John Akharia
IT Support Engineer at Samking Chemicals Limited- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
AJAYI OLUWASEUN Bsc, PMP, ACIPM(in view)
I have worked with JOHN for couple of years and i can recommend his IT skills. He is good and can deliver in time
AJAYI OLUWASEUN Bsc, PMP, ACIPM(in view)
I have worked with JOHN for couple of years and i can recommend his IT skills. He is good and can deliver in time
AJAYI OLUWASEUN Bsc, PMP, ACIPM(in view)
I have worked with JOHN for couple of years and i can recommend his IT skills. He is good and can deliver in time
AJAYI OLUWASEUN Bsc, PMP, ACIPM(in view)
I have worked with JOHN for couple of years and i can recommend his IT skills. He is good and can deliver in time
Credentials
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Introduction to packet tracer
CiscoMay, 2019- Nov, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoOct, 2015- Nov, 2024 -
IT Essential
CiscoOct, 2014- Nov, 2024
Experience
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Samking Chemicals Limited
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Nigeria
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Chemical Manufacturing
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1 - 100 Employee
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IT Support Engineer
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Jun 2021 - Present
• Conducting thorough troubleshooting, remote support and providing step-by-step instructions to diagnose and resolve software problems promptly. • Addressing hardware related issues of 20 – 30 desktops by conducting regular hardware maintenance, diagnosing issues and implementing timely replacements or upgrade to minimize system downtime and ensure uninterrupted operations. • Playing a key role in procurement, setup and configuration of hardware and software systems for new employees ensuring smooth onboarding processes and providing users with necessary tools for their roles. • Providing technical support and guidance to staffs regarding software applications and systems thereby achieving a 98% success rate in assisting users in understanding and effectively using software tools to perform their task efficiently. • Mitigating the risk of data breaches by implementing cybersecurity protocols, including network monitoring, firewall configurations, vulnerability assessments and employee training to enhance data security and protection against potential threats. • Installing servers and performing all functions necessary to make them operational including racking, wiring, and installation of a server operating system. Show less
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Hideal Gadgets
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Ikeja, Lagos State, Nigeria
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Sales Associate/ IT support Technician
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Jan 2019 - Present
• Engaging customers to understand their needs, providing product recommendations, and assisting them in selecting the right mobile phones, laptops or desktops based on their requirements. • Helping customers setup their devices, install operating systems, software applications and drivers, and configure network and internet connections. • Assisting customers in transferring data from old devices to new ones, ensuring data integrity, and guiding them on data backup best practices. • Identifying and diagnosing hardware and software issues, providing solutions or recommendations for repairs and coordinating repairs with authorized service providers if required. • Installing and updating software applications, antivirus programs, and firmware to ensure optimal device performance and security. Show less
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Education
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2017 - 2019
Lagos State Polytechnic
Higher National Diploma, Electrical and Electronics Engineering -
2013 - 2015
Ds Adegbenro ICT Polytechnic
National Diploma, Electrical and Electronics Engineering
Community
