Experience

Shaw Systems Associates, LLC

• Software Development
• 1 - 100 Employee

• Senior Manager, DevOps

  • Jun 2019 - Present

  Shaw Systems has been a pioneer in automating the lending industry since 1967. Over 300 clients in eight countries have benefited from using our software products. We provide complete solutions for loan and lease servicing and collections and recovery.Shaw also offers enterprise-level financial software as a cloud services hosted SaaS solution. As the Senior Manager of DevOps my job duties range from the design and continual upgrade of the CI/CD pipeline to managing a team of talented DevOps resources to provide the best support to Shaw and our clients that is possible. - I was tasked with creating the DevOps team and CI/CD pipeline from scratch- I manage 8+ resources across 2 teams of DevOps and multiple locations in the US and India.- I designed, implemented, and administer a modern CI/CD pipeline utilizing Maven with Jacoco, Artifactory, SonarQube, Jenkins, Terraform, and Ansible on the Azure Cloud.- I am overseeingthe containerization effort using Azure Kubernetes Service, Docker, and other container technologies - I have designed and administer Azure solutions not limited to; VMs, Networking, Backups, and Azure A/D to minimize costs, saving an average increase of 10% every month.- My team provides support to development, QA, and operations to ensure up time and low response times for servers and tickets- Recently implemented Gitflow branching strategy utilizing BitBucket integrated with JIRAI regularly assist in all phases of the SDLC to ensure efficient, high quality releases- Manage via waterfall, Kanban, and Scrum processes, oversaw multiple transformations of each

• Cloud Services/IT Manager

  • Mar 2013 - Jun 2019

  - Evaluated cloud vendors to be Shaw Cloud Services new IAAS and PAAS provider eventually selecting Microsoft Azure. Planned and executed migration of ~20 clients and over 60 servers in 3 months with no client downtime and saved the company $500,000 a year.- As Cloud Services manager I have developed Shaw Cloud Services from the ground up; from no production clients to a revenue of over $4 million.- I have also developed extensive multi-layer security for Shaw Cloud Services to protect of a billion dollars in load portfolios from a variety of companies. Which also included annual audits for our SSAE-16 certification. - I also function as a sales engineer supporting our sales staff in acquiring new clients and developing pricing for those clients. - I am responsible for our technology road maps, both hardware and software, for future growth and market position. - I have codified many of our internal processes and policies, including the Software Release Schedule, Information Security Policy, and BYOD policy.- Built out a new office from the ground up including server room, network, phones, conference rooms, and telecom connections.



Archer Solutions, Inc.

• Canada
• Design Services

• Senior Systems Administrator

  • Mar 2012 - Mar 2013

  Archer Solutions is a Managed Services and IT support company providing a unique blend of partnership, technical services, consulting and helpdesk for small to medium businesses. They provide support for a variety of companies and offices all over the state, the country, and even internationally. Which includes experience in a variety of industries including legal, medical, accounting, finance, energy, manufacturing, real estate, retail and veterinary. - When working for Archer Solutions I configured servers for high availability utilizing such technologies as: Exchange 2010 DAGs, Windows Server DFS with namespaces, and redundant servers with automatic failovers - Also I researched and implemented new technologies for clients including VMware ESXi servers, SANs, and Sharepoint - Also managed MPLSs for WANs between branch offices and data centers



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• IT Consultant

  • Aug 2010 - Mar 2012

  - Consulted for offshore oil and gas companies and law firms - Administered networks utilizing Windows Server 2008, Exchange 2010, and VMWare vSphere 5 - Utilized advanced Cisco firewall and routing techniques - Project Manager on major network and system upgrades for datacenters and office networks - Consulted for offshore oil and gas companies and law firms - Administered networks utilizing Windows Server 2008, Exchange 2010, and VMWare vSphere 5 - Utilized advanced Cisco firewall and routing techniques - Project Manager on major network and system upgrades for datacenters and office networks



Cyber City Inc

• Canada
• Information Technology and Services

• Executive Director

  • Mar 2009 - Aug 2010

  Cyber City is a IT managed service provider servicing the greater New York, New York area with clients' offices internationally. They provide comprehensive services to cover every aspect of IT and include on-site installations, phone support, system administration, web hosting, offsite backup and private cloud solutions. After being in Houston for a while I needed to reach out to Cyber City to get a W-2 for tax purposes and during this conversation I offhanded mentioned I would be interested in starting a branch office of Cyber City. This comment quickly escalated into me being Executive Director of the office in Houston, Texas which I developed from the ground up. My duties included all aspects the new office including; budget, facilities, and operations, and Sales. I was also the client manager for the 15 clients I acquired which meant I was responsible for all customer relations, invoicing, and new project planning, ordering, and implementation.

• IT Consultant

  • Jan 2008 - Mar 2009

  When I first moved to Houston I quickly networked business contacts that were looking for IT help and spun it into my own IT consulting business. My primary clients were an access control company and Port Terminal Railroad Authority. I assisted both in a multitude of ways such as; - Server administration including using login scripts and group policy to tailor user’s logins and configuring DNS, DHCP, and WINS for greatest efficiency. - Installing new Cisco switch based network for network analysis and efficiency. Used SNMP and SPAN protocols to assist in diagnosing troublesome connections. - Providing custom technology solutions for them such as utilizing VPNs for remote access and smart phone integration - Installing and integrating DSX access control systems with IP security cameras on Windows Networks - Advising on using technology to improve business processes

• Senior Systems Administrator

  • Jan 2006 - Jan 2008

  My first position with Cyber City while I was living in New York City was Senior Systems Administrator. My duties included: - Supervising the construction and maintenance of 200 plus Windows Server 2000, 2003, Exchange 2000, 2003, X Serve, SQL, and FileMaker Servers - Creator and Lead of the R&D department. - Member of technology steering committee that decided on new technologies to support and made technical policy - Writing training and technical documents - Training and providing support for lower level technicians. - Project manager for the development, installation and upkeep of networks ranging from 5 computers to over 100 - Implementing a ground up Citrix Solution for SaaS on VMWare ESX Servers. - Pioneered processes for integrating Macs into Windows networks



Stilwell Public Schools

• United States
• 1 - 100 Employee

• Technology Director

  • Jun 2001 - Jan 2002

  - Responsible for network/system administration of 300 computer, 3 server, WAN - Implemented security controls involving a firewall, antivirus software, and Window’s policies - Assisted with the development and enforcement of a user policy - Planned and managed installation of connectivity, routers, and switches - Tailored login scripts and Group Policy for network efficiency - Responsible for network/system administration of 300 computer, 3 server, WAN - Implemented security controls involving a firewall, antivirus software, and Window’s policies - Assisted with the development and enforcement of a user policy - Planned and managed installation of connectivity, routers, and switches - Tailored login scripts and Group Policy for network efficiency



quality data products

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Computer Technician

  • May 1998 - Aug 2000

  • Weekend Manager of Muskogee, OK store, duties included scheduling and register balancing. • Managed building of over 600 computers • Provided computer repair solutions • Functioned in a sales and customer service capacity • Weekend Manager of Muskogee, OK store, duties included scheduling and register balancing. • Managed building of over 600 computers • Provided computer repair solutions • Functioned in a sales and customer service capacity