Desktop Support Technician

• Apr 2023 - Present

End User Support Specialist I

• Nov 2022 - May 2023

● Provides Tier II support services to faculty and staff across six buildings.● Ensures that work is accurate and in compliance with departmental or project quality standards.● Ensures security of customer data and applications in all phases of production.● Installs, upgrades, and configures workstations and software.● Recruits, interviews, and selects student technicians as well as interns. ● Trains and manages interns, providing guidance and mentorship to support their professional growth and development.● Researches and analyzes complex issues, and implements effective solutions to address them.● Works in a collaborative team environment.● Multi-tasks and works cooperatively with a diverse range of people.● Strong interpersonal and customer service skills. Show less

Student Technician

• Jan 2022 - Nov 2022

Student Technician

• May 2021 - Jan 2022

• Support Texas A&M University faculty with the migration of Learning Management Systems. •Aid instructors and faculty with the development of courses in Canvas. •Trained in ServiceNow workflow management system, customer service skills, and problem-solving strategies. • Support Texas A&M University faculty with the migration of Learning Management Systems. •Aid instructors and faculty with the development of courses in Canvas. •Trained in ServiceNow workflow management system, customer service skills, and problem-solving strategies.