Experience

Toronto Raptors

• Canada
• Entertainment Providers
• 1 - 100 Employee

• Vice President, Organizational Culture and Inclusion for the Toronto Raptors

  • Jul 2020 - Present



Raptors 905

• Canada
• Spectator Sports
• 1 - 100 Employee

• Vice President, at Maple Leaf Sports and Entertainment Partnership

  • Jul 2018 - Jul 2020

• Director of Team Operations at Maple Leaf Sports and Entertainment Partnership

  • Aug 2015 - Jul 2018



ACE Sports and Entertainment/Power Basketball

• Vice President of Operations

  • Jan 2013 - Jul 2015

  • Manage the execution of daily front office and basketball operations, and League wide procedures• Recruit and direct departmental groups to consistently deliver an exciting and informative experience at all fan engagement points• Drive revenue and brand awareness through corporate partnerships• Organize and facilitate organizational reviews and financial analysis to report company status to the ownership• Coordinate Team logistics for basketball operations, community initiatives, and player personnel arrangements• Communicate organizational strategies and updates; Construct open dialogue forum for lessons learned and best practice sharing

• Director of Operations

  • Sep 2011 - Dec 2012



Brevard Storm Basketball Program

• Director of Operations

  • Apr 2007 - Jul 2011

  -Overall management of youth basketball development and training program supported by non-profit 501 (c) (3) organization-Head Coach and mentor for players and coaches



Percepta

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Client Relations Manager

  • Sep 2002 - Feb 2010

  •Primary interface between Ford Client and Percepta Leadership team•Proactively consult with Client to identify opportunities for services and/or improve current service level offerings for customers, in order to increase Customer and Client Satisfaction•Directly responsible for upholding all Statement of Work Components including program budgets ranging from $900,000.00 US to $4M US•Supervision of up to 24 direct reports and experience with remote management of 18 employees •Develop and communicate priorities, plans, resources, and timelines for Client requested and internally-driven initiatives •Oversee implementation of Client contract integrity ensuring that any non-compliances receive a Corrective Action Plan•Effectively communicating and coordinating with Service Market Field representatives and Operations Managers towards improving customer satisfaction within the market•Managing key performance indicators of employees through reporting, and evaluations•Facilitate and streamline processes and developments released by Client and Functional Managers•Administer and deliver performance reviews and annual performance appraisals•Communicate Organizational improvements and initiatives