

• Sales Operations Manager

  • Sep 2020 - Nov 2020



Pantone

• United States
• Design Services
• 100 - 200 Employee

• Director - Sales Operations

  • Jan 2010 - Nov 2019

  • Managed the revenue processes for the business by liaising with Sales and Marketing departments and the Manufacturing and logistics operation side of the business• Handled revenue budgeting, forecasting, planning and variance analysis; identified revenue problems and provided solutions • Completed revenue and variance reporting for senior management; identified risks and opportunities in revenue, inventory and operations and implemented process improvements for the customer order process• Anticipated needs of the business and provided support accordingly; acted as process lead for revenue forecast; maintained revenue forecast tools and reporting systems • Performed analysis on forecast versus actual volume, rate, mix and impact on gross profit, and identification of variances to plan • Developed rolling revenue forecasts to management on a daily, monthly, quarterly and yearly basis• Modeled and executed strategies to shift product distribution model from brick and mortar to cash and web sales Show less

• Customer Relations Manager

  • Jan 2007 - Jan 2010

  • Led a team and oversaw the order process and customer experience; standardized set-up processes; provided revenue and gross profit reporting and analysis for the business• Directed a team of five to manage and improve all order processing operations to ensure timely shipments to customers• Reviewed daily inventory records to ensure sufficient stock on hand to adequately fulfill orders • Promptly responded to any escalated customer issues to equitable resolution; received high customer service feedback scores due to delivery of exceptional customer service Show less

• Credit Manager

  • Apr 2006 - Jan 2007

  • Prepared and reported weekly cash and receivable KPIs; conducted analysis of account credit records to establish appropriate limits• Reviewed all accounts on a random basis to verify their credit scores and implement any changes as needed• Drove weekly collection reviews with Finance and Sales departments; strategized actions for credit limit changes or write-offs• Contacted delinquent accounts to initiate collections; referred non-paying accounts to collection firms for further action• Partnered with key stakeholders in process improvement for sales to cash processes, resulting in an increase in sales• Reduced accounts receivables outstanding funds Show less


SCHOTT
• Germany
• Retail Groceries
• Senior Accountant

  • Oct 2005 - Apr 2006

Danone
• France
• Food and Beverage Manufacturing
• 700 & Above Employee
• Senior Accountant

  • Apr 2004 - Oct 2005

ARRI
• Germany
• Entertainment Providers
• 500 - 600 Employee
• Staff Accountant

  • Nov 1996 - Apr 2004