Experience

Cost-U-Less Insurance

• United States
• Insurance
• 1 - 100 Employee

• Assistant Manager/ insurance broker

  • Dec 2018 - Present

  •Place a minimum of 40-50 phone calls a day to drum up new customers and insurance quotes. •Use Cost-U-Less technology to compare 20 to 30 different insurance companies and rates to ensure a variety of plans and prices for customers. •Follow-up on customer online inquiries and the lead generator data base. •Create marketing materials for both in-house and external purposes. •Walk customers through insurance presentations before presenting our products. •Place a minimum of 40-50 phone calls a day to drum up new customers and insurance quotes. •Use Cost-U-Less technology to compare 20 to 30 different insurance companies and rates to ensure a variety of plans and prices for customers. •Follow-up on customer online inquiries and the lead generator data base. •Create marketing materials for both in-house and external purposes. •Walk customers through insurance presentations before presenting our products.



THE TILE SHOP, INC

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Warehouse Associate

  • Dec 2012 - Dec 2018

  •Raised customer satisfaction 33% by designing and implementing procedures that reduce customer wait time for product inquiries by 50%. •Answered telephones, email inquiries and resolved customers concerns. •Provided ongoing support to motivate my team to ensure materials are properly packed and scheduled for pickup on time sensitive projects. •Operated a forklift to transport materials within the warehouse. •Supervised the weekly inventory process, ordered supplies, restocked materials, oversaw quality control and packaging of materials. •Audited customer profiles to ensure all files were updated, accurate, and in compliance with contract obligations according to corporate standards. Show less



Gold's Gym

• United States
• Facilities Services
• 1 - 100 Employee

• Senior Fitness Consultant

  • Nov 2007 - Aug 2012

  •Increased highly motived and successful team to accommodate growth from daily production meetings with management team. •Conducted sales presentations, enrolled new members and personalized the gym. •Supervised a team to maintain high standards for consistent customer service by planning and organizing daily work shifts, objective and goals. •Placed a minimum of 50 calls a day using customer referrals through telephone, email, cross promotion tactics, and direct contact. •Provided continuous quality through outreach, education, marketing and advertisement by designing flyers and emails to inform customers of new products and promotions. •Met and exceeded monthly sales quotas. Show less