Business Intelligence Developer

• Apr 2022 - Present

Business Intelligence Developer

• Dec 2019 - Jan 2022

Business Intelligence Developer supporting the data and analytical needs of the clinical operations, finance, and call center business segments within Children's Healthcare of Atlanta. Improved clinic efficiency by developing a QlikSense dashboard providing operational KPIs to over 70 users across 38 clinical practices. Supplied daily metrics to practice managers including provider utilization, referral throughput, and patient appointments. Provided downstream data and integration testing of Qlik applications during an enterprise implementation of Workday ERP. Developed Workday RaaS reports to integrate purchase order and worker certifications data into the enterprise data warehouse. Managed and enhanced reporting applications tracking clinical quality metrics from over 400 physicians in the Children's Care Network. Prioritized demand from business stakeholders, documented requirements, and implemented updates to QlikView applications, SSRS reports, and SQL Views used for reporting. Improved existing Qlik applications by implementing best practices such as three-layer Qlik architecture design and source control. Externalized scripts of ~10 production Qlik apps and added the QVW files to Git source control. Mentored new hires and contractors on Qlik scripting functions and UI design.

Senior IT Business Analyst

• Jun 2019 - Dec 2019

Product Owner supporting the reporting efforts for the Channels and Marketing LOBs. Performed requirements analysis and managed the product backlog supplementing a 6 developer BI team. Coordinated with third-party vendors and led internal development efforts to stage online travel agent information into IHG’s EDW. This data provided hotel rate parity metrics to over 5,000 hotels via Tableau. Product Owner supporting the reporting efforts for the Channels and Marketing LOBs. Performed requirements analysis and managed the product backlog supplementing a 6 developer BI team. Coordinated with third-party vendors and led internal development efforts to stage online travel agent information into IHG’s EDW. This data provided hotel rate parity metrics to over 5,000 hotels via Tableau.

Business Intelligence Delivery Lead

• Oct 2015 - May 2019

BI Delivery lead responsible for report / dashboard development, demand prioritization, and data warehousing support for the Premier Banking and Branch Banking LOBs. Supported BI applications servicing over 3,000 bankers providing insight into deposit, investment, and loan information. Increased visibility into key metrics by coordinating with offshore development teams in the creation of QlikView reporting for the Premier Banking LOB. Assisted in development, validation testing, and deployment of multiple dashboards servicing over 100 bankers. Improved the quality of QlikView report development by providing peer code reviews and managing software migrations for 20+ developers in the Consumer Banking data office. Reduced enterprise risk by decommissioning a legacy SQL Server reporting application. Created data mappings and assisted in the transition of business logic from 29 SSIS jobs from the legacy server onto the centralized and IT supported enterprise data warehouse. Oversaw a Cognos portal of 30+ reports and cubes providing account acquisition, account management, and portfolio metrics for the Consumer Credit Card LOB. Coordinated development efforts with offshore teammates to provide effective reporting to the business.

Business Intelligence Analyst

• Jun 2013 - Sep 2015

Business Intelligence Analyst specializing in front end Business Objects development and end user training. Created various reports and dashboards for the Financial line of business using SAP Web Intelligence, Crystal Reports, and Explorer. Empowered users and promoted self-service analysis by developing a training program that taught analysts how to use the Business Objects suite of reporting tools at NCR. Trained over 1300 business users on report and query creation using Web Intelligence 4.0 via live and online classes. Improved BI reporting for the Pricing team by developing a reporting portal in Business Objects consisting of web intelligence dashboards with role based security. Reports and dashboards included margin, trending, and price point analysis. Expanded the scope of the enterprise data warehouse by designing and implementing ETL jobs using Informatica to populate financial schemas with general ledger data sourced from Oracle ERP. Documented over 50 major KPIs by mapping them based on data source, business initiative, and reporting automation status. Created a visualization of findings and presented project analysis to CIO.