Experience

Calabria Group: Innovation Technology Delivery

• IT Services and IT Consulting
• 1 - 100 Employee

• Onsite Account Manager - GoDaddy

  • May 2019 - Present



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• On-Site Strategic Program Manager

  • Oct 2015 - Feb 2019

  • Day-to-day management of colleague performance to include coaching and development of the client program team to ensure all service levels and performance metrics are met. • Strive for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service. • Ensure all agreed upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets • Serve as escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates. Continuously work to anticipate clients’ needs based on historical and current business activity and knowledge of client markets. • Facilitate monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance and career goals. As needed, coach and develop team members to ensure all service levels and performance metrics are met. • Full accountability for monthly P&L / budget analysis and results of the Enterprise business unit. • Proactively review and monitor processes/procedures and implement improvements where possible to reduce cost to service. • With oversight from the Enterprise Director, complete the quarterly Roadbook assessment and identify and implement action plans accordingly. • Create, implement and manage innovative strategies to attract top talent and increase retention. Work closely with Enterprise leadership and client teams to ensure clear understanding of the client’s business, staffing needs, culture and program expectations. • Anticipate, and understand the local talent market, and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent. • Daily/Weekly management of established productivity, and KPI metrics with continued focus on the improvement in business operations efficiencies while maintaining a healthy cost to serve.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Loan Document Specialist Tear 3 Manager

  • Aug 2014 - Sep 2015

  • Responsible for processing loan applications in compliance with bank policies, meeting investor guidelines, and demonstrating lending strategies. • Meet with potential customers to assess their needs, collect data, verify documents and ensure the completion of applications • Working closely with loan officers, underwriters and obtain credit information, coordinate closings, calculate closing costs, and disperse funds. • Insure 100% accuracy of information imported from different systems. • Over see all aspects of final approval of applications loan status. • Insure all criteria of loan application are met in order to generate documents for the local branches nation wide.



Creative Engine

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Marketing Coordinator

  • Jan 2010 - Jul 2014

  • Digital media planning, programming, analytics and recommendations. • Client website SEO, SEM analytics, analysis and client presentations. • Monthly client competitive Ad-Word reviews supporting client-competitive website. • Create weekly/monthly Ad-Word reports providing effective search engine ranking. • Facilitator of daily account services and deliverables. • Client coordination, trafficking radio/TV commercials to multi-marketing media. • Oversee all aspects of campaign deliverables via email/direct mailers/webinars/social media.



NuVision

• Scottsdale, AZ

• National Sales Coordinator

  • Mar 2008 - Aug 2009

  • Management of daily and monthly reports reflecting inventory and shipping processes. • Maintain real-time inventory accountability and logistics. • Train new employees of NuVision software and, their position responsibilities. • Monitor and insure real-time daily orders for national accounts. • Advise national account manager and provide technical support. • Monitor and track all incoming shipments from international manufacturing providers. • Management of daily and monthly reports reflecting inventory and shipping processes. • Maintain real-time inventory accountability and logistics. • Train new employees of NuVision software and, their position responsibilities. • Monitor and insure real-time daily orders for national accounts. • Advise national account manager and provide technical support. • Monitor and track all incoming shipments from international manufacturing providers.



MostChoice

• Atlanta, GA

• Account Manager/Retention Specialist

  • Apr 2004 - Jan 2008

  • Management of the customer service department of 100 plus employees. • Monitor customer service satisfaction and retention performance. • Responsible for surveying previous customers and seeking suggestions for improved service performance. • Management of major client issues and working with the service team to provide timely solutions. • Development, maintaining daily, weekly client service reports. • Team leader tasked to identify service issues with desired problem solutions.



Roadnet Technologies Inc.

• United States
• Software Development
• 1 - 100 Employee

• Senior Account Manager International inventory (UK)

  • Apr 1997 - Dec 2004

  • Oversaw all European accounts, playing a key role in the development of operational procedures for those direct assigned accounts. • Monitored, and maintained inventories for specific clients including inventory, and reconciliation’s. • Accountable for maintaining 99% inventory accuracy for over 20 accounts in 150 European warehouses. • Provided daily support for “trouble shooting”. • In charge of a 250 plus contact center for Logistics Spec rep to coordinate and assist internal departments with various account throughout the UK. • Generated weekly and daily inventory reports to each client. • Reconciled their operational reporting procedures. • Served as lead coordinator in marshaling corporate resources that assisted in the management of client inventories based on specific needs. • Supported new employee training developing new talent. • Traveled to facilities that required up-grading software training and assisted in creating job descriptions. • Managed assigned client account services personnel.



Phase 2 Solutions

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Manager Technical Support

  • Feb 2002 - Jan 2004

  Phase 2 solution is an outsource company for Qwest wireless technical support. Phase 2 solution is an outsource company for Qwest wireless technical support.