John Bartels
R&D Test Engineer at Interactive Intelligence- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Microsoft Certified Professional
MicrosoftDec, 2013- Nov, 2024 -
AWS Certified Developer - Associate
Amazon Web ServicesFeb, 2016- Nov, 2024 -
AWS Certified DevOps Engineer Professional
Amazon Web ServicesApr, 2017- Nov, 2024 -
AWS Certified SysOps Administrator – Associate
Amazon Web ServicesApr, 2017- Nov, 2024 -
CEH
EC CouncilNov, 2011- Nov, 2024 -
CCNA
CiscoOct, 2011- Nov, 2024 -
CCDA
CiscoJun, 2011- Nov, 2024
Experience
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Genesys | Interactive Intelligence
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United States
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Software Development
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200 - 300 Employee
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R&D Test Engineer
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Apr 2014 - Present
The R&D Test Engineer position encompasses several important tasks such as the discovery of system defects and weaknesses while effectively communicating their severity with the appropriate Developers, understanding technical requirements and creating test cases that define system functionality in terms of end-to-end user scenarios. This position also requires researching and implementing tools and technology that add efficiency to the testing of a product or feature, and designing, implementing, and monitoring longevity simulations using test harnesses to prove whether the system functions properly under load. Show less
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DevOps Testing Group Manager
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Apr 2014 - Present
My team is responsible for assisting with the development and testing of various DevOps processes, scripts, and utilities that aim to assist Operations by reducing or eliminating the need for human interaction in specific situations.
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Team Lead | Sr. Platform Engineer, Test
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2016 - 2017
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CaaS Testing Group Manager
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Jan 2013 - Apr 2014
I managed a small team of engineers that tested the Interactive Intelligence CaaS offering and its associated architecture. Our team also validated new features for use in a CaaS architecture.
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Functionality Test Engineer
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Aug 2011 - Apr 2014
I was responsible for the continuous setup, deployment, and testing of new or updated products to produce quality test plans that address current and foreseeable trouble areas.
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Ball State University
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Higher Education
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700 & Above Employee
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Graduate Assistant
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Jun 2010 - Jul 2011
During the Summer of 2010, I performed research for the Applied Research Institute in order to assist in the development of a proprietary solution for a customer. After the summer of 2010, I began assisting with the process of development for this proprietary solution. During the Summer of 2010, I performed research for the Applied Research Institute in order to assist in the development of a proprietary solution for a customer. After the summer of 2010, I began assisting with the process of development for this proprietary solution.
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Inspection/Shipping Agent
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Jan 2008 - Apr 2011
Ensure parts are produced to specifications Record measurements of parts for future/customer reference Rework parts from inventory to ensure quality prior to shipping Ensure parts are produced to specifications Record measurements of parts for future/customer reference Rework parts from inventory to ensure quality prior to shipping
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Networking Supervisor Fall
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Aug 2009 - Dec 2009
Upgraded wiring for computer lab from Cat5 to Cat6 Ethernet cable Supervised work for Networking portion of Computer Technology Student Organization's Data Center Project Sent out e-mails detailing the progress of the project as well as attempting to recruit other Computer Technology students to assist with the endeavor Upgraded wiring for computer lab from Cat5 to Cat6 Ethernet cable Supervised work for Networking portion of Computer Technology Student Organization's Data Center Project Sent out e-mails detailing the progress of the project as well as attempting to recruit other Computer Technology students to assist with the endeavor
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Education
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Ball State University
M.S., Information and Communication Sciences -
Ball State University
Bachelor of Science, Computer Technology