Experience

CEI

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Manager

  • May 2016 - 7 years 8 months

  Plymouth Meeting, PA Description: CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management – our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers’ workforce and project requirements. Founded in 1992, we are proud to be a Certified Minority Owned IT Solutions… Show more Description: CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management – our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers’ workforce and project requirements. Founded in 1992, we are proud to be a Certified Minority Owned IT Solutions Provider with offices across the US and in Chennai, India to serve our customers. Mission: Our mission at CEI is to be the trusted technology partner of choice for our customers, consistently delivering quality solutions with exceptional customer service. Through this same level of trust and commitment, we build win-win relationships with our partners and vendors. For our employees, we constantly strive to provide an honest, creative, enjoyable and rewarding environment for them to build and grow their careers. Responsibilities: • Conducted technical interviews and influenced key recruitment decisions. • Accessed candidates' technical skill sets to aid in technical staffing decisions. • Reviewed candidates' coding exercises to access software development skills for a variety of OOP positions. • Completed continual technical training to update skills to improve candidate evaluations. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Staff Consultant / Architect

  • Jan 2006 - Apr 2015

  Philadelphia, PA Provided product management and development expertise and was a lead SME for all products and processes in the LiveSource business unit. Designed, developed, implemented, and supported software in all phases of SDLC to ensure all functional, business, and regulatory requirements were successfully defined and implemented for LiveSource’s signature products: N411/Directory Assistance, Caller ID, Intercept, and FiOS, and all other products and services in the LiveSource business unit in Verizon… Show more Provided product management and development expertise and was a lead SME for all products and processes in the LiveSource business unit. Designed, developed, implemented, and supported software in all phases of SDLC to ensure all functional, business, and regulatory requirements were successfully defined and implemented for LiveSource’s signature products: N411/Directory Assistance, Caller ID, Intercept, and FiOS, and all other products and services in the LiveSource business unit in Verizon, from originating service order systems E-Listings, CSO, SOPDOE, and CRIS. • Analyzed daily service orders and updates on the front-end as well database elements on the back-end to provide the necessary conversions needed to ensure the data for all products was loaded and updated properly and all requirements were met per the planning and project implementation teams. • Translated customer, business, and regulatory requirements into effective product and data flow design. • Documented and maintained all relevant processes and process flows and participated in interviews with external auditors to ensure the organization met all annual ISO-9001 certification requirements, also experienced writing RFQs, user manuals, and operating manuals. • Designed, developed, implemented, and was the Team Lead for a front-end DA database RFQ facilitating $10M+ expense reduction, standardization, data mining, and more direct control over company data and products. • Led meetings to resolve system and data flow architecture decision between a vendor and two internal teams. Presented pros and cons of all decisions to teams, executives, and vendor representatives. • Designed, developed, and implemented C#.NET applications in Visual Studio in back-end processes for ACISQA (survey/appraisal), West DB Billing, Hard Loc Key, and Operator Profile Maintenance. • Coordinated and participated in meetings with vendors, project managers, & implementation teams.

• Software Developer/Specialist

  • Apr 1998 - Jan 2006

  Philadelphia, PA • Designed and implemented Statistical Process Control (SPC) to track and analyze the efficiency and accuracy of daily updates, reducing manual rejects from 4.5% to 0.1% over the course of several years to reduce expenses. Earned 2004 Verizon Excellence Award for this project. • Designed and developed update and product strategy and the resulting applications to derive Cross Streets for listings in Manhattan to provide more accurate location info for operators and customers. Earned 2005… Show more • Designed and implemented Statistical Process Control (SPC) to track and analyze the efficiency and accuracy of daily updates, reducing manual rejects from 4.5% to 0.1% over the course of several years to reduce expenses. Earned 2004 Verizon Excellence Award for this project. • Designed and developed update and product strategy and the resulting applications to derive Cross Streets for listings in Manhattan to provide more accurate location info for operators and customers. Earned 2005 Verizon Excellence Award for this project. • Regularly met with external vendors and internal IT groups to ensure all LiveSource data and service requirements were met with any new software releases, upgrades, and installs. • Performed monthly audits to ensure all state regulatory metrics were met in comparing competitors’ update accuracy and efficiency with that of Verizon customers.



Shared Medical Systems

• Programmer Analyst

  • Jan 1997 - Apr 1998

  Malvern, PA Supported and implemented medical software in hospital radiology departments. Performed new software updates for customers who upgraded in order to become Y2K compliant using BASIC and Visual Basic. • Developed and implemented customized software updates for individual hospitals to meet all customer requirements. Performed software upgrades for the hospitals to ensure Y2K compliance. • Responsible for troubleshooting all related software and hardware for client hospitals.