John McInerney
Member Services Manager at Chicago Better Business Bureau- Claim this Profile
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Bio
Frank Laterza
There are so many great things I can say about John but what stands out the most to me is his positivity. John immediately makes those around him happier, more engaged and excited about whatever it is they are doing. I was fortunate to have John as part of our account management team and he succeeded in every aspect. He built amazing relationships with his customers, always completed everything he said he would and he always assisted his fellow team members when they needed it. John also enhanced the overall culture of our organization. He volunteered for events, mentored new hires, decorated the office and coordinated team outings. How he was able to do all of those things and his regular role always amazed me. Any organization that John joins in the future will immediately become a much better place just from his presence alone.
Frank Laterza
There are so many great things I can say about John but what stands out the most to me is his positivity. John immediately makes those around him happier, more engaged and excited about whatever it is they are doing. I was fortunate to have John as part of our account management team and he succeeded in every aspect. He built amazing relationships with his customers, always completed everything he said he would and he always assisted his fellow team members when they needed it. John also enhanced the overall culture of our organization. He volunteered for events, mentored new hires, decorated the office and coordinated team outings. How he was able to do all of those things and his regular role always amazed me. Any organization that John joins in the future will immediately become a much better place just from his presence alone.
Frank Laterza
There are so many great things I can say about John but what stands out the most to me is his positivity. John immediately makes those around him happier, more engaged and excited about whatever it is they are doing. I was fortunate to have John as part of our account management team and he succeeded in every aspect. He built amazing relationships with his customers, always completed everything he said he would and he always assisted his fellow team members when they needed it. John also enhanced the overall culture of our organization. He volunteered for events, mentored new hires, decorated the office and coordinated team outings. How he was able to do all of those things and his regular role always amazed me. Any organization that John joins in the future will immediately become a much better place just from his presence alone.
Frank Laterza
There are so many great things I can say about John but what stands out the most to me is his positivity. John immediately makes those around him happier, more engaged and excited about whatever it is they are doing. I was fortunate to have John as part of our account management team and he succeeded in every aspect. He built amazing relationships with his customers, always completed everything he said he would and he always assisted his fellow team members when they needed it. John also enhanced the overall culture of our organization. He volunteered for events, mentored new hires, decorated the office and coordinated team outings. How he was able to do all of those things and his regular role always amazed me. Any organization that John joins in the future will immediately become a much better place just from his presence alone.
Experience
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Chicago Better Business Bureau
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United States
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Non-profit Organizations
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1 - 100 Employee
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Member Services Manager
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Nov 2021 - Present
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BBB Diversity & Inclusion Team Co-Chair
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Aug 2021 - Present
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Member Services Team Lead
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Oct 2020 - Nov 2021
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Senior Account Manager
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Sep 2016 - Oct 2020
Manage approximately 2,500 Accredited Businesses on a yearly basisSupport day to day operations of the retention department and act as a liaison between the accounting department, operations department and the business relations departmentCommunicate, update, and educate business owners on current policies, procedures, and personnel functionsProviding superior customer service to actively solve problems for business ownersActively participated in recruitment and enrollment activities including but not limited to; small business conferences, regional presentations, training sessions, orientations programs, seminars, and networking events sponsored by the Better Business BureauUtilized advanced customer focus skills to assist clients concerning their BBB Accreditation, business accounts, billing issues, and marketing inquires on a daily basis with 100% satisfaction ratingActively met all employment monthly quality evaluations, service standards, trainings, and guidelinesCoach and Mentoring new team memebers
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The TJX Companies, Inc.
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Sep 2008 - Sep 2021
Work with managers to assist associates with customer complaints and concernsDelegate associate tasks to promote positive in-store experiences for TJ Maxx customers Supervise and train employees to ensure courteous and knowledgeable customer interactionsResponsible for the overall customer shopping experience and value proposition execution that leads to expected business and profitability results Work with managers to assist associates with customer complaints and concernsDelegate associate tasks to promote positive in-store experiences for TJ Maxx customers Supervise and train employees to ensure courteous and knowledgeable customer interactionsResponsible for the overall customer shopping experience and value proposition execution that leads to expected business and profitability results
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Better Business Bureau
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United States
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Non-profit Organization Management
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700 & Above Employee
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Data Quality Consultant
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Feb 2016 - Sep 2016
Perform research and quality control for active queuesPromote responsiveness and collaboration amongst my team to both internal and external customersBecome in-house database expert and work directly with Process & Standards Lead on Assigned Projects Perform research and quality control for active queuesPromote responsiveness and collaboration amongst my team to both internal and external customersBecome in-house database expert and work directly with Process & Standards Lead on Assigned Projects
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Indiana University Bloomington
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United States
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Higher Education
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700 & Above Employee
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Office Assistant
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Aug 2011 - Aug 2015
Prepared and distributed promotional items for the office at on-campus and off-campus events Assisted the director and payroll assistant with daily office tasks and maintained office databasesAssisted in preparations for school visits and academic summer camps for students enrolled in grades K-12 Prepared and distributed promotional items for the office at on-campus and off-campus events Assisted the director and payroll assistant with daily office tasks and maintained office databasesAssisted in preparations for school visits and academic summer camps for students enrolled in grades K-12
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Interim Project Manager
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Jan 2015 - May 2015
Identify and solving problems using online project managementCost reduction through efficient, centralized servicesProviding services to ensure that problems stay solved and do not recurSupporting improvement in project management Identify and solving problems using online project managementCost reduction through efficient, centralized servicesProviding services to ensure that problems stay solved and do not recurSupporting improvement in project management
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US Army
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United States
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Armed Forces
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700 & Above Employee
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88M Motor Transportation Specialist
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Feb 2006 - Feb 2013
Operate all wheel vehicles and equipment over varied terrain and roadways.Manage load, unload, and safety of personnel being transported.Oversee and check proper loading and unloading of cargo on vehicles and trailers. Employ convoy defense techniques. Identify, correct or report all vehicle deficiencies.Prepare vehicle for movement/shipment by air, rail or vessel. Operate all wheel vehicles and equipment over varied terrain and roadways.Manage load, unload, and safety of personnel being transported.Oversee and check proper loading and unloading of cargo on vehicles and trailers. Employ convoy defense techniques. Identify, correct or report all vehicle deficiencies.Prepare vehicle for movement/shipment by air, rail or vessel.
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Secretary
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Aug 2008 - May 2009
Schedule and confirm appointments for clients, customers, or supervisors.Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Schedule and confirm appointments for clients, customers, or supervisors.Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
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Education
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2013 - 2015
Indiana University Bloomington
Bachelor of Science in Healthcare Management and Policy, Health/Health Care Administration/Management -
2010 - 2012
Ivy Tech Community College-Bloomington
Associate of Arts (A.A.), Health/Health Care Administration/Management
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