Customer Support Engineer

• Jan 2023 - Present

Senior Technical Support Engineer

• Oct 2022 - Jan 2023

Technical Support Engineer

• Sep 2021 - Oct 2022

- Managed and solved over 4000 technical issues for customers- Worked closely with internal engineering departments to identify, triage and resolve software, hardware and platform features- Developed & maintained internal software troubleshooting tools- Studied Verkada computer vision technology to develop training material used company-wide- Became the department expert in motion, people & object detection- Managed and developed the training process for new technical support engineersand fully onboarded new members- Conducted technical interviews to assess candidate suitability Show less

Support Engineer

• Sep 2019 - Oct 2020

- Responsible for the management and resolution of broadband and network hardware faults for a wide range of customers - Considerable experience working with suppliers and customers over the phone - Responsible for the management and resolution of broadband and network hardware faults for a wide range of customers - Considerable experience working with suppliers and customers over the phone

Junior Engineer

• Jul 2018 - Jul 2019

- Responsible for the design, configuration, maintenance and troubleshooting of numerous enterprise level technologies including Cisco, PaloAlto, Microsoft, McAfee, VMware and Meinberg - Extensive experience working directly with clients providing in person assurance, solutions and project updates - Trained, mentored and managed staff new to a project - Responsible for the design, configuration, maintenance and troubleshooting of numerous enterprise level technologies including Cisco, PaloAlto, Microsoft, McAfee, VMware and Meinberg - Extensive experience working directly with clients providing in person assurance, solutions and project updates - Trained, mentored and managed staff new to a project