Experience

Pinnacle Pet Group

• Policy Service Administrator



Cardif Pinnacle

• Policy Service Administrator

  • Feb 2014 - Feb 2016

• Policy Service Administrator

  • Feb 2014 - Feb 2016



Bourne Leisure

• Policy Services Administrator / Trainer / Coach

  • Nov 2010 - Aug 2013

  Dealing with internal and external customers queries via email and over the phone. -Creating and issuing reports on performance based on business KPI's using microsoft excel and word. -Composing letters for external customers -Training and coaching members of the team. Guest Relations; Dealing with external customer complaints. -Logging complaints received via phone, e-mail and letter. -Responding to complaints received by letter within set business SLA's -Accessing whether compensation is required to settle complaints received. -Visit on site to the holiday parks to assess customer care procedures are being met in line with company polices. Show less



Dawson News

• Deputy Distribution Manager

  • Oct 2002 - Mar 2008

  Manage and lead a team within the operation and co-ordinate the daily distribution of 250,000 newspapers to 1,500 retailers. - Ensure accurate and efficient processing of drivers manifests. -Monitor sub contract invoices. - Check branch performance against publishers KPI's. - Manage staff performance and any disciplinary issues. - Recruitment. Manage and lead a team within the operation and co-ordinate the daily distribution of 250,000 newspapers to 1,500 retailers. - Ensure accurate and efficient processing of drivers manifests. -Monitor sub contract invoices. - Check branch performance against publishers KPI's. - Manage staff performance and any disciplinary issues. - Recruitment.