Experience

The Computer Guy LLC

• United States
• Computer and Network Security
• 1 - 100 Employee

• Senior Network/Systems Administrator

  • Apr 2022 - Present



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• • Jan 2020 - Apr 2022

• • Mar 2017 - Jan 2020

• • Sep 2015 - Mar 2017

  I quickly and accurately diagnose technology issues and create robust solutions as needed. I identify and take advantage of opportunities to improve the process of assessing, testing and performing store and customer repairs. I help other employees understand how to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left unserved or underserved.

• • Aug 2015 - Sep 2015

  I handle service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem. I quickly and accurately manage the inbound and outbound phone calls and successfully manage the escalation process with third party vendors and internal service center repairs. I manage shipping and receiving in addition to performing basic repairs and software installations.



JMJ Marketing Inc.

• United States
• Advertising Services

• Web Developer & Marketing Consultant

  • Mar 2016 - Jul 2020

  Brand development, website traffic growth, website development and SEO strategist. Developed brand strategy. Brand development, website traffic growth, website development and SEO strategist. Developed brand strategy.



iCazual Entertainment

• Director of Public Relations and Marketing

  • Sep 2013 - Aug 2016



Creative Nation MCN, Ltd.

• Entertainment Providers
• 1 - 100 Employee

• Proprietary Network Manager

  • Feb 2016 - May 2016

  YouTube changed it's terms of service and that was that YouTube changed it's terms of service and that was that



Best Buy

• Retail
• 700 & Above Employee

• Gaming & Digital Imaging Sales Consultant

  • Aug 2014 - Aug 2015