Experience

Humber College

• Canada
• Higher Education
• 700 & Above Employee

• Progam Co-ordinator and Full-time Professor

  • Aug 2018 - Present



RSA

• Insurance
• 700 & Above Employee

• Senior Manager - Learning and Development (Internal Talent)

  • May 2017 - Jul 2018



RSA Canada

• Canada
• Insurance
• 300 - 400 Employee

• Manager, Learning and Development (Sales and Enablement)

  • Feb 2015 - May 2017

  National Sales and Distribution National Sales and Distribution



Insurance Institute of Canada

• Canada
• Insurance
• 100 - 200 Employee

• Senior Learning Specialist

  • Mar 2012 - Feb 2015

  • Develop and manage the instructional design strategies for IIC academic programs • Supervise the workflow and workload of advisory committee volunteers to manage quality, timelines and rewards and recognition programs.• Design and manage the National Instructor Development Program(s). • Design and develop internal training programs for interanl staff on adult learning and instructional design principles.• Contribute to design and development of communications and marketing strategies for IIC academic programs • Lead the design, development, delivery and evaluation of customized learning and development solutions for internal and external clients.• Research, evaluate and manage external consultants and vendors where required. • Manage individual project budgets as required. • Participate in the department strategic planning process.• Develop course and program evaluation strategies. • Conduct ongoing research on the learning trends, technology and methodologies. • Carries out any other duties, as assigned.



Insurance Institute of Canada

• Canada
• Insurance
• 100 - 200 Employee

• Learning Design and Development Specialist

  • Jun 2008 - Jan 2012

  • Conduct periodic assessment of learners’ skills, training requirements, and knowledge gaps in Institute Programs and designations (GIE and CIP) program. • Recommend actions and best practices to remedy problems and overcome challenges. • Research, recommend, and implement appropriate learning platforms, methodologies and innovative learning tools that support the learning needs of Institute Programs. • Design, develop, and maintain course materials for on-line, in-class, and blended learning environments.• Integrate adult learning theory and instructional design methodology into an appropriate mix of delivery media and other interactive methods. (Social, mobile, gaming learning forums)• Perform multiple roles on projects, including instructional designer, courseware developer, project lead, quality assurance tester, and editor, as needed. • Participate in the learning and development strategic planning process.• Research and gather information on best practices in learning and development.• Develop, maintain, and regularly evaluate learning metrics that are clearly defined and will measure program effectiveness, as well as making recommendations regarding program changes.



Just Energy

• United States
• Oil and Gas
• 400 - 500 Employee

• Learning Specialist

  • Jan 2007 - Jun 2008

  • Designed, developed, and delivered a Coaching for Performance program to all Just Energy Team Managers, focusing specifically on coaching fundamentals, competencies, framework, and tools. • Designed and developed Energy Savings Group online New Hire Orientation for all Just Energy salaried and non salaried employees. The initiative consisted of a three part high level overview on the company, state of business, and human resources.• Introduced, trained and certified all existing Learning and Development staff on e-learning authoring tools and strategies for blended learning.• Designing, developing, and delivering corporate learning programs for sales, customer service, and management staff. • Scoped new training initiatives and implementing strategic planning for delivery to the business.



Moneris

• Canada
• Financial Services
• 700 & Above Employee

• Learning Specialist

  • Jan 2000 - Jan 2007

  • Designed, developed, and delivered soft skill workshops to the business nation wide. Courses included Presentation Skills and Handling Difficult Situations. • Track record of achieving consistently high course marks (averages often exceeding 90%) • Seven time recipient of Moneris Solutions Cause for Applause program (Internal recognition program for those who go above and beyond expectations).• Collaborated in the design and delivery of Moneris Solutions’ new Back End operating system. Considered the largest technical training in company history.• Project lead for customer service core curriculum and delivering training on new sales initiatives, products, and processes. • Delivered all new hire customer service training classes. • Collaborate with the design and management team to continuously improve training methodology by communicating effective and ineffective training techniques • Delivering soft skill blended learning programs to all Moneris employees from executives to users that included Handling the Difficult Customer, Presentation Skills, and the Merchant Experience. • Maintain and update course curriculums and related on-line library to facilitate self-sufficiency of employees across the organization.