Market Development Analyst

• Jan 2023 - Present

Audit Associate, Financial Services

• May 2021 - Dec 2022

• Responsible for financial audits for clients mainly based in the financial industry. Portfolio consists of general and captive insurance companies • Perform analytical procedures to detect financial relationships. Utilization of in-house data analytics to perform analysis of general ledger and identifying trends with visualization tools • Led walkthroughs discussions with clients to obtain understanding of their processes in order to identify key risk areas and controls. •Planned and executed audit procedures to address the key risk assertions and conclude on reasonableness of balances • Assist to review on financial returns, compliance with MAS regulations, notices and guidelines relating to insurers. Show less

Finance Reporting Associate

• Aug 2020 - May 2021

- Group Finance - Financial Regulatory and Reporting (SGUNITED Traineeship Scheme) • Financial and Regulatory Reporting: Obtain technical knowledge in relation to Capital requirements, Risk charge and Capital Solvency. • Participated and assisted in the Insurance Capital Standard Data Collection Exercise conducted by the Bank for International Settlements in collaboration with the International Association of Insurance Supervisors via Monetary Authority of Singapore • Quarterly and Annual Reporting • Financial Reporting Standard Operating Procedures, inclusive of process improvement. • Analyzing process improvement using Robotic Process Automation Kryon • Perform User Acceptance Testing for– Migration of system from PSEA to Integral PAS. • Resolving the issues encountered with Project Team and Vendor. Show less

Administrative Assistant

• Dec 2018 - Feb 2020

- Design and blast out EDMs to respective clients on the new products and updates using Mailwizz - Reconcile monthly sales reports - Involved in affiliation project with Grab, launching a new widget onto the Grab platform in 2020 - Web scrapping and compiled information using Pivot Table - Design and blast out EDMs to respective clients on the new products and updates using Mailwizz - Reconcile monthly sales reports - Involved in affiliation project with Grab, launching a new widget onto the Grab platform in 2020 - Web scrapping and compiled information using Pivot Table

Customer Service Officer

• May 2018 - Aug 2018

- Customer Remedial - Outbound calls to customers of the bank to advise them - Achieve required KPI standards of the volume of calls and overall debt ratio - Picked up soft skills on communication and to react accordingly to situation - Customer Remedial - Outbound calls to customers of the bank to advise them - Achieve required KPI standards of the volume of calls and overall debt ratio - Picked up soft skills on communication and to react accordingly to situation

Customer Service Officer

• Dec 2016 - Jan 2017

- Worked in admissions department - Handled inbound calls by prospective students of the university. - Achieved the required KPI of the waiting time and calls abandoned - Learned soft skills on how to communicate with people - Worked in admissions department - Handled inbound calls by prospective students of the university. - Achieved the required KPI of the waiting time and calls abandoned - Learned soft skills on how to communicate with people

Customer Service Executive

• Dec 2015 - Jan 2016

- Assigned to customer inquiries - Answered inbound calls from members of the public and advised them accordingly - Helped and guided them to resolve their issues and problems with the online interface - Achieving the service standards for number of calls and waiting time - Assigned to customer inquiries - Answered inbound calls from members of the public and advised them accordingly - Helped and guided them to resolve their issues and problems with the online interface - Achieving the service standards for number of calls and waiting time

Bar Staff

• Dec 2014 - Dec 2015

- Worked part time during the weekends - Engaged with customers to build up good rapport and relations with them - Learned soft skills on engagement and communication - Worked part time during the weekends - Engaged with customers to build up good rapport and relations with them - Learned soft skills on engagement and communication

Associate Engineer

• May 2014 - Jul 2014

- Worked in the Info-Comm Systems Department - Assisted the main engineers in a traffic surveying project - Went down on site to set up and configure the camera systems - Conducted quality tests for the results - Achieving the deadline for the number of cameras required to be set up and configured - Worked in the Info-Comm Systems Department - Assisted the main engineers in a traffic surveying project - Went down on site to set up and configure the camera systems - Conducted quality tests for the results - Achieving the deadline for the number of cameras required to be set up and configured