John Dubay
Managing Partner at Leads at Scale- Claim this Profile
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Bio
Luis M.
"I would like to start by stating that I would work with John Dubay again and any day. As Vice President of Finance for vCustomer, I could always count of John to keep the Company’s cost and revenue in mind when working with prospective and existing clients and his teams. This was evident in the various enterprise level agreements that John and I worked on together, where pricing strategies and SLA’s were thought through carefully by John. Additionally, John proved that not only did his team ensure client satisfaction, but also helped grow accounts, and in some cases brought new clients to the Company. In summary, I feel that John is a person with a lot of integrity, and a straight shooter. I enjoyed working most with John because I always felt I was working with a professional. John always came prepared to our meetings and had valuable input. I never found John to be unavailable. John is a team player, and a real pleasure to work with. I think John would be an asset to any organization. "
Lori Inuzuka
I've worked with and managed John over 3.5 years where he has successfully developed, strengthened and grew our enterprise level account relationships. I have experienced first hand what an all around strong leader he is. John has consistently demonstrated the ability to balance the strategic requirements of both the client and vCustomer, as well as, create value to our clients by recommending solutions to save costs, increase revenue, or improve the customer experience. By achieving the above, he has also been successful at up-selling to our clients new support services and tech solutions. John is a self starter and an excellent communicator. He is flexible and responsive, he maintains his composure in stressful situations and maintains a positive outlook and attitude. John is truly a value to any organization and a pleasure to work with! I have no hesitation recommending him for any position he feels capable of and applying for.
Luis M.
"I would like to start by stating that I would work with John Dubay again and any day. As Vice President of Finance for vCustomer, I could always count of John to keep the Company’s cost and revenue in mind when working with prospective and existing clients and his teams. This was evident in the various enterprise level agreements that John and I worked on together, where pricing strategies and SLA’s were thought through carefully by John. Additionally, John proved that not only did his team ensure client satisfaction, but also helped grow accounts, and in some cases brought new clients to the Company. In summary, I feel that John is a person with a lot of integrity, and a straight shooter. I enjoyed working most with John because I always felt I was working with a professional. John always came prepared to our meetings and had valuable input. I never found John to be unavailable. John is a team player, and a real pleasure to work with. I think John would be an asset to any organization. "
Lori Inuzuka
I've worked with and managed John over 3.5 years where he has successfully developed, strengthened and grew our enterprise level account relationships. I have experienced first hand what an all around strong leader he is. John has consistently demonstrated the ability to balance the strategic requirements of both the client and vCustomer, as well as, create value to our clients by recommending solutions to save costs, increase revenue, or improve the customer experience. By achieving the above, he has also been successful at up-selling to our clients new support services and tech solutions. John is a self starter and an excellent communicator. He is flexible and responsive, he maintains his composure in stressful situations and maintains a positive outlook and attitude. John is truly a value to any organization and a pleasure to work with! I have no hesitation recommending him for any position he feels capable of and applying for.
Luis M.
"I would like to start by stating that I would work with John Dubay again and any day. As Vice President of Finance for vCustomer, I could always count of John to keep the Company’s cost and revenue in mind when working with prospective and existing clients and his teams. This was evident in the various enterprise level agreements that John and I worked on together, where pricing strategies and SLA’s were thought through carefully by John. Additionally, John proved that not only did his team ensure client satisfaction, but also helped grow accounts, and in some cases brought new clients to the Company. In summary, I feel that John is a person with a lot of integrity, and a straight shooter. I enjoyed working most with John because I always felt I was working with a professional. John always came prepared to our meetings and had valuable input. I never found John to be unavailable. John is a team player, and a real pleasure to work with. I think John would be an asset to any organization. "
Lori Inuzuka
I've worked with and managed John over 3.5 years where he has successfully developed, strengthened and grew our enterprise level account relationships. I have experienced first hand what an all around strong leader he is. John has consistently demonstrated the ability to balance the strategic requirements of both the client and vCustomer, as well as, create value to our clients by recommending solutions to save costs, increase revenue, or improve the customer experience. By achieving the above, he has also been successful at up-selling to our clients new support services and tech solutions. John is a self starter and an excellent communicator. He is flexible and responsive, he maintains his composure in stressful situations and maintains a positive outlook and attitude. John is truly a value to any organization and a pleasure to work with! I have no hesitation recommending him for any position he feels capable of and applying for.
Luis M.
"I would like to start by stating that I would work with John Dubay again and any day. As Vice President of Finance for vCustomer, I could always count of John to keep the Company’s cost and revenue in mind when working with prospective and existing clients and his teams. This was evident in the various enterprise level agreements that John and I worked on together, where pricing strategies and SLA’s were thought through carefully by John. Additionally, John proved that not only did his team ensure client satisfaction, but also helped grow accounts, and in some cases brought new clients to the Company. In summary, I feel that John is a person with a lot of integrity, and a straight shooter. I enjoyed working most with John because I always felt I was working with a professional. John always came prepared to our meetings and had valuable input. I never found John to be unavailable. John is a team player, and a real pleasure to work with. I think John would be an asset to any organization. "
Lori Inuzuka
I've worked with and managed John over 3.5 years where he has successfully developed, strengthened and grew our enterprise level account relationships. I have experienced first hand what an all around strong leader he is. John has consistently demonstrated the ability to balance the strategic requirements of both the client and vCustomer, as well as, create value to our clients by recommending solutions to save costs, increase revenue, or improve the customer experience. By achieving the above, he has also been successful at up-selling to our clients new support services and tech solutions. John is a self starter and an excellent communicator. He is flexible and responsive, he maintains his composure in stressful situations and maintains a positive outlook and attitude. John is truly a value to any organization and a pleasure to work with! I have no hesitation recommending him for any position he feels capable of and applying for.
Experience
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Leads at Scale
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United States
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Managing Partner
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Aug 2013 - Present
Leads at Scale utilizes a team of blind and visually impaired employees to provide Account Management, Business Development, and Customer Service support to B2B companies throughout the US and Canada.Our mission is simple – Provide professional opportunities for the blind & visually impaired; while providing our clients with a cost effective, turn-key service solution to expand and improve business development, customer service and account management!
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Managing Partner
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Aug 2013 - Present
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Account Management Solutions
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United States
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Business Consulting and Services
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Principle/Consultant
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Apr 2010 - Present
A provider of consulting services targeted to operational management & process improvement, account & vendor management processes and training programs to outsourced service providers and customer service organizations domestically and internationally. A provider of consulting services targeted to operational management & process improvement, account & vendor management processes and training programs to outsourced service providers and customer service organizations domestically and internationally.
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vCustomer
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United States
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Outsourcing and Offshoring Consulting
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400 - 500 Employee
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Director, Global Client Services & Program Management
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Dec 2006 - Mar 2010
Managed and directed a team of Program Managers and support staff dispersed worldwide focused on managing and growing complex, enterprise level account relationships. Responsible for the delivery of client specific metrics and the adherence to service level agreements (SLAs) at an operational level. Contributed to and supported the sales process with prospective clients and grew business with existing accounts organically; responsible for the successful implementation/transition of new accounts to the vCustomer support platform.
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Consultant & Acting General Manager
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Mar 2006 - Nov 2006
Initial consulting agreement was to provide process improvements/enhancement recommendations and to complete specific operational tasks/projects. Upon the resignation of key managerial staff following a corporate merger, I was asked to serve as temporary/acting General Manager and to spearhead a reorganization plan and executive recruitment strategy, which I did successfully. Initial consulting agreement was to provide process improvements/enhancement recommendations and to complete specific operational tasks/projects. Upon the resignation of key managerial staff following a corporate merger, I was asked to serve as temporary/acting General Manager and to spearhead a reorganization plan and executive recruitment strategy, which I did successfully.
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Executive Vice President & General Manager
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Sep 2003 - Dec 2005
Directly responsible for the overall management of Fastrac’s key enterprise level clients and all key support areas and functions – Client Services, Operations, Sales & Marketing, IT, Facilities, etc. Directly responsible for the overall management of Fastrac’s key enterprise level clients and all key support areas and functions – Client Services, Operations, Sales & Marketing, IT, Facilities, etc.
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Manager, Client Services - US & Canada
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Feb 1999 - Sep 2003
Served as the single point of contact and primary escalation point at the executive/decision making level for all PDP clients throughout the US and Canada. Directly responsible for managing and directing PDP’s Client Services divisions in the U.S. & Canada and indirectly responsible for all other operational departments (call/contact center and data capture departments). Served as the single point of contact and primary escalation point at the executive/decision making level for all PDP clients throughout the US and Canada. Directly responsible for managing and directing PDP’s Client Services divisions in the U.S. & Canada and indirectly responsible for all other operational departments (call/contact center and data capture departments).
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Owner/Founder
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Aug 1994 - Jan 1999
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First National Insurance Group
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United States
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Insurance
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1 - 100 Employee
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Manager, Client Services
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Jun 1990 - Jul 1994
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Marketing Analyst
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Feb 1988 - Jun 1990
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Education
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1987 - 1987
University of London
N/A -
1982 - 1987
Washington State University
B.S. Liberal Arts;, Minors in Business Administration & History
Community
