Experience

Fidelity Life
• United States
• Insurance
• 1 - 100 Employee
• Director of TAC and NOC

  • May 2023 - Present


Fidelity Life Association

• United States
• 1 - 100 Employee

• IT Helpdesk Manager

  • Apr 2015 - Jun 2023

  Chicago, IL Oversee and direct the technical and process leadership, maintenance and troubleshooting following ITIL methods with Incident, Problem, and Asset managements. Responsible for communications with internal and external customers, operations process compliance, resource management and continuous improvement across the business.



NiSource (Information Integrators, Inc)

• IT Operations Analyst (Contractor)

  • Jun 2014 - Apr 2015

  Merrillville, IN Supporting IT Operations processes to ensure effectiveness and efficiencies. Helping conduct analysis of key metrics or other data to draw conclusions and help management make better / more informed decisions. Helping ensure that NiSource-owned and contracted services are performed to satisfaction. Improving the business perception of IT services through proactive actions.



McKesson Health Solutions

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Supervisor Technical Assistance Center

  • Dec 2008 - Apr 2014

  Tinley Park, Il Leading the team which provides national IT technical support. This support includes the IT infrastructure, desktop environments, asset procurement life cycle, change control life cycle and IT audits for MED3000 now part of McKesson.



JPMorgan Chase

• United States
• Investment Management

• Sr Infastructure Manager

  • Nov 2004 - Nov 2008

  Oversee and direct the technical and process leadership, maintenance and troubleshooting for assigned systems, i.e., 15,000 distributed servers, 5,000 file/print and 7 million monthly batch applications, in the worldwide IOC operations environment. Responsible for communications with partner organizations and customers, operations process compliance, resource management and continuous improvement across the business.



Ace Hardware

• Afghanistan
• Retail
• 700 & Above Employee

• Production Support Manager

  • 1985 - 2004

  Supervised the full life cycle of multiple scheduled and ongoing/evolving batch processing and change control processing jobs. Oversaw all shift procedures, assigning job runs to 6 schedulers and 4 operations analysts. Ensured project requirements were achieved, deadlines were met, and high standards of quality were maintained by the first line of support.



Board of Govenors Cooperative Computer Center

• Lead Computer Operator

  • May 1983 - Aug 1985

  Shift Lead Operator duties for 3rd shift operations for the Elmhurst site.