John Ward

Senior Technical Trainer/Support Engineer at Comtech Command & Control Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Madison, Alabama, United States, US

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Experience

    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Senior Technical Trainer/Support Engineer
      • Feb 2007 - Present

       Serves as the United States Marine Corps’ Area of Operations Subject Matter Expert for the Support Wide Area Network systems (SWAN) along with the Wireless Point to Point (WPPL), and the Army’s SIPR NIPR Access Point (SNAP) systems which includes various Cisco technologies  Tasked with loading and configuring Cisco routers and switches  Configure and maintain complex Cisco networks including LAN, WAN, VLAN, Spanning-tree Protocol, Access-list and other security technologies for data and voice networks  Participate in configuring telephony services within the Call Manager Express on compatible Cisco routers  Configure and troubleshoot DMVPN tunnel interface technologies  Provides formal field mission training and support for multiple RF and Wireless Point to Point networks, as well as Cisco router protocols (OSPF and EIGRP)  Installation and Support of various models of Cisco routers and switches during real time hostile military missions Show less

    • Construction
    • 700 & Above Employee
    • Senior Engineer
      • Jan 2005 - Feb 2007

       Performed RF/Network testing, system configuration and integration for cellular systems (GSM, UMTS, IDEN, CDMA, TDMA, E911-True Position Equipment) and under limited supervision, plan, develop, coordinate and review complex technical electrical/telecommunications engineering problems Provide tier-4 network troubleshooting for various network problems  Tested handsets for RF compatibility/functionality  Tested RF handoffs and RF network parameters to fine-tune the network  Defined test strategy and execute end-to-end testing for successful integration of the GSM and UMTS networks  Analyzed and propose changes to wireless merger strategies, network parameters, network (MSC) translations Show less

  • Avion Systems (Comcast)
    • Alpharetta, Georgia
    • Tier III Field Engineer
      • Jun 2004 - Dec 2004

       Lead Engineer tasked to rack, stack and performed some configurations of the VoIP/Broadband equipment for the Comcast voice network Cisco routers 7606 (DR), 7609 (UR) along with Cisco Terminal Servers, Cedar Point SAFARI C3, Safari View HA/HR Server A – Netra Sun 240, IP Unity Harmony 6000  Tested, troubleshot, provisioned and accepted all T1 circuits to include 911 emergency lines from various Telco’s  Manufactured and terminated all CAT5 cabling to include Tellabs 5500 NGX Soft Switch  Performed all wiring from Point of Entrance to Demarcation, from Demarcation to DSX and DSX to DACS  Performed all power, grounding and cabling requirements to specification Show less

  • AT&T, MCI/WorldCom and Sprint
    • Greater Atlanta Area
    • Telecom Specialist
      • Dec 1998 - Jun 2004

       Responsible for the project management of automated maintenance experience for Business Customer Care services  Was an active member to the Chronic Customer Group, called in to resolve customer issues that went unresolved for long periods of time  Reviewed circuit engineering and switch translations  Completed turn-up using basic installer tools, TTC 2310, 310, 500 T-Berd test sets and SS7/PRI Gateway Telnet into equipment for provisioning of circuits with laptop computer  Performed the provisioning, remote test, turn up and troubleshooting of T-1, Fractional T-1 and DS0 circuits in the 4ESS and 5ESS Siemens and Nortel switches within the entire South Eastern Region  Circuit Layout Reports (CLR) in support of network and customer orders for CLEC’s, ILEC’s, and IXC’s  Installed all digital cross-connects to DACS 3/1 and 1/0 and to the local servicing switches and completes all end-to-end testing Show less

    • United States
    • Armed Forces
    • 700 & Above Employee
    • Team Chief, Multi-channel Satellite and Radio Transmission Systems (31S)
      • Jun 1991 - Dec 1998

       Assembled, disassembled, installed, operated, maintained, troubleshot, and repaired AN/TSC 85 (V1) and 93(V1) Satellite Systems  Cabled, wired, and configured all related to systems network  Provided commercial access lines via Tellabs communication equipment  Trained numerous individuals on operation of test equipment and operation of microwave, troposphere scatter and satellite radio terminals  Lead set up team and assisted engineering of a microwave radio communication link, while deployed to remote locations, which provided LAN, telephone and data lines essential for base operation  Supervised, installed, operated, and performed unit level maintenance on multi-channel Line-of-Site (LOS) and Troposphere (TROPO) Scatter Communications Systems, communications security (COMSEC) devices, and associated equipment Show less

Education

  • Geneva County High School

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