Johnathan Thrush
Tier 1 Customer Support Specialist at TrackMan- Claim this Profile
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English Native or bilingual proficiency
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Spanish Full professional proficiency
Topline Score
Bio
Credentials
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Becoming an Impactful and Influential Leader
LinkedInMay, 2022- Nov, 2024 -
How to Have a Happier Workweek
LinkedInMay, 2022- Nov, 2024 -
Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
LinkedInMay, 2022- Nov, 2024 -
Speaking Confidently and Effectively
LinkedInMay, 2022- Nov, 2024 -
Crunch Time: How to Be Your Best When It Matters Most (getAbstract Summary)
LinkedInMay, 2021- Nov, 2024 -
Cultivating Mental Agility
LinkedInMay, 2021- Nov, 2024 -
How to Be an Adaptable Employee during Change and Uncertainty
LinkedInMay, 2021- Nov, 2024 -
Working with Your Personal Strengths and Weaknesses
LinkedInMay, 2021- Nov, 2024 -
15 Secrets Successful People Know about Time Management (getAbstract Summary)
LinkedInApr, 2021- Nov, 2024 -
Mistakes You Should Avoid at Work
LinkedInApr, 2021- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInApr, 2021- Nov, 2024 -
Arizona State University Dean's List Member
Arizona State UniversityAug, 2013- Nov, 2024
Experience
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Trackman
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Denmark
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Spectator Sports
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400 - 500 Employee
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Tier 1 Customer Support Specialist
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Mar 2023 - Present
Provide a positive and respectful customer experience during interactions Communicate with internal and external customers to resolve issues and answer question Perform troubleshooting of issues with vendors, customers, and on-site staff Performing incident management and problem resolution tracking for Trackman systems Identification and troubleshooting of production-related incidents and problems. This includes detection of system, application, or performance degradation or unavailability Escalate outage and other production interruptions to appropriate individuals/groups Document and accurately describe observed concerns and resolution methods to resolve issues Ensure a high level of accuracy and attention to detail while following documentation of equipment and activities regarding systems Ensure that all communications are handled or forwarded internally in a timely manner Enter all calls into the ticketing system and track progress on all issues to ensure timely response and resolution Possible light travel or on-site testing in the local area Other non-support job duties will be given based on experience and qualification Test TrackMan and TrackMan related software(s) then provide quality feedback to the QA department Show less
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National Education Partners
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Scottsdale, Arizona, United States
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Enrollment Advisor
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May 2020 - Feb 2023
Providing detailed information about admission process by focusing on the criteria of graduation requirements, eligibility for various types of degree courses, overall details about the procedure and polices, available services offered in the university, available programs for students who are seeking for financial assistance and so on Counseling and guiding the potential students on different courses, opportunities, and programs that will assist the students in developing their careers. Address and resolve the issues experienced by the students. Recognize the requirements of the students and guide them to get it resolved from the respective appropriate advisors Show less
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Phoenix Suns
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United States
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Spectator Sports
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400 - 500 Employee
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Suite Services
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Sep 2019 - Mar 2020
Serve as an information specialist and respond to a guest’s needs, questions, or concerns. Provide an arena experience that exceeds guests’ expectations. Perform several ticketing/entrance tasks that are essential for a smooth operation on game days. Act as a liaison between guests and other staff at Talking Stick Resort Arena. Serve as an information specialist and respond to a guest’s needs, questions, or concerns. Provide an arena experience that exceeds guests’ expectations. Perform several ticketing/entrance tasks that are essential for a smooth operation on game days. Act as a liaison between guests and other staff at Talking Stick Resort Arena.
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TPC of Scottsdale
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Spectator Sports
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1 - 100 Employee
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Outside Operations
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Apr 2017 - Jun 2019
Greet and welcome members and guests to the course. Provide members with thoroughly cleaned and stocked golf cart. Remove golf bags from guest's car and load them on a golf cart. Give all guests information that may help them in playing the course. Ensure that the Golf Cart Facility is always clean and orderly. Service the practice facility by driving the picker, setting the facility for play, replenishing supplies, etc. Greet and welcome members and guests to the course. Provide members with thoroughly cleaned and stocked golf cart. Remove golf bags from guest's car and load them on a golf cart. Give all guests information that may help them in playing the course. Ensure that the Golf Cart Facility is always clean and orderly. Service the practice facility by driving the picker, setting the facility for play, replenishing supplies, etc.
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Fiesta Bowl
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United States
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Spectator Sports
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1 - 100 Employee
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Ticket Operations Assistant
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Nov 2015 - Jan 2019
Performed various duties such as packaging, filing, and printing of Fiesta Bowl and Cactus Bowl tickets Utilized ticketing technology such as Paciolan 7 to pull up ticketing accounts Built and maintained personal relationships with the customers Completed inbound and outbound calls Performed various duties such as packaging, filing, and printing of Fiesta Bowl and Cactus Bowl tickets Utilized ticketing technology such as Paciolan 7 to pull up ticketing accounts Built and maintained personal relationships with the customers Completed inbound and outbound calls
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Arizona Diamondbacks
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United States
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Spectator Sports
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400 - 500 Employee
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Game Ops Assistant
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Nov 2015 - Oct 2016
Assist with the live entertainment during the Arizona Diamondbacks games. This includes working with all other departments within the organization to plan different in-game promotions. I'm responsible for leading a team of Rally-backs or assisting Baxter throughout the game. Assist with the live entertainment during the Arizona Diamondbacks games. This includes working with all other departments within the organization to plan different in-game promotions. I'm responsible for leading a team of Rally-backs or assisting Baxter throughout the game.
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Prospect Wire Baseball
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Phoenix, Arizona Area
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Special Events Intern
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Apr 2015 - Apr 2016
Interning with Prospect Wire Baseball. Several of my duties will be grounds keeping, scoreboard keeping, as well as learn how to properly scout young baseball players. Interning with Prospect Wire Baseball. Several of my duties will be grounds keeping, scoreboard keeping, as well as learn how to properly scout young baseball players.
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Best Buy
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Retail
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700 & Above Employee
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Home Theater Sales
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Mar 2014 - Jul 2015
I was a four time Presidents Club member for the company meaning that I have been honored as my department's top seller for the month. I twice received the Customer Excellence Award. February's Top Salesman throughout the entire store. I was a four time Presidents Club member for the company meaning that I have been honored as my department's top seller for the month. I twice received the Customer Excellence Award. February's Top Salesman throughout the entire store.
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Event Pro Strategies
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United States
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Telecommunications
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1 - 100 Employee
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Customer Service Representative
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Jan 2015 - Jan 2015
Part time job in which I performed customer service at the Super Bowl that is took place in Glendale, Az Part time job in which I performed customer service at the Super Bowl that is took place in Glendale, Az
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Old Navy
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United States
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Retail
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700 & Above Employee
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Customer Service Rep
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Jun 2011 - Jun 2012
Help the customer with their needs Execute merchandise transactions Conduct stock inventory I was also a two time employee of the month for my outstanding service throughout the store. Help the customer with their needs Execute merchandise transactions Conduct stock inventory I was also a two time employee of the month for my outstanding service throughout the store.
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Education
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2020 - 2022
Northcentral University
Master of Arts - MA, Sports Psychology -
2012 - 2016
Arizona State University
Bachelor’s Degree, Business(Sports and Media Studies) -
2012 - 2016
Arizona State University
Bachelor’s Degree, Sports Business and Media Studies
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