Experience

Minstar Transport

• United States
• Truck Transportation
• 1 - 100 Employee

• Director

  • Apr 2022 - Present

  My duties with Minstar Transport include sales, customer service and optimizing processes to coordinate truck load deliveries. Maintaining strong service levels and on-time delivery standards. Expand profitability and negotiate advantageous freight rates with shippers. Develop and implement Standard Operating Procedures, monitor KPI performance. Engage in team building, training employees on negotiation strategies and motivating through positive reinforcement. My duties with Minstar Transport include sales, customer service and optimizing processes to coordinate truck load deliveries. Maintaining strong service levels and on-time delivery standards. Expand profitability and negotiate advantageous freight rates with shippers. Develop and implement Standard Operating Procedures, monitor KPI performance. Engage in team building, training employees on negotiation strategies and motivating through positive reinforcement.



Overbye Transport

• United States
• Truck Transportation
• 1 - 100 Employee

• Director Of Sales and Operations

  • Oct 2017 - Apr 2022

  My duties with Overbye Transport include optimizing processes to coordinate all truck load deliveries, maintaining strong service levels and on-time delivery standards. Expand profitability and negotiate advantageous freight rates with shippers. Develop and implement Standard Operating Procedures, monitor KPI performance. Engage in team building, training employees on negotiation strategies and motivating through positive reinforcement. My duties with Overbye Transport include optimizing processes to coordinate all truck load deliveries, maintaining strong service levels and on-time delivery standards. Expand profitability and negotiate advantageous freight rates with shippers. Develop and implement Standard Operating Procedures, monitor KPI performance. Engage in team building, training employees on negotiation strategies and motivating through positive reinforcement.



ARCA, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Center Manager

  • Jan 2017 - Apr 2017

  With Arca environmental and appliance life cycle services I managed the safe and efficient operations of the warehouse, staff, and drivers, as well as directing the logistics of routes and scheduling. To optimize safety, I ensured that proper procedures were followed in the evacuation and storage of Freon, and enforced all other safety standards. I also accurately tracked the recycled units, and submitted appropriate documentation to utility companies. Selected Contributions: • Utilized strong negotiation skills in procuring top price for salvage of scrap materials. • Conducted training for all new employees, ensuring proficiency in policies and procedures. • Resolved customer service issues quickly and effectively, including settling damage claims.



Bay and Bay Transportation

• United States
• Truck Transportation
• 200 - 300 Employee

• Logistics Manager

  • Mar 2016 - Dec 2016

  My duties with Bay and Bay included optimizing processes to coordinate all freight deliveries in the Midwest region, maintaining strong service levels and on-time delivery standards. To expand profitability I directed the negotiation of advantageous freight rates with various trucking companies. Selected Contributions: • Developed and implemented Standard Operating Procedures, monitored KPI performance. • Engaged in team building, training employees on negotiation strategies and motivating through positive reinforcement.



Walbon & Co

• United States
• Truck Transportation
• 1 - 100 Employee

• Operations Manager

  • Nov 2015 - Mar 2016

  As Operations Manager at Walbon Trucking I directed and controlled all freight operations, developed Standard Operating Procedures, and established Key Performance Indicators to monitor performance and company success. In addition to these duties, I managed cargo claims and resolved customer complaints and issues, and trained our customer service representatives. Selected Contributions: • Created and implemented plan to increase overall driver retention. • Optimized efficiency and attained operational goals by maximizing equipment utilization. • Developed new customer onboarding process used by sales department.



Allen Lund Company

• Truck Transportation
• 400 - 500 Employee

• Branch Manager

  • Jul 2005 - Aug 2015

  My success at Allen Lund included developing the Minneapolis office into a $675,000 profit center by finding, managing, and growing new accounts, as well as developing and implementing a program that enhanced carrier retention efforts, reducing turnover by increasing loyalty. To enhance effectiveness, I provided extensive training to staff in the Business Development and Sales departments, and trained employees on the TMS system. I utilized my strong negotiation and problem solving skills in resolving customer and carrier issues. Selected Contributions: • Expanded new account base by $375,000 in 2014, grew new Canadian business to $75,000 profit. • Managed $3.4 million Profit and Loss statements for Minneapolis branch. Develop a Reverse Logistics strategy.



C H Robinson

• Buffalo, NY

• Team Leader

  • Apr 1994 - Jun 2005

  With C. H. Robinson I was in charge of managing the East team, responsible for coordinating all freight shipments to the east coast, while optimizing efficiency and driving profitability. I also trained the office staff on new hardware and software. Selected Contributions: • Maintained 15% profit margin on eastbound loads, managed four of top ten accounts. • Expanded client base through prospecting, achieved two of top ten accounts. With C. H. Robinson I was in charge of managing the East team, responsible for coordinating all freight shipments to the east coast, while optimizing efficiency and driving profitability. I also trained the office staff on new hardware and software. Selected Contributions: • Maintained 15% profit margin on eastbound loads, managed four of top ten accounts. • Expanded client base through prospecting, achieved two of top ten accounts.



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Executive

  • Mar 1992 - Mar 1994

  Managed territory of 35 accounts Maintained a 7% adjusted margin goal at 500 thousand dollars a month Managed and resolved customer service and credit issues for account base Participated in marketing new products for vendors Managed territory of 35 accounts Maintained a 7% adjusted margin goal at 500 thousand dollars a month Managed and resolved customer service and credit issues for account base Participated in marketing new products for vendors



U.S. Navy Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Petty Officer Third Class

  • Nov 1986 - Nov 1992

  Navy Seabees Petty Officer Third Class Navy Seabees Petty Officer Third Class



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Supervisor

  • Jul 1984 - Mar 1992