Experience

Strategic Products and Services (SPS)

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Help Desk

  • May 2011 - Present



Covad Communications

• Telecommunications
• 100 - 200 Employee

• technical service representative

  • Sep 2010 - May 2011

  6 month contract. ending in March of 2011 6 month contract. ending in March of 2011



Avaya Communications

• systems applications specialist

  • Jan 1999 - Jun 2010

  Convergence(VoIP)/Data/Voice/Messaging Alarm Team Currently working with internal and external tools performing engineering, remote diagnostics, and design, on large corporate Converged (VoIP)/TCP-IP/ATM//Data/Voice communications networks in a 24 by 7 environment. This includes all Avaya equipment designed for the medium to large customer including all converged products, data switches, G3 products, Intuity products, and CMS. I work with over 20 team members in both Avaya's legacy and converged products with my main expertise in the Converged/network products/services. My responsibilities include day-to-day assistance; troubleshoot alarms created by telephony equipment. My team is a major selling point for Avaya sales teams, resulting in multi-million dollar annual contracts, both in new and recurring revenue, as we proactively design/monitor/repair/restore service to client networks maximizing customer satisfaction with Avaya and Avaya's offerings. Show less



King Soopers/City Market

• United States
• Retail Groceries
• 700 & Above Employee

• grocery manager

  • Jan 1979 - Jan 2000

  Worked as department manager, including scheduling, budgets, productivity, ordering, and discipline of workforce. Managed 20+ employees. Team oriented environment. Other jobs held include; Foreman, price integrity, front end manager, hiring, new/remodeled store set team, bookkeeping, inventory control, checking, stocking. Worked as department manager, including scheduling, budgets, productivity, ordering, and discipline of workforce. Managed 20+ employees. Team oriented environment. Other jobs held include; Foreman, price integrity, front end manager, hiring, new/remodeled store set team, bookkeeping, inventory control, checking, stocking.